Citizenship & Events Manager at Absa
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• Managing all Absa Citizenship partnerships both local and foreign.
• Drive pan-African Citizenship initiatives to desired levels.
• Managing employee Citizenship schemes
• Ensure the engagement of employees in Citizenship
• Administrate and manage all internal and external key events.
• Manage funding requests and drive the Country Citizenship Committee meetings
• Create a favourable public image for Absa in the Citizenship and act as a key point of contact for Citizenship issues
• Establish and maintain good contacts with key stakeholders so as to ensure sustainable partnerships.
Job Description
Main accountabilities and approximate time split
Providing powerful Leadership 10%
Employee Citizenship Involvement 30%
Brand & Communication Agenda 20 %
Citizenship Championship 30%
Team-working 10%
- Understand, own and bring to life the Absa Tanzania mission, Brand and business objectives.
- Provide clear direction of the business objectives by translating business performance measures into clear, concise communication.
- Champion the cultural change needed to reinforce consistency and discipline.
- On a daily basis, be a role model, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working.
- Pursue your own development to increase personal effectiveness, acknowledgement strengths & areas of development.
- Promote and co-ordinate the Absa Citizenship Awards locally
- Promote, co-ordinate and manage the Bank’s charitable match-giving schemes
- Provide input and co-ordinate all training activities related to the Bank’s Citizenship support programme
- Encourage and assist (where appropriate) employees in their fundraising & EV activities
- Provide advice and guidance on Employee Volunteering
- Promote and co-ordinate Group Citizenship initiatives
- Working with the Absa Tanzania’s Head of Marketing and Corporate Relations to develop Citizenship communication plans, designing the medium and content most suitable to the target audience.
- Working with the Marketing and Communications Manager to design and deliver internal communications to support the Bank’s agenda, Citizenship calendar and other marketing activities.
- Organising a range of face-to-face communication, Events management covering conferences, seminars and product launches to focus the attention of the in-country MD on putting the customer at the centre of all we do.
- Working closely with colleagues to develop communication capability.
- Managing PR Agency and execution focusing on objective attainment that will be covered by concise reporting.
- Be the champion for in country Citizenship issues and the first point of contact for the local network on all Citizenship issues.
- Establish and maintain good contacts with key stakeholders to ensure sustainable Citizenship partnerships.
- Ensure appropriate and timely responses to all funding requests received in the Business.
- Receive, review and respond to requests from the Citizenship seeking support.
- Ensure end to end management of local donations
- Ensure that all locally funded Citizenship projects are well monitored and progress reports filed.
- Co-ordinate Launches & hand over ceremonies for funded projects.
- Develop the Country Citizenship Committee terms of reference
- Analyze and prepare proposals for committee approval
- Ensure that the proposal approval procedure is adhered to
- Circulate Committee Minutes, and prepare for quarterly meeting
- Work closely with stakeholders to deliver exceptional business performance through the provision of first class communications.
- Sharing best practice and providing feedback on all communication related issues.
- Building close relationships with cross-sectorial stakeholders and third party suppliers to ensure that communications objectives are met.
Risk and Control Objective
- In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
- Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
- Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
- All mandatory training completed to deadline.
Technical skills / Competencies
- Corporate and Retail product and customer proposition awareness
- Commercial awareness
- Brand management
- Resource management
- Networking
- Team working – building and developing high performance
- Strong project management, organizational and co-ordination skills
- Good communication and strong interpersonal skills
- Good judgment and decision making
- Good planning skills.
- Ability to build effective working relationships across cultural and functional boundaries.
Knowledge, Expertise and Experience
Essential
- Understanding of customer proposition development
- Industry and market knowledge
- Channel Management
- Creative thinking
- Results and delivery focused
- Senior stakeholder management and relationship building
- Communication skills
- Experience of working and interacting at a senior management level
- Experience of leading teams Preferred
- Risk control self assessment and management
- Presentation, influencing and negotiating
- Communication
Preferred
- People management /Leadership
- Good communicator.
- Broad understanding of Bank’s procedures and policies
- Plus Experience on the Job
- Risk control self assessment and management
- Communication.
- Rigour
- Presentation, influencing and negotiating.
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Additional critical qualities of exceptional aspects of the demands of the role:
- Building and integrating communication, promotional planning and events management activities into a cross channel capability
- Managing at a time of considerable cultural, organisational and operational change
- Defining/ building effective relationships and ways of working with key stakeholders and suppliers
- Coordinating and publishing the banks newsletter, magazine and overseeing other publications
- Must be able to deal with media enquiries out of office hours
- Must be able to work with employees at all levels – from executive to entry-level staff
- Attention to detail
- Creative thinker
- Ability to give and receive feedback to ensure continued learning and development
- Good conceptual ability
- Interpersonal skills
- Communication skills
Absa Values, Purpose and Behaviours
Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
