Process Analyst at Watu Credit
Reporting to: Head of Process
Role purpose:
Empower operating teams by driving efficiency, ensuring accountability and operational integrity. You will create new processes and systems as well as improve existing ones. The ideal candidate is a well-rounded, data-driven businessperson who excels in data analysis, project management, stakeholder management, and communication.
Recommended:
Key Responsibilities:
- Achieve deep understanding of business needs and processes
- Engage business leaders on current processes, gaps, and anticipated changes
- Drive efficiency through process mapping and identification of opportunities
- Create systems for operating teams to use, primarily in Google Cloud Platform
- Provide initial training and support for operating teams until they are self-sufficient
- Design and conduct experiments to quantitatively identify best practices
Qualifications (Required):
- SQL
- Spreadsheet management
Qualifications (Preferred):
- University degree in a quantitative field
- Computer Science, Actuarial Science, Engineering, Statistics, Econ, Math, MIS
- Dashboarding
- Python
Your journey to becoming a rockstar process analyst:
- 1st two weeks: Learning the business
- You will complete side by sides with various departments, watching operating teams do their jobs and learning how various functions connect to each other
- 2nd two weeks: Learning the trade
- You will work with other process analysts to support their ongoing system development and optimization.
- You may also have an internship with our analytics team to sharpen your data skills and acquaint you to GCP
- Months 2-3: Taking Ownership & Adding Value
- Supported by your manager and team, you will own a project from end-to-end
Life as a process analyst:
We have daily morning huddles, weekly 1:1s with your manager, and regular side-by-sides with operating teams. Work from home 1 day per week, travel ~10%.
Collections Officer at Watu Credit
Dar Es Salaam, Tanzania,
WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 10000+ customers in Tanzania, we are looking for enthusiastic Collections Officers (PQOs) – Calling Section in Dar Es Salaam, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
In this position, you will be expected to learn the ins-and-outs of our daily routines and procedures in the different departments. You will focus on learning how our organization runs.
KEY RESPONSIBILITIES:
Monitoring and payment control of assigned portfolio of clients using Company software.
Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
Maintaining records about clients’ financial status, reporting daily to the management.
Developing and strengthening client’s relationships, regularly updating
clients on Company policies and new products, providing tailor-made
financial solutions through the range of products offered by the
Company.
Providing training and sharing knowledge with Interns/Trainees employed by the Company.
Any other duty as may be assigned by the management.
Read Also:
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
Diploma or Degree in Accounting, Finance, Business Administration or related studies
Proficient computer skills, including Microsoft Office Suite (Word and Excel).
Strong desire to learn along with professional drive.
Strong analytic and problem-solving skills.
Ability to adapt quickly and work independently.
Self-directed and able to work without supervision.
Fluent in English and Swahili.
Integrity, enthusiasm and passion for continuous learning and development
Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations.
High attention to detail and internal control.
WHAT WE OFFER:
Be a part of an international, dynamic and driven team that has set their aspirations high
and work hard to achieve those
A competitive compensation package.
An opportunity for career growth and development.
An opportunity to join our team on permanent employment after the internship based on performance and vacancy availability.
A modern, dynamic working environment.
Support from our professional international team
Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!
Customer Care Intern at Watu Credit
Dar Es Salaam, Tanzania
Position: Customer Care Intern, Dar es Salaam. Tanzania.
About WATU:
WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Our business is growing rapidly, and with more than 10,000 customers in Tanzania, we are looking for an enthusiastic Customer Care Intern in Dar Es Salaam, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
As a Customer Care Intern also supports marketing operations by performing various clerical tasks, such as updating computer databases, writing consumer rating reports, providing market research studies, and collaborating with other departments on deliverables.
KEY RESPONSIBILITIES:
- Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints.
- Telesales through outbound and inbound calls to generate leads and clients.
- Building and maintaining clients and leads databases.
- Regular follow up with leads generated through customer care log and convert them to clients.
- Handling and resolving customer queries and complaints regarding product sales to customer service problems.
- providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Compiling data, preparing reports, weekly recollection etc.
- Other duties as assigned.
Read Also:
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
- Proven experience as a customer service or telesales officer
- Good understanding of office management, sales and marketing principles
- Demonstrable ability to multi-task and adhere to deadlines
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Well-organized with a customer-oriented approach
- Good knowledge of market research techniques and databases
- Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools)
- Exquisite communication and people skills
- Diploma; BSc in Marketing, Business or relevant field is a strong advantage
- 1 years of working experience in the relevant field.
WHAT WE OFFER:
- Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
- Opportunities to learn and grow together with us
- Competitive compensation package
- Health benefits
NOTE ON COVID-19 PREVENTION:
- You are advised to adhere to all the recommended preventive measures regarding Covid-19 such as wearing of the masks, washing hands and the use of sanitizers before you are allowed through Watu’s Premises.
