Relationship Manager - Global Corporates at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
• To directly manage a relationship covering a portfolio of
Global Corporate banking customers with specific focus on the Global
corporate – large in Arusha, Kilimanjaro and Manyara regions.
• To be a key member of the Corporate Banking Team, driving business performance within that specific business/market segment.
• Skills sharing and coaching of members of the corporate team.
• To personally relationship manage and sustain a portfolio of
Corporate Banking customers with specific focus on the Large Corporate,
building long term relationships founded on efficient and reliable
support for their business. This is achieved particularly through quick
risk decisions and managing consistency and quality of operational
service.
• The primary objective is to maximize risk-adjusted portfolio
contribution, while balancing the requirements for lending to all such
entities vis a vis Reputation risk for the bank.
• The jobholder will be responsible for business development both
with new customers and with existing customers where they are expected
to increase “wallet share”.
The job holder will be expected to develop an intimate knowledge
of the local corporate market covering diverse industries, relevant
regulatory framework and demonstrate the ability to meet with senior
management of the Corporates for negotiation of financial transactions
Job Description
Main accountabilities and approximate time split
Sales and Service: 60%
· Grow the industry/segment portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
· Formulate business development strategies and objectives for the industry/segment to meet changing market needs.
· Monitor conformance of industry/segment using new relationship development procedures.
· Monitor results of customer surveys for the industry/segment against target service quality standards.
· Monitor levels of complaints and quality of handling for the industry/segment portfolio.
· Proactively research, competitive threats/opportunities within the segment’s market and geographical area.
· Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
· Conduct annual and if appropriate, interim reviews of customers borrowing facilities
· Conduct annual and if appropriate, interim reviews with non-borrowing customers
· Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
Business Management 30%
· Manage performance of the industry/portfolio against key financial (risk-adjusted contribution) sales, service and operational targets.
· Champion, manage and monitor implementation of change impacting the portfolio and business area and arising from central and local corporate change programmes.
· Consult customer owners/managers on financial/credit issues and general business practice/ideas.
· Develop Customer Relationship Plans for customers in portfolio.
· Work closely with the Head – Corporate Coverage in driving and delivering business performance in the Business Area.
· Research, create and follow up on a target list for potential new business
· Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
· Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
· Stand in for the Head – Corporate Coverage (as appropriate) in his absence, attending to client management and providing leadership to Unit.
Staff Management 10%
· To be a key member of the Corporate Banking Team, driving business performance within that specific business/market segment.
· Skills sharing and coaching of members of the corporate team.
· Help in leading the ARMs and Corporate Credit Managers within the Corporate Banking team using a team based management approach.
· Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
· Help in coaching team members on relationship development, service quality and risk.
Technical skills / Competencies
Personal Attributes:
· Commercial/sales focus
· Adaptability
· Business development
· Decision making
· Managing Relationships
· Team results
· Innovative
· Active listening
Absa Behaviours
· Drive performance
· Build pride and passion
· Delight customers
· Execute at speed
· Grow talent and capability
· Protect and enhance our reputation
Skills required undertaking the role:
· Outstanding relationship and interpersonal skills
· Strong selling and negotiation skills
· Strong Presentation Skills
· Relationship Skills
· Credit Risk Skills
· Leadership and Team skills
· Communications skills
Knowledge, Expertise and Experience
Knowledge of the bank’s products, services and policies required to undertake the role:
· A detailed knowledge of the Core set of products
· For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
· Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
· A good knowledge of the products and services available in the Personal Sector is also required.
· A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
· A detailed understanding of Country and CBRM guidelines and credit risk policies.
Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
· Internal and external senior risk assessment and management
· Presentation
· Influencing and Negotiating
· Man-management/development
· Performance Management
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Absa Values
Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
· Trust
· Resourceful
· Stewardship
· Inclusive
· Courage
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
SME BANKER - ARUSHA at Absa
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To manage and sustain a portfolio of Business Banking –
Enterprise customers, building long-term relationships founded on
efficient and reliable support for their business. This is achieved
particularly through quick risk assessments and managing consistency and
quality of operational service within own portfolio.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business
development both with new customers and with his/her existing portfolio.
Job Description
Key Accountabilities
Accountability: Sales and Service: – 70%
- Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets as per current PD template.
- Consult customer owners/managers on financial/credit issues and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards, and negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Accountability: Business Management: – 25%
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information.
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management: – 5%
- Adhere to procedures and guidelines within the BB RMCD.
Risk and Control Objective
- In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
- Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Keep up to date on all regulatory changes and can articulate the impact to the Business, be well informed on the industry thinking.
- All mandatory training completed to deadline.
Technical skills / Competencies
Personal Attributes:
- Meeting customers’ needs
- Managing relationships
- Personal organization
- Self-development
- Adaptability
- Working with others
- Decisiveness
- Active listening
- Analytical thinking
- Judgment
- Entrepreneurial mindset
Skills required to undertake the role:
- Relationship skills
- Risk skills
- General Corporate skills
- Leadership and team skills
- Product skills
- Communication skills
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Knowledge of the bank’s products, services and policies required to undertake the role:
- The job holder will be required to have a detailed knowledge of the core set of Business Banking products.
- For Complex products, a good knowledge will be required sufficient to: –
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customer need.
- Introduce the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The job holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge, Expertise and Experience
Education
- For Complex products, a good knowledge will be required sufficient to: –
Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
- Risk assessment and management
- Presentation, influencing and negotiating
- Communication
Additional details of exceptional aspects of the demands of the role:
- Required to form relationships with customers, therefore minimum tenure will be 2 years.
- The job holder will need to be able to communicate in such a way as to ensure their ongoing credibility when dealing with financial controllers of companies, in addition to owner-managers.
- The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
- Business development activity will be similarly demanding.
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Regional Head of Compliance, East Africa at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The opportunity exists for a senior and influential Regional Head of Compliance role in a leading pan African bank, to have oversight across our East Africa markets (Kenya, Uganda, and Tanzania), supporting the Africa Regional Operations (African Operations outside of South Africa) in the management of compliance risks (regulatory, financial crime, conduct and reputation) across the abovementioned jurisdictions. The role reports to the Chief Compliance Officer, Africa Regional Operations (ARO).
Job Description
The incumbent will be responsible for overseeing and managing compliance programmes and posture within the designated region. This role ensures that the organisation adheres to relevant laws, regulations, and internal policies, while promoting a culture of integrity and ethical behaviour. The role is also critical in ensuring the organisation’s compliance framework is robust, effective and aligned with its business goals.
As such, the successful candidate will have significant experience in compliance, risk management and regulatory affairs, underpinned by a strong understanding of compliance regulations and frameworks. Additionally, excellent communication, and analytical and problem solving skills, with proven leadership ability in managing teams, is sought.
The role is pivotal in being the link between the region and the Centre, and will support the Country Heads of Compliance in the oversight of compliance risks, and works closely with the Chief Compliance Officer, ARO and country teams to influence and contribute to strategically important regulatory outcomes and policy positions.
As a member of the ARO Compliance Management committee (MANCO), together with other members of the MANCO, the incumbent will provide leadership on the articulation and execution of the Regional business strategy.
If you are armed with the right background, relevant working experience in a matrix structure, superior compliance technical knowledge and strong understanding of Regulatory compliance, we’d be keen to hear from you.
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Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
How to Apply:
To submit your application, please follow the link provided below.
