Re-advertisement- NOC Infrastructure Administrator (Fixed term – 2 years) (2 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
24/7
Proactively monitor, conduct level 1 troubleshooting, and escalate all
incidents and problems raised within Network operation center (NOC)
which will or has the potential to degrade bank services, and ensure
service delivery meets and exceeds business customers expectations by
maintaining the value of the services.
- Perform and coordinate root cause analysis of incidents and share RCA/incident reports.
- Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
- Responsible for managing all incidents and problems logged regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
- Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for management.
- Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
- Automate and consolidate all manual morning health check reports.
- First level support for all self-service channels and services ensures proper escalation to second level support.
- Maintain and optimize NOC infrastructure licenses/Infrastructure ensure all business-critical services are monitored.
Knowledge and Skills:
- Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
- Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
- Possess good interpersonal skills.
- Must be creative, innovative, aggressive and a team player.
- Flexibility to work on shift rotation basis
- Good observation and analytical skills.
- Familiarity with Agile development methodologies.
- Experience with varieties of databases and object-relational Mapping (ORM) frameworks.
- Knowledge of programming and shell scripting, e.g., Java, Python, Bash script
- Linux & terminal commands
- DevOps skills
- Bachelor’s degree in computer science or related academic field.
- Professional certification in ITIL; CCNA, Self-service channels, Monitoring tools training/ certification.
- Two years’ experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
- Two years’ experience in systems and Network security technologies
such as TCP/IP, Network devices (Switches, Routers and Firewalls)
UNIX/Linux, Windows, Oracle & Microsoft Database.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 24-Apr-2024
Job closing date : 01-May-2024
Product Life Cycle Configuration Specialist at NMB
Re-advertisement- Product Life Cycle Configuration Specialist (1 Position(s))
Job Purpose:
Product
Lifecycle Configuration is a sub- unit under ICT Services Management.
The unit is responsible for managing the lifecycle of Core Banking
Systems products from inception, through engineering, design, system
implementation, to service and disposal of products. The unit is
accountable for ensuring all products related changes in the Core
Banking Systems meets or exceeds quality level standards. The team is
responsible to perform extensive business analysis and documentation of
the requirements of complex product management projects, coordinating
with cross-functional resources to achieve expected deliverables.
Main Responsibilities:
- Gather product requirements related to Core Banking Systems from business units and translate them into technical requirements and solutions and/or write supporting requirement specification document.
- Partner internal with business stakeholders to understand technical trade-offs and architecture to drive product roadmap, positioning, requirements and feature delivery.
- Implementation of products from concept to delivery by working closely with the business teams. Interact with external resources/software vendors to identify and resolve issues/problems and gaps.
- Assist in business analysis and documenting requirements of moderately complex product management projects for building of new products or enhancement / extension of current products.
- Assist in preparing and directing the overall product implementation readiness program with all stakeholders.
- Perform User Acceptance Testing (UAT) before any changes on production CBS system (product/system setups, back-end fixes/patches, new releases)
- Manage products throughout its life cycle in the Core Banking Systems. Analyze and simulate operational changes requested.
- Review and correction of different Core Banking Systems (CBS) products and services.
- Work together with the various users of Core Banking Platforms to provide support, system updates, testing, documentation, end-user training, etc.
- Link between business updates to application development to ensure technology solutions support business requirements.
- Assist in the development of workflow improvements (i.e. the implementation of automated solutions to replace manually performed functions) throughout the various departments making use of the core banking applications. This could include problem analysis, evaluation of alternative solutions, coding, testing, training, and documentation.
- Follow industry trends through exploring complementary and competitive products, meeting with partners, attending conferences, and investigating new technologies.
- Support product-training efforts for all touchpoints to the business users, inclusive of documentation, publications, and e-training tools
Knowledge and Skills:
- Demonstrated ability to communicate complex issues and concepts in a simple manner.
- Excellent verbal communication, writing and interpersonal skills.
- Product knowledge and ability to interpret in core banking systems.
- Knowledge of core banking systems and different platforms of banking products
- Ability to work independently and under pressure with changing priorities.
- Committed attention to detail and accuracy.
- Demonstrated advanced analytic and diagnostic skills.
- Demonstrated advanced knowledge and ability; can apply the competency in new or complex situations.
- Strong SQL and database development skills
- Demonstrate some leadership skills.
- Excellent in working with teams and with colleagues on a one-to-one basis.
- Ability to work collaboratively across organizational boundaries.
- Bachelor’s degree in Computer Science/Computer Engineering/ Mathematics/ Information Technology or any other related fields.
- A minimum of 4 years’ experience working in product analysis & system set up in a fast paced and dynamic environment.
- Experience in the banking related environment and use of Core Banking Systems
- Experience on SQL querying and database developments
- Financial service experience in product management or related areas
including relationship management, IT development, and project
management.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 24-Apr-2024
Job closing date : 08-May-2024
