IT Infrastructure Support at KCB Bank
JOB DESCRIPTION
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
Manage Primary and Secondary data centers environmental parameters to
ensure all equipment are working as per the required environmental
parameter standards.
Perform Network Management and share daily, weekly and monthly reports on Network performance and report any deviations.
Provide daily Health check for CPU, RAM and drive utilization in all servers in both Primary and Secondary data centers.
Recommended:
Ensuring that systems configurations and setups for the IT systems
comply with the existing IT policies and standards and ensure that the
same standard applies across the entire KCB Bank Tanzania LTD.Design, document, install and support server infrastructure, including Exchange, active directory, operating systems, virtualization, collaboration tools and client email support for both Primary and Secondary data Centers.
Ensure replication of all services between Primary Data Centre and Secondary Data Centre are taking place for BCM purposes and documentation is done accordingly.
Manage backups for all servers in both Primary and Secondary Data centers as per the backup policy and ensure restoration tests are conducted as per the policy and all configuration for the communication equipment are stored offsite and available for quick recovery.
Work with IT Security and BCM Manager on Microsoft patch deployment in all servers and workstations across Tanzania and perform vulnerability scan as per the policy and provide plan for remediation for the identified gaps.
Follow up with vendors on Preventive maintenance (PM) exercises on Servers and client computers and ensure it done as per the contract and the agreed checklist.
Resolution of all assigned calls on ITSM as per the SLA between IT and business as well as between IT and Central team
DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL
Manage Primary and Secondary data centers environmental parameters to
ensure all equipment are working as per the required environmental
parameter standards.
Provide support to both internal and external customers in all issues
related to server infrastructure, workstations, applications and
databases and resolution of all assigned calls on ITSM as per the SLA.
Perform Health check for CPU, RAM and drive utilization in all servers
in both Primary and Secondary data centers and share reports on Network
performance and any deviations.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelors Degree. Software Engineering, Computer Science, Information Technology, Computer Engineering RQ
Professional Qualifications
Microsoft® Certified Solutions Associate.
Microsoft® Certified IT Professional
Microsoft® Certified Technology Specialist.
VMware and Hyper V virtualisation
Cisco Certified Network Associates (CCNA)
Cisco Certified Network Professional (CCNP)
RQ
Skills and Experience
Working knowledge of VMware and Hyper V virtualisation
Knowledge on Windows and Linux operating systems installation and setup.
Working knowledge on Router, Switch, ISE, Firewall, CISCO call Manager configurations and troubleshooting
RQ
Business Behaviours:
Excellent communications and engagement skills
Strong attention to detail and personal effectiveness
High-level of integrity
Strong skills at relationship building
RQ
Total Minimum No of Years Experience Required
Read Also:
3
Detail Area Minimum No of Years Need Type[2]
Experience Area 1 Working knowledge of VMware and Hyper V virtualisation 2
Experience Area 2 Knowledge on Windows and Linux operating systems installation and setup. 3
Experience Area 3 Working knowledge on Router, Switch, ISE, Firewall, CISCO call Manager configurations and troubleshooting 3
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable
UUbut not Essential
APPLY NOW
JOB INFO
Job Identification
2774
Posting Date
06/04/2024, 04:20 PM
Apply Before
06/18/2024, 04:20 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
DBA and Backup Specialist at KCB Bank
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
Responsible for managing and supporting bank’s critical databases for
Core Banking System, Digital channels, Clearing systems and others.
Responsible for configuring and maintaining database replication and ensuring that data is real time synchronized.
Installation, configuration, and design new database instances to support business requirements.
Monitor database performance, implement changes and apply new patches and version upgrades when required.
Configuration, monitoring, administration, and maintenance of backup solutions.
Troubleshooting backup issues related to databases, servers, Virtual Machines and File Systems.
Perform data restoration and recovery tests and maintain proper documentation.
Maintain compliance with internal policies and procedures, and regulatory requirements regarding data backups.
DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL
Routine production database support functions including and not
limited to checking for table space free space and memory utilization.
Resolving database-related issues and working closely with the Development staff.
Perform daily monitoring and management of the backup environment.
Configuration of backup solution on requested servers and Virtual Machines.
Perform database related native backups.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification
Need Type[1]
Education Bachelor’s degree Computer Science, Information Technology, Information Systems RQ
Professional Qualifications
Professional Certification in Databases Administration,
Professional Certification in Data Backup Administration,
Professional Certification in IT Services Management
AA
Skills and Experience
Professional knowledge in Relational Databases Management Systems.
Professional knowledge in any backup and Recovery solutions
Knowledge in Administration of Operating Systems.
Oracle and Microsoft SQL Server Databases.
Commvault, NetWorker, Veritas, Veeam.
Windows and Linux
RQ
Business Behaviours:
Excellent communications and engagement skills
Strong attention to detail and personal effectiveness
High-level of integrity
Strong skills at relationship building
Experience
RQ
Total Minimum No of Years Experience Required
3
Detail Area Minimum No of Years Need Type[2]
Experience Area 1 Backup Administration and Management skills 3 ES
Experience Area 2 Database management skills 3 ES
Experience Area 3 Linux administration skills 2 DE
Experience Area 4 Data Manipulation skills 2 DE
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
APPLY NOW
JOB INFO
Job Identification
2767
Posting Date
06/04/2024, 04:01 PM
Apply Before
06/18/2024, 04:01 PM
Degree Level
University
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
IT Applications and End User Support Specialist at KCB Bank
JOB DESCRIPTION
Maintain optimum system availability figures for Banking Applications
ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit
Data Beureu and any other emerging applications.
Provides prompt, efficient, quality service to end-users.
Resolve and allocate all calls logged in ITSM which are assigned to KCBT
and follow up on the resolution of all calls assigned to group support
team as per SLA between IT and business as well as between IT and
Central team.
Conduct training sessions in different Banking applications to enhance
users’ proficiency in utilizing communication tools effectively.
Respond to user queries and troubleshoot issues promptly.
Proactive monitoring of all Banking applications and provide system
statistics, performance, and reports to aid management decision.
Provide guidance on how to use new applications/systems which has been
introduced in our Bank to the respective users and provide basic
troubleshooting training to IT Champions in our branches.
Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides.
Adheres to KCB Bank IT standards and procedures in performing duties.
Collaborate with other IT teams to resolve complex issues promptly.
Read Also:
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualification
Need Type[1]
Education Bachelor’s degree Software Engineering, Computer Science, Information Technology, Computer Engineering RQ
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
RQ
Skills and Experience
Working knowledge of Banking Applications including Co Banking system.
Windows Linux operating systems.
Knowledge of relational databases i.e., Oracle, MSSQL
Programming skills
RQ
Business Behaviours:
Excellent communications and engagement skills
Strong attention to detail and personal effectiveness
High-level of integrity
Strong skills at relationship building
Experience
RQ
Total Minimum No of Years Experience Required
Read Also:
3
Detail Area Minimum No of Years Need Type[2]
Experience Area 1 Knowledge on Co Banking Application and other Banking systems 3 ES
Experience Area 2 Database management skills 1 ES
Experience Area 3 Linux administration skills 2 DE
Experience Area 4 Programming skills 2 DE
[1] Need Types are : RQ = Required, AA = Added Advantage
[2] Need Types are: ES = Essential, DE = Desirable but not Essential
