HR Services Specialist at Vodacom
Role purpose:
Responsible for driving exceptional employee experience through
the delivery of solutions and operational support, in line with business
strategy within the HR Services function. Provides centralized HR
Services support offering advice and consultancy support on the
interpretation of standardized HR processes and plans spanning reward
& and benefits, employee queries, policies, and other HR
transactions.
Recommended:
Ensure the accuracy of all HR data provided to stakeholders and
represent the local market in group projects and lead local system
changes and implementations.
Key accountabilities
Service Delivery
• Drive the culture of process improvement with a focus on
automation, self-service, data integrity, and excellent service to HR
internal customers.
• Executes HR processes and activities for example Leave Management, Monthly headcount reporting, overtime, Leave, etc.
• Identify processes that need re-engineering and take appropriate action.
• Facilitate and lead change management for all HR projects and promote adoption.
HR Systems & Transformation
• Proactively be hands-on in the implementation, testing, and change of HR systems and processes.
• Operationally monitors the HR systems and databases.
• Supports the HR Services function in the transformation of
the HR function’s operational efficiency through standard processes and
integrated systems.
• Works hand-in-hand with other centres of expertise including
the HRBP’s to ensure that staff data is up to date in HR systems and
continuously improves HR data integrity.
Stakeholder Management
• Act as a liaison to all employees’ third-party service
providers and ensure quality services are offered as per the agreed MOU,
expectations, and needs.
• Work closely with HRBPs, center of expertise, and other HR
global stakeholders in Service Centers and technical service desks on
day-to-day HR Operations.
Delivering Exceptional Employee Experience
• Excellent management of EIC portfolio in adherence to Vodafone global standards and ways of working.
• Drive the adoption of HR systems and promote self-service culture through employee awareness.
• Ensure 100% compliance on cascaded global targets in EIC, proper channel utilization, processes, and onboarding.
• Provide advisory services to employees on all HR policies and process queries to ensure a positive employee experience.
• As HR knowledge manager, drives improvement of services KPIs and employee adoption of HR channels
Payroll Administration
• Ensures accurate processing of data flow from HR Systems for improved and accurate payroll data integrity.
Read Also:
• Coordinate efforts between payroll and other external
stakeholders for all payroll-related and relevant information sharing.
• For operational reasons and business continuity purposes, an
HR Services Specialist may be expected to participate in the Payroll
Administration.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
