Relationship Manager; Consumer Liabilities at NMB Bank
Job Location :
Head Office, Hq
Main Responsibilities:
- Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners)
- Driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
Recommended:
- Ensure continuous product improvement and digitization of processes.
- Proactively review with clients to increase wallet share by providing customized cash management solutions on collection, payment, payroll, internet banking, etc. to meet and exceed their business and operational requirements.
- Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure and manuals.
- Work closely with internal stakeholders including Branch Network Sales, Transaction Banking, Treasury, Products and Channels, Business Banking, Card Business, Digital Sales, Marketing, Bancassurance and Operations Teams to ensure the portfolio meets planned revenue and volume projections.
- Monitor and review deposits performance to ensure branch targets are met.
- Support Relationship Officers and branch sales team through coaching and coordination and participate in training of Relationship Officers
- Proactively nurture and leverage sustainable, robust stake holder relationship, coalitions and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities)
- Manage customer expectations through effective queries, complaints and correspondences handling in a timely manner as per service operating standards
- Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget
- Ensure leads generation directly or through branches for all the Personal Banking products.
Read Also:
Knowledge and Skills:
- Advanced excel analytics knowledge of reporting.
- Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
- Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
- Sound knowledge of Retail Banking products and services
- Excellent knowledge of mass market sector dynamics and related laws.
- Sound understanding of other bank’s products, policies, and procedures for cross selling purposes.
- Excellent knowledge of banking operations and financial markets in Tanzania.
- Understanding and interest in financial/banking products and markets.
- Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic level and at the business unit level
- Demonstrated ability to assess financial trends and react to them to expand and manage portfolio
- Ability to drive change in a new environment
- Strong presentation and communication skills, influencing and problem-solving skills
- Good sales and negotiation skills.
Read Also:
Qualifications and Experience:
- Advanced diploma/Degree in business related studies
- 5 years’ experience in banking operations, out of which 3 should be in relationship management and or sales role
- Candidates with strong acquisition or good networking background are preferred
- Experience of working with NGOs or financial inclusion projects or business development fields
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Only shortlisted candidates will be contacted.
Job closing date : 29-Jun-2023
Senior Product Specialist at NMB Bank
Job Location :
Head Office, Hq
Main Responsibilities:
Products configuration and changes in the Core Banking Systems
- Lead the implementation of products from concept to delivery by working closely with the business teams. Interact with external resources/software vendors to identify and resolve issues/problems and gaps.
- Gather product requirements related to Core Banking Systems from business units and translate them into technical requirements and solutions and/or write supporting requirement specification document.
- Partner internally with business stakeholders to understand technical trade-offs and architecture to drive product roadmap, positioning, requirements, and feature delivery.
- Provide product knowledge and mentoring to analysts and specialists.
- Business analysis and requirement documentation of complex product management projects for building of new products or enhancement / extension of current products.
- Ensure product readiness by all stakeholders is conducted before products are implemented in live environment.
- Oversee any new designs and deployments of all the products related changes in the Core Banking Systems.
- Ensure there is a clear end to end understanding of systems expectation and behavior.
- Define clear UAT test cases and scenarios and ensure a UAT is conducted and sign off is done for any changes on CBS systems (product/system setups, back-end fixes/patches, new releases).
- Manage products throughout life cycle in the Core Banking Systems. Analyze and simulate operational changes requested and ensure clear user acceptance tests are being signed off.
- Lead the periodic review and correction of different Core Banking Systems (CBS) products and services and ensure monitoring and continuously enhancements of the existing products in the system are handled with high technical expertise and reduce possibilities of income leakages.
- Ensure there is clear process and procedure to govern changes requested by business before implementation.
- Keeping track of all changes in existing products portfolio for audit purposes. Ensure all key issues of the system are being resolved/managed regularly.
- Work together with the various users of Core Banking Platforms, to
provide support, system updates, testing, documentation, end-user
training, etc.
Innovate and propose new ideas on products offering using Core Banking Systems (CBS) technologies
- Explore systems capabilities which are not utilized and advise the business of the products and services which can be offered to customers.
- Link between business updates to application development to ensure technology solutions support business requirements.
- Lead the development of workflow improvements (i.e., the implementation of automated solutions to replace manually performed functions) throughout the various departments making use of the core banking applications.
- Identify systems gaps and develop suitable plans to close the gaps.
- Follow industry trends through exploring complementary and competitive products, meeting with partners, attending conferences, and investigating new technologies.
- Lead the products training efforts for all touchpoints to the business users, inclusive of documentation, publications, e-training tools.
Knowledge and Skills:
- Demonstrate ability to communicate complex issues and concepts in a simple manner.
- Excellent verbal communication, writing and interpersonal skills.
- Product knowledge and ability to interpret in Core Banking Systems.
- Knowledge of Core Banking Systems and different platforms of banking products.
- Strong understanding of banking industry trends.
- Ability to work on multiple projects, balancing competing priorities.
- Demonstrate ability to work effectively in a dynamic, collaborative, and fast-paced environment.
- Ability to work independently and under pressure with changing priorities.
- Committed attention to detail and accuracy
- Demonstrated advanced analytic and diagnostic skills.
- Demonstrate leadership skills and the ability to lead teams and motivate team members, as needed.
- Excellent in working with teams and with colleagues on a one-to-one basis.
- Understand and navigate organization; Ability to work collaboratively across organizational boundaries.
- Strong problem-solving skills.
Qualifications and Experience:
- Graduate /Post-graduate in Computer Science/Computer Engineering/ Mathematics/ Information Technology or any other related field
- 8 years experience working in product analysis & system set up environment.
- Strong leadership, managerial, and interpersonal skills.
- Strong experience in the banking related environment and use of Core Banking Systems.
- Demonstrated experience working in a deadline-oriented environment managing multiple projects simultaneously.
- Demonstrated experience and ability to work effectively in a dynamic, collaborative and fast-paced environment.
- Experience on SQL querying and database developments.
- Financial service experience in product management or related areas
including relationship management, IT development, and project
management.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Only shortlisted candidates will be contacted.
Job closing date : 29-Jun-2023
Relationship Manager; Mass Affluent at NMB Bank
Main Responsibilities:
- Grow the Affluent and Mass Affluent customer proposition through a focused market segment approach by creating effective relationships that maximize revenues and Asset growth.
- Establish relationships with key corporations to offer them financial solutions.
- Support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business.
- Grow Affluent and Mass Affluent portfolio through Scheme & Non-Scheme Lending
- Fully exploit the existing customer relationships to create new profitable business opportunities.
- Develop and manage strategic alliances and other third party introductory new business services.
- Source potential organizations and recommend their inclusion in the approved company list
- Advise the Business on companies which exhibit high risk policies and practices
- Understand market trends and forecast needs for products and services and deliver on time.
- Work closely with other functions to generate sales leads.
- Work closely with Wholesale Banking/Business Banking Relationship Managers in building relationships with companies
- Generate referrals and Market Intelligence from Wholesale Banking/Business Banking
- Support Client Acquisitions and relationships to achieve Retail objectives for Products (Liability & Asset sales) and Digital channel enrolment.
- Support the campaign concept and analyze campaign findings against proposals.
- Work with Product Managers in the development and execution of initiatives for the acquisition, retention, and growth of target customer base for liabilities & Assets.
Knowledge and Skills:
- Thorough knowledge of bank products, operations, regulations, and specific markets for Private banking clients
- In-depth knowledge of products, services, and delivery channels available to various companies
- Strong analytical, problem-solving skills, decision making and financial management skills.
- Ability to identify need for change and to drive the desired changes; Adaptable and flexible in anticipating and realizing marketing opportunities.
- Excellent interpersonal and networking skills, internally and externally.
- Excellent writing and presentation skills.
- Ability to develop and implement MIS
Qualifications and Experience:
- At least 3 years’ minimum experience in handling private scheme recruitment in financial services.
- University Graduate/Advanced diploma in business related studies
- Experience in Sales or Relationship management.
- Experience in project management is desirable.
- Experience in business credit and trade services is essential.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Only shortlisted candidates will be contacted.
Job closing date : 29-Jun-2023
