Consumer Business Unit Director at Vodacom
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
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With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
What you’ll do
Vodacom Tanzania Plc is looking for a dynamic and creative individual who enjoys working in a fast paced and highly competitive environment to join its Executive Management Team (reporting to the Managing Director) with specific responsibility for Consumer Business Unit.
The purpose of the role is to create significant value for
Vodacom Tanzania Plc by translating the Vodacom Commercial Strategy and
implement the Commercial agenda for Vodacom Tanzania Plc.
Responsible for the Consumer Business Unit function, the role
would lead Brand, Customer Value Management, Pricing, Customer Insight
and Analytics, Consumer Segmentation and Proposition, Voice, Data, SMS
VAS & Content, International Business & roaming, Terminals,
Sales & Distribution, Digital, Strategy and Governance.
Developing long term consumer strategy across all regions to
deliver budget & LRP targets, creating guidance on CBU focus areas
for budget targets
Ensure delivery of CBU Priorities across Vodacom Tanzania Plc.
Performance KPIs:
- Revenue and Subs market share, Vodacom Tanzania Plc revenue targets, Vodacom Tanzania Plc subscribers’ targets
- Commercial costs and efficiency, Contribution margin / P&L, CVM contribution to CBU, Consumer NPS, Priority segment market share, Brand Health
- Analyzing and monitoring consumer business performance vs targets
- Consulting on CVM, Loyalty progammes, Business Intelligence modes, Products and Pricing, Terminals and Roaming tariffs.
- Represent CBU and act on behalf of Vodacom Tanzania Plc to Vodacom Group.
- Through providing guidance, support and deep analytics on strategies and creating and sharing best practice.
- Building people and technical capacity across the CBU in key commercial areas (CVM, Brand, Big Data and Analytics, consumer segments, VAS/Content & Pricing).
- Through the agile squads, lead the digital transformation of CBU sales and distribution and operations.
- Analyze CBU operations to evaluate performance in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Direct, plan, and implement policies, objectives, or activities to ensure continuing operations, to maximize returns on investments.
- Direct activities of business units with pricing, products and related commercial activities.
- Direct and coordinate CBU units to maximize investment and increase efficiency.
- Direct human resources activities including resourcing and retention, talent and change management.
Qualifications:
University Graduate in an B.Com, economics or business discipline.
Post graduate management qualification (ie; MBA) is essential.
12+years solid experience in sales/commercial/technical operations functions essential
Seasoned business management experience with minimum of 5 years’
experience operating at Executive / Director level in telecommunications
or FMCG industry.
Solid track record of applying commercial judgement to achieve effective results.
In-depth knowledge of company business and market developments
Extensive knowledge of the Telecom sector
Combines commercial breadth and technical depth to take a global
perspective in the development and interpretation of corporate strategic
plans.
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Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
