Banking Officer II- Alternative Delivery Channel at Exim Bank
WE ARE HIRING
Banking Officer II- Alternative Delivery Channel
REPORTING TO: Assistant Manager — Alternative Delivery Channel
RESPONSIBLE FOR:
Merchant Acquiring through POS and All Alternative Channel/Digital sales
Recommended:
DEPARTMENT:
Retail Banking
REGION: Dar-Es-Salaam and Other Regions as allocated
HOURS OF WORK
8am – 5pm Monday to Friday.
Additional hours as required by the workload.
PURPOSE OF JOB:
To assist assistant Manager to grow and support Merchant Acquiring
business through POS Channel and other digital products of the bank as
assigned.
To promote and sell the Acquiring Business of the Bank, He/ She will be
responsible for identifying potential merchants and drive acquisition
through team and branches.
MAIN DUTIES AND RESPONSIBILITIES:
Acquisition &customer portfolio management
Create new sales and revenue generating oppofrtunities as appropriate.
Utilize a consultative sales approach that ensures that the client’s
business objectives are met, and that the performance metrics of their
payment portfolios
are maximized.
Develop partnership and campaigns with merchants as per assigned
portfolio and territory to grow revenues and brand visibility for both
during the year.
Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.
Retention of Existing Customers
To manage customer queries of all merchants in the assigned portfolio.
Identify and arrange tie up partnership marketing campaigns with
merchants within the assigned portfolio for bank brand awareness and
business growth. Expand existing relationships/partnerships through the
selling of Bank products both traditional and digital services through
relationship managers as and when required.
Manage active/inactive merchants to grow profitability.
Manage POS through proper allocation or recovery as and when required.
Team/ Internal Management
Serve as customer advocate internally while effectively collaborating with internal cross-functional teams.
Reporting
Read Also:
Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
Develop deep understanding of the merchant business and provide
analytical and strategic reports for NTB (weekly) that will help to
track business
in relation to business objectives.
Provide competitor intelligence reports on products and tariffs. Ensure
merchant Database and PoS Verification tables are updated.
KEY RELATIONSHIPS:
INTERNAL
– All staff.
EXTERNAL
– Clients, service providers.
– External Business community.
JOB KNOWLEDGE, SKILLS & EXPERIENCE:
Diploma / Degree in IT, Business or Banking
A pleasant personality Good interpersonal skills Good communication skills
Ability to work under pressure
Good Communication Skills
Computer Literacy is essential
How to Apply:
Please send your application to: hrrecruit@eximbank.co.tz
Application deadline:- 27July 2023
Applications are to be sent with the subject being: Banking Officer II- Alternative Delivery Channel
