EMPLOYMENT OPPORTUNITY
COMPANY NAME: ASILIA LODGES AND CAMPS LTD
POSITION: Senior Safari Operations Assistant
DEPARTMENT: SAFARI OPERATIONS
REPORTING TO: SAFARI OPERATIONS MANAGER
Recommended:
At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.
We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.
As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!
This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!
SCOPE AND PURPOSE OF THE JOB:
To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.
DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS
Daily Duties
- Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.
- Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.
- Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.
- Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.
- Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.
- Book 3rd Party Vehicles when necessary
- Book All the lunch boxes request to 3rd Party for Full Board Guest.
- Working on Reconciliation of the vehicle days, with Finance Team
- Preparing of Invoice and Safari Ops Report to Management.
- Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.
Requirements
- Diploma in Tourism or any other related field
- Proven work experience (at least 5 years’ experience).
- Familiarity with Computer Applications and programs
- Able to work into multi-cultural environment.
- Strong multi-tasking skills.
- Excellent organizational skills.
- Commitment to a high level of customer service.
- Ability to handle sensitive matters with efficiency and discretion.
- Must be able to speak English fluently, other languages an advantage.
Essential Skills
- Trustworthiness:
- Strong sense of integrity, ensuring trustworthiness in all professional dealings.
- Ability to Work Under Pressure:
- Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
- Clear Communication Skills:
- Excellent communication skills with an emphasis on providing clear, timely, and candid information.
- Independent Worker with Problem-Solving Attitude:
- Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
- Computer Literacy:
- Proficient in computer literacy to effectively operate and navigate online management systems.
- Faultless Administration Skills:
- Impeccable administration skills, ensuring accuracy and efficiency in all procedures.
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APPLICATION:
If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by March 21, 2024, to joel@asiliaafrica.com
Kindly label your application with the heading ‘APPLICATION FOR SENIOR SAFARI OPERATIONS ASSISTANT ‘ for proper consideration.
Only shortlisted candidates will be contacted.
