Base Management Specialist Vacancy at Vodacom Tanzania
Dar es Salaam
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.
Recommended:
Posting Country: Tanzania, United Republic of
Date Posted: 14 Jun 2023
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose:
Support and execute base management strategy to maximize customer
lifetime value and contribution of the customer base to overall services
revenue. Define and execute base management programs for pre-pay and
revenue booster initiatives to achieve growth in customer base ARPU
through targeted and segmented offers, campaigns, and pricing e.g data
up-sell initiatives, tariff migration initiatives
The primary responsibilities of the role are therefore to manage
(a) Conduct CVM campaigns to drive the base management KPIs (Incremental
revenue, Engagement (Cross sell/Up sell), Inactivity management etc…)
and monitored to achieve intended campaign objective
(b) Support on day-to day base management reporting and conduct analysis to drive initiatives
(c) Plan and support all the BTL SMS communications
Read Also:
Key accountabilities
- Execute E2E campaigns on cross-selling, upselling and base management initiatives
- Prepare insightful reports on base activities, retention and inactivity: setup and deliver IBRO reports, campaign ROI reports
- Consistent monitoring of the overall customer base inactivity, subscribers, usage and propositions and recommend actions based on performanc
- Work with Regional teams to develop proactive campaign (location specific) based on competition movements and on-ground insights
- Prepare and ensure successfully execution of weekly SMS communication calendar.
- Support driving M-Pesa initiatives to increase penetration of M-Pesa users
Core competencies, knowledge and experience
- Excellent analytical and logical reasoning skills translated from consumer insights
- Excellent communication skills
- Strong stakeholder management skills
- Ability to anticipate customer, competitor and market dynamics
- Able to challenge the status quo
Must have technical/professional qualifications:
- 2+ years’ experience in customer value management programs
- Bachelor degree in Computer Science, Statistics, Actuarial Science, Telecommunications or IT.
- Strong analytical skills and business acumen.
- Strong SQL skills with experience in relational OLTP database models (OLAP is a plus)
- Telecommunications experience would be advantageous.
- Experience in coding with Python, JavaScript environment is an added bonus
Skills
- Modern Marketing Leadership
- Data Analytics and Insights
- Campaign Development and Management
- Always on Marketing
- Business and Commercial Acumen
- Product/Solution Proposition Strategy and Design
- Customer Centricity
- Segment Strategy and Planning
Read Also:
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
Alternative Channels Sales Specialist at Vodacom Tanzania Plc
Dar es Salaam
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.
Posting Country: TZ
Date Posted: 14 Jun 2023
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
Read Also:
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose:
- Overall accountability of managing new alternative sales channels to meet strategic business objectives.
- Develop, plan, execute and evaluate the performance of onboarded accounts.
- Drive and responsible for M-Pesa Business accounts service management (trainings)
- Monitor M-Pesa Business accounts performance and cross sell M-Pesa products to Businesses
- Work together with the team to drive M-Pesa Business initiatives, partnerships and ensure they are timely executed.
Key accountabilities
- Overall responsible for driving the M-Pesa Business alternative channels acquisition and support.
- Manage service delivery for the acquired accounts and cross sell other M-Pesa products.
- Support to accelerate regional performance and drive initiatives for revenue growth.
- Support M-Pesa Business new and existing businesses’ projects
- Initiate and conduct end to end new trainings and re-trainings for the acquired business accounts.
- Responsible for reactivations of dormant, droppers and stoppers business accounts
- Working closely to support sales team to identify new potential growth areas.
Key performance indicators:
- Accelerates number of B2C and C2B accounts acquired.
- Accurate and timely delivery of the Acquisition KPI’s as per the strategy
- End to end execution of M-Pesa propositions to the business acquired via this channel.
- Quality of support and stakeholder alignment.
Core competencies, knowledge, and experience
- Excellent analytical and logical reasoning skills translated from consumer insights.
- Excellent communication skills
- Strong Sales and negotiation skills
- Strong stakeholder management skills
- Ability to anticipate customer, competitor and market dynamics.
- Able to challenge the status quo
Read Also:
Must have technical/professional qualifications:
- 3+ years’ experience sales and distribution industry or functional experience.
- Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
- Strong analytical skills and business acumen.
- Build and maintain relationship with key stakeholders in the value chain.
- Telecommunications experience would be advantageous.
- Project knowledge and experience would be advantageous.
Skills
- Digital Advocacy
- Competitor Awareness and Cross Sell
- Ownership
- Building Rapport
- Resilience
- Building and Proposing solutions
- Empathy
- Objection Handling and Negotiation
- Identifies Customer Needs
- Dynamic Prioritisation and Multi-tasking
- Customer Centricity
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
Senior Analyst-Treasury & Cash Management Vacancy at Vodacom Tanzania
Dar es Salaam
Vodacom Tanzania Plc
Vodacom Tanzania Limited is Tanzania’s leading cellular network company.
Posting Country: Tanzania, United Republic of
Date Posted: 14 Jun 2023
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role purpose:
Senior Analyst-Treasury & Cash Management will be required to perform bank reconciliations to ensure cash book balance and bank balance agrees. He / she will also be required to make follow up of all reconciling items in the statement to ensure timely clearance. He/ she will also be responsible to process payments to vendors and employees.
Key accountabilities
Cash & Bank
- Performing daily bank statement processing and reconciliation for allocated bank accounts.
- Effecting communications between the company and banks.
- Reconciling clearing accounts.
- Reviewing and reconciling suspense accounts and communicating with trade partners to ensure that all collections are deposited in time.
- Attending and resolving queries relating to TCM function.
Read Also:
Treasury
- Develop and improve information systems supporting the treasury function.
- Compile and maintain financial models to be used for the cash flow budgets and quarterly budget reviews
- Implement measures to manage the foreign exchange risk
- Propose, implement and manage treasury policies and procedures
- Manage all foreign currency dealings and excess cash investments
- Monthly reconciliation of the lenders’ loan accounts
- Vendors and employees payments processing
- Timely processing payments to vendors and employees per agreed timeline.
- Providing payments listing to Treasury for cash flow planning and forecasting.
- Reconciling payment bank accounts and sub-accounts.
- Processing reversals of payments returned, maintaining proper register and advising supply chain for rectification
Reporting
- Timely and accurate finalization of period end accounting procedures
- Perform monthly balance sheet reconciliations for accounts allocated.
Professional qualifications & attributes:
- Degree in Finance or Accounting.
- At least 4 years relevant experience (finance, accounting or audit).
- CPA (T) or specific treasury qualification will be advantageous
- Telecoms experience.
- Assertive
- Detail focused
- Confidential
- High integrity
Skills
- Financial Reporting
- Accounting
- Financial Analysis
- Data Analytics and Insights
- Requirements Analysis
- Internal Controls
- Change and Adaptability
- Collaboration
- Process and Performance Analytics
- Finance Operations
- Risk Management
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Read Also:
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
