GENERIC POST DESCRIPTION
SECTION 1
Position Information
| Vacancy Number | IOM/MKR/033/2024 |
| Position Title | National Associate Movement Operations Officer (Movements) |
| Position Grade | NO-A |
| Duty Station | Makere, Tanzania United Republic Of |
| Appointment type | 6 Months with a possibility of extension |
| Position Number | To be created |
| Job Family | Operations |
| Organizational Unit | Movement Operations |
| Is this a Regional, HQ, MAC,
PAC, Liaison Office, or a Country Office based position? |
Country Office |
| Position rated on | Pre-classified |
| Reports directly to | Operations Officer (Field Support) |
| Number of Direct Reports | Up to 5 Staff members (One Team) (based on RMM Jod
Architecture Guidliness) |
Recommended:
SECTION 2
Organizational Context and Scope
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.
Under the general supervision of the Movement Operations Manager, and the direct supervision of Operations Officer (Field Support), the National Associate Movement Operations Officer, is responsible for the following duties and responsibilities.
SECTION 3
Responsibilities and Accountabilities
- Oversee up to three teams of staff members who are undertaking movements activities in Makere, Tanzania. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. As needed, monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM Finance Unit.
- Oversee the completion of all bookings by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT).
- Facilitate compliance with program-specific Standard Operating Procedures (SOPs) and supervise the distribution of travel information to stakeholders.
- Oversee the creation of movement data files and oversee Movements staff members as they compile and analyse descriptive statistics.
- Certify and handle the processing of vendor-incurred costs.
- Maintain close contacts with airlines on a regular basis and represent the best interest of beneficiaries and clients for competitive fares with the most direct routing.
- Maintain close contacts with other teams and units in IOM Tanzania and with external partners such as government authorities, relevant embassies and the United Nations High Commissioner for Refugees (UNHCR). As needed, attend partner meetings and conferences.
- Review the handling of at-risk and sensitive cases by movements personnel in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure movements personnel are adequately trained on working with at-risk and sensitive cases and is mainstreaming Prevention of Sexual Exploitation and Abuse (PSEA) through the awareness and training sessions for staff and service-providers.
- Review quality assurance procedures, ensuring checks are being regularly undertaken by staff members. Prepare statistics and report regularly to the Operations Officer (Field Support) on relevant activities. Work to streamline how reports are prepared and presented in order to improve services and ensure data on all procedures is compiled, summarized and presented in a timely manner.
- Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA).
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Officer (Field Support) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
- Master’s degree
- University degree with two years of working experience
EXPERIENCE
- Prior Movement Operations experience, especially in IOM, is highly preferred.
- Knowledge of IOM’s Movement Operations program implementation and administrative, financial and business rules and practices is desirable.
SKILLS
- Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
- Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus.
- Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
Read Also:
SECTION 5
Languages
REQUIRED
For all applicants, fluency in English and Swahili is required (oral and written).
DESIRABLE
Working knowledge of French and/or Spanish is an advantage.
SECTION 6
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES – Behavioral indicators – Choose a level.
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
—- If direct reports (10th row above) for PAS is greater than zero, then the managerial competencies below are inserted. —-
MANAGERIAL COMPETENCIES – Behavioral indicators – Choose a level.
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.
OTHER:
The UN system in Tanzania provides a work environment that reflects the values of gender equality, teamwork, diversity, integrity, a healthy balance of work and life and equal opportunities for all, including persons with disability.
Female candidates and qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.
NO FEES:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.
HOW TO APPLY:
Interested candidates should fill in the PH form, submit CV’s and cover letter indicating Vacancy Notice number with 3 professional references and contacts to email address: tzvacancy@iom.int
The vacancy is open for internal and external candidates Tanzanian national only. Only e-mail applications will be considered.
Posting period: From 30.05.2024 to 12.06.2024
Competencies and respective levels should be drawn from the Competency Framework of the Organization.
GENERIC POST DESCRIPTION
SECTION 1
Position Information
| Vacancy Number | IOM/MKR/032/2024 |
| Position Title | Operations Assistant – Team Leader (Field Support) |
| Position Grade | G5 |
| Duration | 1 year with a possibility of extension |
| Duty Station | Makere, Tanzania United Republic Of |
| Position Number | To be created |
| Job Family | Operations |
| Organizational Unit | Operations |
| Is this a Regional, HQ, MAC, PAC, Liaison Office, or a Country Office based position? | Country Office |
| Position rated on | Rated |
| Reports directly to | Operations Officer (Field Support) |
| Number of Direct Reports | 0 |
SECTION 2
Organizational Context and Scope
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s programmes.
Under the general supervision of the Movements Operations Manager and direct supervision of Operations Officer (Field Support), the Operations Assistant – Team Leader (Field Support) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:
SECTION 3
Read Also:
Responsibilities and Accountabilities
- Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the Operations Officer (Field Support) ,lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Lead Field Support Teams as they assist individuals at transit centers or thirdparty facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Assist in the coordination of timely and adequate services for meals, snacks and water for individuals staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with thirdparty facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure people with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Operations Officer (Field Support) and keep supervisors immediately informed of any issues requiring their attention.
- Alert Operations Officer (Field Support) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
- Completed secondary [high school] education required and five years of relevant working experience.
- Three years of working experience with a Bachelor’s degree.
EXPERIENCE
- Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
- Strong computer skills – Word, Excel and Internet.
SECTION 5
Languages
REQUIRED
For all applicants, fluency in English and Swahili is required (oral and written).
DESIRABLE
A working knowledge of French and/or Spanish is an advantage.
SECTION 6
Competencies[1]
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES – Behavioral indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
OTHER:
The UN system in Tanzania provides a work environment that reflects the values of gender equality, teamwork, diversity, integrity, a healthy balance of work and life and equal opportunities for all, including persons with disability.
Female candidates and qualified persons with disabilities are encouraged to apply for UN vacancies and are protected from discrimination during all stages of employment.
NO FEES:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.
Read Also:
HOW TO APPLY:
Interested candidates should fill in the PH form, submit CV’s and cover letter indicating Vacancy Notice number with 3 professional references and contacts to email address: tzvacancy@iom.int
The vacancy is open for internal and external candidates Tanzanian national only. Only email applications will be considered.
Posting period: From 30.05.2024 to 12.06.2024
Competencies and respective levels should be drawn from the Competency Framework of the Organization.
