HOD M-Pesa Sales & Distribution at Vodacom
Full Time / Part Time: Full Time
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
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With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
What you’ll do
Role purpose:
Responsible for the overall management of M-Pesa Sales and
distribution channels within M-Pesa Ltd. This includes but not limited
to formulation and implementation of M-PESA distribution strategies,
effective acquisition of New M-Pesa Customers and maintain effective
customers touchpoints to drive adoption of M-Pesa products &
Services, management of M-Pesa agents and Super Agents network, overall
management of M-Pesa distribution staff, ensuring continuous performance
and achievements of KPI’s, contributing towards the drafting of
budgets, management of divisional expenditure, management and
implementation of the company’s administrative, financial policies and
channel compliance, CVM and remittances
Key Accountabilities:
Design and implement M-Pesa sales and distribution strategy.
– Manage acquisition of M-Pesa new customers.
– Set key KPIs for M-Pesa agent network acquisition, regions and support.
– Drive effective float distribution to ensure adequate liquidity in the M-Pesa ecosystem.
– Set operational standards and guidelines to support operations of channels and staff.
Manage all channels of M-Pesa distribution
– Use M-Pesa distribution to support M-Pesa product penetration.
– Manage super agents and agents’ performance, ensuring set
KPIs are met. Key KPIs include float levels, SIM stock holding and
electronic airtime availability in all M-Pesa outlets
– Evaluate and manage daily national M-Pesa distribution team activities.
– In coordination with heads of regions ensure set route
disciplines are observed by Super Agents, outsourced (TDR’s) staff and
company employees.
Create and manage growth strategy for M-Pesa core business
– Create and execute strategy to grow M-Pesa 30 and 90-day base
– Create and execute churn management strategy using CVM tools
– Create and execute service penetration strategy to grow the penetration of core products.
– Create and execute the strategy to grow M-Pesa remittance
business by growing the inflow, outflow values and transacting customers
– Work with global partners to make M-Pesa a global payment platform.
Coordinate with responsible divisions on availability of M-Pesa Agent PoS Branding and merchandizing materials
Develop, Manage and motivate staff assigned to the role.
– Coaching and mentoring M-Pesa managers.
– Enforce discipline in the team and foster good relationship between the sales team and our partners and their staff
– Drive regular feedback and reviews with each team member through structured training and on the job coaching
Experience & Professional qualifications:
– 3-5 years of varied experience in Sales & Distribution ~ 2years at a senior level.
– Extensive knowledge of telecoms business and value chain and
sound understanding of distribution models and route to market.
– Telecom analytical skills both local and regional
– Experience in using technology to drive sales and team productivity
– Bachelor’s degree in a business related course.
– Master’s in Business Administration would be preferred additional qualification
Core Competencies:
– Ability to manage large scale with a very wide geographical scope across region of assignment
– Ability to manage an outsourcing partner to deliver business solution
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
