Merchant Advisor
Job Location :
Northern Zone
Job Purpose:
Responsible for driving Merchant Acquiring Business profitably in
line with card schemes operational procedures, regulations and policies,
and always maintaining positive relationships with merchants while
working closely with the branch network and constant engagement with
Zonal Sales Managers to drive sales in the assigned areas.
Recommended:
Main Responsibilities:
Recruit, run and drive the merchant acquiring business through selling
POS, E-commerce and QR codes by working closely with Zones and Branches.
Share weekly, monthly sales reports and pipelines on new acquisitions to
Zonal Management and Branch management assigned herein, and the same
should be reported to Acquiring Business Management.
Meet qualitative and quantitative sales objectives defined as per
approved budget and share budget reports versus actual numbers to Zonal
Management as well as Branch Management for constant review of
performance standing and position.
Perform merchant training, orientation and merchant-related servicing
activities and maintain records of the same during delivery of devices.
Conduct 360 checks of merchant activities under assigned portfolio and
recommend strategies for portfolio growth where necessary.
Report on active and inactive devices, replaced devices, new opportunity
pipelines, pipeline status on a weekly basis to ensure Turn Around Time
(TAT).
Perform Merchant Payment file checks on a weekly basis to check merchant
performance and share relevant presentable information to acquiring
business management.
Provide prompt resolution to customer queries relating to the assigned
portfolio, both internal and external and maintain soft copy of all
reported queries to be discussed on acquiring sessions and meetings on a
weekly basis.
Should ensure understanding of all programs, systems and procedures necessary to ensure the Job is performed effectively.
Ensure upselling and cross-selling of products and services to both
internal customers for knowledge dissemination purposes and external
customers for selling opportunities. This is not limited to e-commerce,
POS and QR.
Ensure management of controls by performing utmost best practices including merchant documentation and records.
Maintain diplomacy tact when dealing with difficult clients while ensuring the bank is protected as a customer centric bank.
Present merchant applications from branches and ensuring TAT is met to the vetting committee for selection.
Implement merchant application verification, site inspection, compliance with business requirements and contract sign-off.
Perform merchant screening through MATCH system before deployment.
Ensure that all contractual agreements under the portfolio are maintained and up to date.
Responsible for negotiating merchant commissions on behalf of the bank as per the agreed pricing matrix.
Ensure proper custodianship and maintenance of merchant documentation.
Deployment of merchant devices at customer sites and ensure that they are operating properly.
Supply marketing/branding materials and consumables such as receipt
rolls and sales slips to respective zones and branches and provide
reports on a monthly basis on stock available and work to replenish
timely on agreed TAT.
Perform regular merchant site visits to ensure compliance with operating
regulations and ensure that merchant visit checklists is duly filled
and shared to the acquiring business management for review.
Manage fraudulent merchants end to end by ensuring that they timely get
the information necessary and due process in coordination with Senior
Specialist Card Governance.
Ensure the merchant termination process is adhered for both voluntary
and involuntary merchants and see the process end to end and ensure that
the relationship between the bank and the merchant does not end without
proper alignment.
Manage the dispute resolution process by sustaining relationships and
making follow up on the necessary documents and providing weekly reports
on the number of incidents monitored on a quarterly basis.
Coordinate preparations for merchant workshops at Zonal Level aimed at
ensuring that card acquiring best practices disseminated to merchants.
Knowledge and Skills:
Business Acumen.
Portfolio Management.
Sales Skills cross-selling and upselling of products and services.
Negotiation Skills, stakeholders’ management (internal and external).
Strong presentation and communication skills (oral and written).
Planning and organizational skills.
Computer literate.
Display a high level of integrity.
Teamwork – ability to perform tasks of other team members with flexibility.
Analytical skills
Self-motivated
Strong background in Card Scheme.
Qualifications and Experience:
Bachelor’s degree in Business Administration, Computer Science or related field.
Minimum of 4 years’ banking experience with at least 3 years in acquiring business.
Read Also:
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 23-Jan-2025
Job closing date : 06-Feb-2025
How to Apply:
To submit your application, please follow the link provided below.
