Customer Insights & Reporting Specialist at Vodacom
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
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With us, you can be truly be yourself and belong, share inspiration,
embrace new opportunities, thrive, and make a real difference.
What you’ll do
Role purpose:
The role will be responsible for Digital and Vas Reports, Insight and analytics as well as monthly and quarterly management and real time monitoring of our DB and RF numbers and monthly reconciliation with finance team to ensure correctness of revenues and related costs. The role will also be involved in the yearly budget planning of the department.
Key accountabilities:
• Develop and maintain regular and ad-hoc reports, dashboards, and
data visualizations to track key performance indicators (KPIs), and
product performance and business metrics.
• Analyze large datasets to identify trends, patterns, and insights that drive strategic decision-making.
• Daily analysis of customer sentiments, productions of respective
report and recommendations of customer centric actions to ensure
products remain relevant to the customers
• Work with customer experience team to ensure Digital and Vas products maintain positive experience with the customers.
• Monitor product performance and daily, weekly and monthly reports
• Conduct Data driven market research and competitor analysis to identify opportunities and inform product development.
• Ensure data accuracy, integrity, and consistency across all reporting platforms and sources.
Core competencies, knowledge and experience:
• Proficiency in data visualization tools (e.g., Tableau, Power BI, QlikView) and reporting tools.
• Excellent communication and analytical skills with experience in statistical analysis and data modelling.
• Proficiency in SQL and experience with data querying and manipulation.
• Knowledge of programming languages such as Python or R is a plus.
Must have technical / professional qualifications:
• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.
• 3 years of experience in reporting and analytics, product management preferably in Telecoms,
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
