RESERVATION & TICKETING SALES AGENT
Responsibility:
ROLE PURPOSE OF THE STATEMENT
To provide efficient and effective customer-focused Passenger Ticket Sales & Reservation
Recommended:
KEY ACCOUNTABILITIES / RESPONSIBILITIES
Make ticket reservations, confirmations, reconfirmations, and seat
selections for clients on PW flights in compliance with the carrier
policies, procedures, and customer expectations.
To give fare quotes to all PW clients including group quotations and bookings.
To ensure daily sales reports and sales dispatches are submitted in accordance with company procedures
Give clients flight details and information and details.
Handle and issue E-tickets on behalf of the company and in accordance with company procedures.
Handle flight disruptions, advising clients, reissue and revalidate electronic tickets
Handle telephone & email inquiries as regards travel information.
Make outbound calls to promote PW products as directed by Management.
To protect and enhance revenue collection to meet carriers’ expectations and customer expectations
Handle parcel sales according to company policy.
Compile and develop an accurate database of walk-in customers’ details
Taking reasonable care of your own safety and security and the safety of
others who may be affected by your acts or omission while undertaking
your duties/ tasks,
Cooperating with the Company to enable it to comply with the relevant regulatory provisions and standards,
Using, in the correct manner, all protective equipment and procedures provided by the company,
Operating only that equipment on which they have been trained and qualified to operate
Reporting to the company, without delay, any defects in procedures or
equipment that they are aware of that might compromise safety.
Taking all reasonable and practical measures, this may include the
submission of safety reports, to prevent injury or fatality to
themselves or other persons and damage to or loss of aircraft.
Avoiding intentionally interfering with anything provided by the Company in the interest of safety
Reporting any conflicts between safety and the operational goals of the Company
Any other duties as may be assigned by your supervisor
Skill :
PERFORMANCE INDICATORS
Meets the set passenger ticket sales targets
100 accuracy in fare quotation and collection of monies
Telephone answered within 3 rings
Call back all missed calls
Respond to emails within 20 minutes
Nil complaints about customer care
COMPETENCIES
Integrity
Team player
Proactive/ result oriented
Pleasant & presentable
Communication / interpersonal skills
Resilient
Self-motivated
Customer Service in the Airline environment
Qualification Required:
Read Also:
KNOWLEDGE, SKILLS, EXPERIENCE
University Degree in Social Sciences or Business
IATA/UFTAA Foundation/consultants diploma an added advantage
Certification in relevant computer application
Experience in delivering service in a demanding consumer environment
Fluency in appropriate foreign languages, an added advantage
Job Opening date : 13-Mar-2025
Job closing date : 30-Mar-2025
How to Apply:
To submit your application, please follow the link provided below.
