Branch Manager - Tanga at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Recommended:
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To drive and deliver exceptional Branch business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with all staff members or branches with single customer categories:
• To run the branch as a profit center, managing the sales
process by acquiring new business and deepening existing customer
relationships and maintaining operational efficiency while providing the
appropriate service standards.
• To drive implementation of business and service strategies to
deliver RBB and Corporate Banking performance and growth targets in the
branch.
• To manage the service of RBB and Corporate clients in the branch
to maximize on the benefit accrued to the bank from this segment.
• Provide Leadership to Branch by identifying talents, coaching,
mentoring and ensure at all times there is a clear succession plan for
your position and other key position in the branch.
• Achieve operational rigor excellence and maintenance of a
healthy business environment through strictly adherence to operations
and compliance policies and guidelines.
• To ensure risk levels are minimized and acceptable to enhance revenues and profitability of the branch.
Job Description
Accountability
Time split 50%
Driving Business Performance
• Implement business strategies to deliver performance and
growth of the branch business as communicated by the Business Heads in
RBB and Corporate.
• Drive Branch Business performance against key performance
standards across RBB and Corporate as communicated and agreed with the
Head of Customer Network in areas including:
o New Business Acquisition
o Relationship Management
o Balance sheet growth,
o Customer base growth
o Driving revenue contribution,
o Cost performance and Control
o Credit management,
o Performance management,
o Customer experience,
o Operational risk and control rigor management
• Provide clear direction to branch staff on the RBB and
Corporate Banking business objectives, translating and prioritizing into
business performance measures at branch level.
• Establish relationships with key clients or business
influencers in the local area, including client visits, and complete
call reports for every customer visit and this should be filed for snap
checks.
• Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
• Understand the local business drivers and issues that have an impact on branch performance.
• Identify business improvement opportunities and make
appropriate recommendations to the Head of Customer Network service
initiatives, improvement for existing products and processes, opening or
closure of branches
Accountability
Time split 15%
Customer Service Management
• Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
• Build a motivated, committed and focused Branch teams,
consistently delivering creative, precise and customer-focused service.
• Ensure branch service excellence through continuous
monitoring of service scores, discuss, and agree resolution plans with
Head of Customer Network.
• Ensure all customer contact points in the branch, including
equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the
highest service standard. ATM uptime has to be kept within 95% and any
issues raised to the Channel Manager at head office.
Read Also:
Accountability
Time split 10%
People Management and Development
• Develop and communicate an annual plan to optimize the
resources (Financial, human and physical) as agreed with the Business
Heads..
• Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the branch.
• Build and develop a high performing team, through embedding
performance management and coaching. Discuss and finalize performance
management plans and ratings for the branch team.
• Maximize performance of the branch team members by
identifying and developing their training needs, and ensure coaching or
delivery of training takes place.
• Drive employee development and engagement within the branch teams that results in a high performance climate and culture
• Conduct effective performance management for direct reports
• Monitor and ensure that all Branch Key Performance Indicators are achieved
• Share knowledge experience and best practice with branch team members.
• Create an empowering environment for direct reports,
encouraging individual ownership and initiative and ensure they do the
same for all their staff.
• Effective resource management/planning that reflects current
and future business requirements, ensuring that the correct balance of
numbers, skills and experience, by playing an active role in recruitment
and exits of direct reports.
• Initiate HR processes for direct reports when required e.g.
disciplinary process, leave management, learning and development, talent
identification etc in consultation with HR
• Acts as escalation point for grievance cases within the branch.
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.
Accountability
Time split 10%
Compliance Management
• Ensure the branch operates in a compliant manner and adheres
to relevant company and regulatory requirements to achieve satisfactory
grades in local & Group Audits
• Monitor branch operations and control performance to ensure
that branch standards are met and where required review branch
remediation action plans with the Head of Customer Network
• Report all incidents within the branch in line with the bank’s incident reporting procedures.
• Sign off all budgeted branch expenses and seek Head of Customer Network approval as necessary.
• Signoff all dormant accounts and seek Head of Customer Network approval as necessary.
• Hold cost center for network related non-branch expenses such
as disturbance allowances, transportation costs etc. responsible for
managing costs within budgets for these items.
Risk and Control Objective Manage risk and control effectively
by applying applicable risk frameworks and embedding a positive risk
culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own
role, demonstrating sound judgment and responsible risk management.
• Report all risk events / incidents / issues using the defined
process for your business area and help to understand why these
happened and how to prevent them in future.
• Proactively look for ways to improve the control environment
by considering what could go wrong in the processes you operate and how
errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline All mandatory training completed to deadline
Technical skills / Competencies
• Leadership, people management, coaching and team building skills
• Strong communication and Presentation
• Excellent relationship building skills – both with internal stakeholders and clients
• Good networking skills, both for internal and external network
• Strong problem solving skills coupled with decision making ability
• Business Acumen/Business Awareness
• Credit appraisal skills
• Credit Risk Management
• Driving Customer Experience
• Operational Risk Management
• Stakeholder Engagement
• External market awareness
• Commercial Effectiveness
• Strong negotiation and influencing skills
• Performance Management
• Resource Management and planning.
• Cultural and Change Management
• PC skills
Knowledge, Expertise and Experience
Essential
• University degree in a relevant discipline or relevant
experience to compensate, post graduate qualifications will be an added
advantage.
• At least 5 Banking / Financial Services experience out of
which at least 3 years in branch management with good track record of
performance
• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution
• Hands on experience of sales management including leading Direct Sales teams
• People management experience of big teams
• In-depth knowledge of banking products, strategies and structures in Retail,
• Detailed working knowledge of operational and credit risk
policies and procedures for both Retail and Business Banking segments
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations
• Well informed on general economic, political and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g. sybrin, ebox, BOC
Absa Values
Absa’s Values and Behaviors represent the set of standards which
governs the actions of all of us who work for the bank and against which
the performance of every one of us in Absa are being assessed and
rewarded:
• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Branch Manager - Arusha at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To drive and deliver exceptional Branch business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with all staff members or branches with single customer categories:
• To run the branch as a profit center, managing the sales process by
acquiring new business and deepening existing customer relationships
and maintaining operational efficiency while providing the appropriate
service standards.
• To drive implementation of business and service strategies to deliver
RBB and Corporate Banking performance and growth targets in the branch.
• To manage the service of RBB and Corporate clients in the branch to
maximize on the benefit accrued to the bank from this segment.
• Provide Leadership to Branch by identifying talents, coaching,
mentoring and ensure at all times there is a clear succession plan for
your position and other key position in the branch.
• Achieve operational rigor excellence and maintenance of a healthy
business environment through strictly adherence to operations and
compliance policies and guidelines.
• To ensure risk levels are minimized and acceptable to enhance revenues and profitability of the branch.
Job Description
Accountability
Time split 50%
Driving Business Performance
• Implement business strategies to deliver performance and growth of
the branch business as communicated by the Business Heads in RBB and
Corporate.
• Drive Branch Business performance against key performance standards
across RBB and Corporate as communicated and agreed with the Head of
Customer Network in areas including:
o New Business Acquisition
o Relationship Management
o Balance sheet growth,
o Customer base growth
o Driving revenue contribution,
o Cost performance and Control
o Credit management,
o Performance management,
o Customer experience,
o Operational risk and control rigor management
• Provide clear direction to branch staff on the RBB and Corporate
Banking business objectives, translating and prioritizing into business
performance measures at branch level.
• Establish relationships with key clients or business influencers in
the local area, including client visits, and complete call reports for
every customer visit and this should be filed for snap checks.
• Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
• Understand the local business drivers and issues that have an impact on branch performance.
• Identify business improvement opportunities and make appropriate
recommendations to the Head of Customer Network service initiatives,
improvement for existing products and processes, opening or closure of
branches
Accountability
Time split 15%
Customer Service Management
• Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
• Build a motivated, committed and focused Branch teams, consistently
delivering creative, precise and customer-focused service.
• Ensure branch service excellence through continuous monitoring of
service scores, discuss, and agree resolution plans with Head of
Customer Network.
• Ensure all customer contact points in the branch, including
equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the
highest service standard. ATM uptime has to be kept within 95% and any
issues raised to the Channel Manager at head office.
Read Also:
Accountability
Time split 10%
People Management and Development
• Develop and communicate an annual plan to optimize the resources
(Financial, human and physical) as agreed with the Business Heads..
• Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the branch.
• Build and develop a high performing team, through embedding
performance management and coaching. Discuss and finalize performance
management plans and ratings for the branch team.
• Maximize performance of the branch team members by identifying and
developing their training needs, and ensure coaching or delivery of
training takes place.
• Drive employee development and engagement within the branch teams that results in a high performance climate and culture
• Conduct effective performance management for direct reports
• Monitor and ensure that all Branch Key Performance Indicators are achieved
• Share knowledge experience and best practice with branch team members.
• Create an empowering environment for direct reports, encouraging
individual ownership and initiative and ensure they do the same for all
their staff.
• Effective resource management/planning that reflects current and
future business requirements, ensuring that the correct balance of
numbers, skills and experience, by playing an active role in recruitment
and exits of direct reports.
• Initiate HR processes for direct reports when required e.g.
disciplinary process, leave management, learning and development, talent
identification etc in consultation with HR
• Acts as escalation point for grievance cases within the branch.
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.
Accountability
Time split 10%
Compliance Management
• Ensure the branch operates in a compliant manner and adheres to
relevant company and regulatory requirements to achieve satisfactory
grades in local & Group Audits
• Monitor branch operations and control performance to ensure that
branch standards are met and where required review branch remediation
action plans with the Head of Customer Network
• Report all incidents within the branch in line with the bank’s incident reporting procedures.
• Sign off all budgeted branch expenses and seek Head of Customer Network approval as necessary.
• Signoff all dormant accounts and seek Head of Customer Network approval as necessary.
• Hold cost center for network related non-branch expenses such as
disturbance allowances, transportation costs etc. responsible for
managing costs within budgets for these items.
Risk and Control Objective Manage risk and control effectively by
applying applicable risk frameworks and embedding a positive risk
culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role,
demonstrating sound judgment and responsible risk management.
• Report all risk events / incidents / issues using the defined
process for your business area and help to understand why these happened
and how to prevent them in future.
• Proactively look for ways to improve the control environment by
considering what could go wrong in the processes you operate and how
errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline All mandatory training completed to deadline
Technical skills / Competencies
• Leadership, people management, coaching and team building skills
• Strong communication and Presentation
• Excellent relationship building skills – both with internal stakeholders and clients
• Good networking skills, both for internal and external network
• Strong problem solving skills coupled with decision making ability
• Business Acumen/Business Awareness
• Credit appraisal skills
• Credit Risk Management
• Driving Customer Experience
• Operational Risk Management
• Stakeholder Engagement
• External market awareness
• Commercial Effectiveness
• Strong negotiation and influencing skills
• Performance Management
• Resource Management and planning.
• Cultural and Change Management
• PC skills
Knowledge, Expertise and Experience
Essential
• University degree in a relevant discipline or relevant experience
to compensate, post graduate qualifications will be an added advantage.
• At least 5 Banking / Financial Services experience out of which at
least 3 years in branch management with good track record of performance
• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution
• Hands on experience of sales management including leading Direct Sales teams
• People management experience of big teams
• In-depth knowledge of banking products, strategies and structures in Retail,
• Detailed working knowledge of operational and credit risk policies
and procedures for both Retail and Business Banking segments
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations
• Well informed on general economic, political and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g. sybrin, ebox, BOC
Absa Values
Absa’s Values and Behaviors represent the set of standards which governs
the actions of all of us who work for the bank and against which the
performance of every one of us in Absa are being assessed and rewarded:
• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
SME Banker - Tanga at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To manage and sustain a portfolio of Business Banking –
Enterprise customers, building long-term relationships founded on
efficient and reliable support for their business. This is achieved
particularly through quick risk assessments and managing consistency and
quality of operational service within own portfolio.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business
development both with new customers and with his/her existing portfolio.
Read Also:
Job Description
Accountability: Sales and Service: – 70%
Time split%: 70/30%
- Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets as per current PD template.
- Consult customer owners/managers on financial/credit issues and general business practice/ideas.
- Determine the key messages, e.g., agreed service standards, and negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Accountability: Business Management: – 25%
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information.
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management: – 5%
- Day-to-day co-ordination of Business Banking customer management within the branch in provision of consistent service quality and risk.
Risk and Control Objective
- In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
- Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Keep up to date on all regulatory changes and can articulate the impact to the Business, be well informed on the industry thinking.
- All mandatory training completed to deadline.
Technical skills / Competencies
Personal Attributes:
- Meeting customers’ needs
- Managing relationships
- Personal organization
- Self-development
- Adaptability
- Working with others
- Decisiveness
- Active listening
- Analytical thinking
- Judgment
- Entrepreneurial mindset
Skills required to undertake the role:
- Relationship skills
- Risk skills
- General Corporate skills
- Leadership and team skills
- Product skills
- Communication skills
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
- For Complex products, a good knowledge will be required sufficient to: –
- Recognize the changing needs of the customer.
- Identify products/service that best satisfies customer need.
- Introduce the product/service.
- Co-ordinate the introduction of the relevant Group product specialist.
- Deal with customers directly as required.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge, Expertise and Experience
Education
- Business degree preferred
Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
- Risk assessment and management
- Presentation, influencing and negotiating
- Communication
Additional details of exceptional aspects of the demands of the role:
- Required to form relationships with customers, therefore minimum tenure will be 2 years.
- The jobholder will need to be able to communicate in such a way as to ensure their ongoing credibility when dealing with financial controllers of companies, in addition to owner-managers.
- The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
- Business development activity will be similarly demanding.
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Read Also:
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
