Our story started with four aircraft. Today we’re a 12 business strong airline group with a global reach delivering excellence for our different customers around the world.
We’re breaking industry records. We’re innovating. We’ve built a world
where everything is possible. And from our home of Qatar, we’re bringing
a culture that’s close to our hearts to the rest of the world. Nafasi
za kazi qatar airways
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POSITION:Senior Airport Services Agent – Dar Es Salaam
Closing Date: 12-01-2022
About the role
We are recruiting for an Senior Airport Services Agent based in Dar Es Salaam, Tanzania.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Your specific responsibilities include:
• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective
areas such as hotel desk, visa counter, transfer desk, premium lounges
and boarding fates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Performs other related duties, as assigned, for the purposes of
ensuring the efficient and effective function of the work unit.
Read Also:
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The successful candidate will have:
• Trade or Vocational qualification
• Minimum 3 years of job-related experience required with at least 1
year of relevant experience in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job
• Able to manage mishandled baggage services, including service recovery situations with customers.
• Ideally completed courses in Passenger Handling and Customer Services
• High level of computer literacy
• Excellent customer focus and service delivery.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence
across 12 different businesses coming together as one. We’ve grown fast,
broken records and set trends that others follow. We don’t slow down by
the fear of failure. Instead, we dare to achieve what’s never been done
before.
So whether you’re creating a unique experience for our customers or
innovating behind the scenes, every person contributes to our proud
story. A story of spectacular growth and determination. Now is the time
to bring your best ideas and passion to a place where your ambition will
know no boundaries, and be part of a truly global community.
Read Also:
How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.
CLICK HERE TO APPLY
POSITION:Customer Experience Airport Services Duty Officer – Dar Es Salaam
About the role
We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania.
In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working
with all departments including Customer Relations to provide resolutions
for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers,
Fueling, Maintenance, Cargo, and Crew to expedite departure
Read Also:
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil
Aviation Safety and Security Procedures in accordance with ICAO and
IATA.
• Overall knowledge of airport functions within passenger and baggage
handling, weight and balance and dangerous goods regulations.
• Excellent customer focus and service delivery.
• Right to live and work in the United States.
Read Also:
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence
across 12 different businesses coming together as one. We’ve grown fast,
broken records and set trends that others follow. We don’t slow down by
the fear of failure. Instead, we dare to achieve what’s never been done
before.
So whether you’re creating a unique experience for our customers or
innovating behind the scenes, every person contributes to our proud
story. A story of spectacular growth and determination. Now is the time
to bring your best ideas and passion to a place where your ambition will
know no boundaries, and be part of a truly global community.
How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.
