Specialist Digital Channels Systems at CRDB Bank

Reporting Line

MANAGER DIGITAL CHANNELS SYSTEMS

Location

Burundi Head Office

Job Purpose

Provide technical support and monitoring of the Digital Channel systems which include on call support.
Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Document and analyses technical specifications for changes and projects.
Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
Execute System integration testing and implementation of system upgrades, hotfixes, patch releases.
Participate in migration of systems to new ESB and integration testing during migration of Digital Channel systems.
Participating in integration testing projects with third parties.
Perform and ensure backup operations, ensuring all required file systems and maintain system backup to appropriate destination according to Bank Procedures.
Perform regular file archival and purge as necessary.
Maintain card systems portfolio by monitoring the status and challenges of existing systems, on-going projects, and future/prospective projects.
Monitor / Support interfaces between CRDB Bank’s card systems and third-party vendors.
Support Alternative Banking Channels and E-Fraud on card related transactions.
Interact professionally with various business departments and Branches
Liaise with Alternative Banking Channels unit on new card business requirements
Perform integrations with card management systems
Participating in various projects which require integrations with Card Management Systems

Qualifications Required

Must be a citizen of Burundi.
At least undergraduate degree in Computer Science or equivalent relevant IT degree from a university with a reputable university.
ICT Service Management ITILv4 certifications.
3 Years’ experience in working on a banking IT environment, preferably in Digital Channels systems.
Experience in issue analysis and resolution.
Experience and ability to work effectively in a dynamic, collaborative, and fast-paced atmosphere.
Experience in managing Back up / Recovery processes and Systems / Business Continuity.
Knowledge on Oracle database management.
Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
Good understanding of network technologies .
Knowledge of Digital channels which includes ESB. Internet Banking, Mobile Banking, Cards etc.
Knowledge of Open banking, Service Oriented Architecture and ESB

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

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Only Shortlisted Candidates will be Contacted.

Employment Terms

PERMANENT

How to Apply:

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IT Support Officer - 2 posts at CRDB Bank

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Job Purpose

IT Support Officer will be responsible for managing incidents and requests raised by users through ticketing tool, calls and emails as well as monitoring systems and infrastructure and follow up on any incident emerged from detected system abnormality.

Principle Responsibilities

Effectively manage Digital Channels systems administration such as Internet Banking, Mobile Banking, Agent Banking, SMS Service.
Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels systems.
Provide 24 hour on call support and supervise day-to-day support of these systems.
Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
Participating in integration testing projects with third parties
Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
Proactive and reactive monitoring of technology systems including Servers, Network Infrastructure, Applications, Databases, ATMs, POS as well Data Center environment using the available monitoring tools.
Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
Work with internal and external technical and service teams to create and/or update knowledge base articles.
Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis.
Perform any other duty as assigned by the Manager/Supervisor.

Qualifications Required

Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution.
At least 1-year experience working in IT environment.
Experience in supporting Self-Service Digital Channels in organizations of similar size and scale
Experience and ability to work effectively in a dynamic, collaborative

CRDB Commitment

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