Branch Managers at NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
To drive and deliver exceptional business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 20 staff members or branches with single customer categories.
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Job Description
Accountability: Business Management (40%)
- Outputs to deliver this accountability:
- Spearhead a holistic acquisition, service and customer portfolio management strategy within the branch comprising of major segments including Corporate, Retail and Business Bank.
- Create an acquisition, service and portfolio management strategy that focuses on customers financial service needs across all products.
- Champion the cultural change needed to reinforce consistent Sales, Service and Portfolio Management disciplines where there is absolute accountability for value.
- Creating a sense of urgency and excitement around the vision and strategy-taking strong action when necessary to ensure individual actions, process and practices aligned.
- Resource, develop and retain a motivated high performing team committed to achieving success. Agree challenging performance and development objectives for all direct reports providing regular feedback/coaching to ensure their maximum potential is achieved.
- Champion high performing team behaviors and work together with branch teams (sales & operations) to achieve great results.
- Represent NBC in local community, actively demonstrating the NBC behaviors to protect and enhance the Brand Champion equality and Diversity issues.
- Pursue own development to increase personal effectiveness acknowledging strengths and areas of development.
- Empower people to encourage individual ownership and drive innovative thinking towards effectiveness and increased productivity.
- Ensure that there are schemes in place to reward, recognize, and motivate to achieve exceptional results.
Accountability: Driving Business Direction & Performance (45%)
- Help the product team to provide customer centric products to support the branch core objectives working with Heads of Product & Segment and other key stakeholders.
- Support and guide People Development to ensure optimal utilisation and delivery – the right number of people with right skills at the right cost to achieve business targets/objectives.
- To partner with Product & Segment teams to shape the business strategy providing direction to the distribution Network change agenda to ensure delivery of the strategy.
- Optimize performance in risk, rigour, and regulatory compliance, people and customer experience, revenue contribution and cost efficiencies.
- Work closely with Finance & Treasury to develop and agree on short/medium term financial plans.
- Develop the strategic alliances with internal and external key stakeholders to enhance further business opportunities.
- Ensure the effective controls and processes frameworks are in place to enable: Compliance with regulatory requirements, Effective operational risk and rigour management, Business resumption and contingency planning, including critical incident reporting and effective implementation of the BCM, Drive controls and fraud awareness through a robust plan across the entire network.
- Regulatory compliance requirements and risk and rigour management
- Review core business processes of liabilities and insurance teams to maximize efficiency of the network operation thereby leveraging business performance.
- Define and implement performance statistics for the sales network, built on a consistent set of performance monitoring and action planning.
- Internal and external benchmarking and a move towards “Go To Bank” status.
- Define and implement performance feedback mechanisms to key senior stakeholders to maximize performance, providing constructive challenge around demand within context of value based management.
- Accountable for Balance sheet of the branch Network.
- Grow the Branch Network P& L.
Accountability: Colleagues (15%)
- Establish ‘Winning Together’ culture and partner with all stakeholders to ensure a mind-set change in the network helping to embed a sales and performance management culture.
- Work with other stakeholders (internal and external) to develop and implement the best sales and service network within a controlled environment.
- Work with other business in AARO to be able to leverage of their experiences through exchange of the best practices.
- Work closely with AARO Head of Distribution to ensure level alignment and timely support in rolling out initiatives and projects.
- Partner with Corporate Bank managing in the delivery of corporate services through the branch network.
Qualification
Required – Commercial University Degree or Equivalent.
Preferred- Masters Degree in Business Discipline.
Experience
Required
- At least 7 years experience and a Leader with extensive knowledge in Distribution network/Sales and customer Experience.
Preferred
- More than 7 years experience in Senior/Similar role.
- One who has worked sufficiently in Matrix Management.
Knowledge & Skills:
- In-depth knowledge of regulatory compliance, Risk and Corporate governance.
- In-depth Knowledge of business disciplines
- Distribution and Networking skills.
- Management performance
- Experience of managing teams
- Demonstrated experience in operational process management.
- Supplier/Stakeholder/Customer relationship management – internal and external.
- Advanced sales and communication including platform presentations, negotiation and influencing.
Qualifications
Analytical Thinking – Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Senior (Meets all of the requirements), Customer Excellence – Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Experience in a similar environment at junior management level, Leading people – Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)
Business Development Managers at NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The main purpose is to drive Loan and Advances, Deposit and alternative product growth at branch. This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches.
Job Description
A. Business Soliciting – Acquisition/Recruitment
- Customer acquisition /recruitment
- Visit existing customer frequently
- Ensure all the customer acquisition point are working perfectly all the time
- To enhance customer experience
- Identify areas / sector relevant for business growth in their locality
- Identification, soliciting, KYC and risks review of potential customers and approach them to open account
- Work with Business Development Partner to initiate development of relevant products to the particular locality
- Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
- Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
- Address the customer queries in relation to business matters
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B. Deposit Mobilization
- Proactively understanding the business dynamics in the locality and take advantage to grow deposit.
- Supervise all the deposit mobilization campaign in branches
- Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets
- Proactive following of activities identified on the branch activity calendar
C. Cross selling
- Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
- Collection of market intelligence information local competition, products and levels of service
D. Relationship Management
- Drive customer engagement activities in branches
- Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty
- Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions
- Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding
- Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.
- Maintenance of business acquired to ensure customer activeness and reduce churn
E. Reports, Monitoring & Turnaround
- Maintain database of High net worth customers in the branch.
- Monitoring of branch business growth through KPI
- Loan turnaround time for loans and recovery support
- Responsible for PAR and NPL of the Branch retail loans
- Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level
F. Coaching and Mentoring
- Coach and mentor the branch Sales team on regular basis
- Monitor and report performance as per agreed KPIs
Other duties
- Participate in branch budgeting of all Sales related activities
- Carried out other duties as assigned by the Branch Manager.
- Prepare various reports and business proposals for management approval
Education and Experience Required:
- Bachelor Degree in Business Administration
- 3 years banking experience
- Broad knowledge of banking practice( Product knowledge) and bank regulations
Knowledge, Skills and competences required:
- Strong Customer Service management
- Customer Handling awareness
- People Management
- Bank Products awareness
Analytical skills - Selling and cross selling skills
- Awareness of BOT Regulation
- Risk Management
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Qualifications
Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Higher Diplomas – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
