The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, world class regulatory authority responsible for licensing, tariff regulation and quality of service regulation of the electricity, water, petroleum and Natural gas sectors. EWURA has the following vacancies for which suitably qualified Tanzanian are invited to apply.
Recommended:
Post Title:Customer Care cum Office Management Assistant (COMA)
Duty Station: llala (Dares Salaam), Kibaha (Coast Region), Iringa, Babati (Manyara) and Shinyanga.
Reporting to: Advocacy Officer
Contract Type: One-year renewable upon satisfactory performance
Total No. of Posts available: 5
Job Purpose:
COMA will be responsible for general office management, handling all consumer related issues (e.g. complaints, enquiries) as well as coordinating activities of RCC.
Duties and Responsibilities:
- Raising awareness on consumer rights and obligations as well as promoting activities of the Council and the regulated industry as a whole;
- guiding and assisting consumers of EWURA regulated goods and services in lodging complaints and channeling the same to appropriate authorities for settlement;
- following up on complaints lodged/chan- neled to see to it that remedial action is promptly taken;
- receiving, responding to or referring any enquiries or complaints from consumers of EWURA regulated goods and services;
- facilitating the proper functioning of RCCs;
- accounting for funds disbursed for the Council’s activities;
- preparing and submitting weekly, monthly, quarterly and annual progress report for activities performed; and
- taking good care of Council’s tangible and intangible assets.
Academic Qualification and Experience
The aspirant for the post must have the following qualifications and experience:
- possession of at least a Degree or equivalent in Business Administration, Public Administration, Community Development, Sociology, Mass Communication, Law or Education from a recognized institution;
- possession of at least one year working experience with a demonstrable knowledge in customer care, office management or front office operations;
- computer literacy in particular window operation systems;
- excellent written and verbal communication skills in both Kiswahili and English;
- ability to articulate the vision of the Council to different audiences and;
- working experience in the energy and water sectors will be an added advantage;
Personal Attributes:
In addition to the above skills and qualifications the applicants are required to have the following attributes:
- ability to work independently with minimum supervision;
- creative and spontaneous in serving customers;
- smart, outgoing personality but very professional;
- Excellent interpersonal and communication skills including computer literacy and fluency both in English and Kiswahili.
General Conditions:
- Applicants must attach an up-to-date current Curriculum Vitae (CV) with reliable contact address, email and telephone numbers.
- Applicants should apply on the strengths of the information given in this advertisement.
- Applicants must attach the following:
- Certified copies of Degree or Advanced Diploma certificates.
- Certified copies of Form IV and Form VI National Examination Certificates.
- Certified Professional Certifications from respective professional bodies
- Certified birth certificates.
- One recent passport size photograph.
- Form IV and form VI results slips are strictly not accepted.
- Applicants should indicate two reputable referees with their reliable contacts.
- Certificates from foreign examination bodies for ordinary and advanced level education should be verified by the National Examination Council of Tanzania (NECTA).
- Certificates from foreign Universities should be verified by Tanzania Commission for Universities (TCU).
- Applicants are required to disclose relevant information in their applications. Giving false or incomplete information will lead to disqualification at any time during the recruitment process or after appointment.
- Only short-listed applicants will be contacted.
How to Apply:
Interested applicants must submit a duly signed application letter, Curriculum Vitae (CV) and certified certificates to the following address:
The Executive Secretary,
EWURA Consumer Consultative Council (EWURA CCC),
Utumishi Building – Nearby TAMISEMI Office off Kivukoni Road,
P.O. Box 31959,
DAR ES SALAAM
Telephone: +255 22 2128825
Closing Date and Time: Friday 25th June, 2021 at 1500 hours
Recommended:
THE OFFICE OF THE DIRECTOR GENERAL
Post Title: Zonal Manager -1 post
Duty Station: Dodoma
Reports to: Director General
Zonal Manager will be responsible for ensuring efficient and effective provision of regulatory and administrative functions in the respective zone.
Duties and Responsibilities:
- To ensure that customer complaints are handled properly.
- To provide support in ensuring timely and effective provision of financial and administrative services to the zonal office.
- To provide support in overseeing prudent management of the Authority’s resources at zonal offices, including to keep records on their utilization.
- To monitor compliance inspections to regulated suppliers as may be directed by Divisional Directors.
- Conduct pre-licence inspections and monitor compliance to license terms and conditions as may be directed by Divisional Directors.
- Provide support to the awareness and public education activities in the zone.
- Act as spokesman of the zonal office under the direction of his/her superiors.
- To undertake any other duties as assigned by his/her superiors.
Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience:
- University Degree in Law, Business Administration, General Management, Economics or Engineering.
- Possession of Master degree or Post graduate qualifications in any of the above mentioned fields.
- Knowledge and Competence in Information and Communications Technology (ICT) application.
- Knowledge and familiarity in Regulated Sectors will be an added advantage
- Possession of at least seven (7) years working experience in relevant fields, three (3) of which should be in senior position.
Personal Attributes
In addition to the above skills and qualifications, applicants for the above positions are required to have the following attributes:
- A very high level of integrity, honesty and sense of responsibility;
- Ability to work under pressure and produce expected results;
- Ability to work in a dynamic team;
- Ability to self-manage, achieve results and meet deadlines; and
- Willingness to work beyond the call of duty.
Tenure and Remuneration
- A competitive salary will be offered to the right candidates for the posts.
- EWURA is an equal opportunity employer.
- Staff will be employed on permanent and pensionable terms.
Post Title: Natural Gas Transmission Manager -1 post
Duty Station: Dodoma
Reports to: Director of Natural Gas
Gas Transmission Manager will be responsible for monitoring the quality and standards of Natural Gas transmission processes.
Duties and Responsibilities:
- To provide support in overseeing effective and efficient application of provisions of the Petroleum Act, 2015 by ensuring technical, environmental and safety aspects of the natural gas sector are in conformity with provision of the Act and good industry practices.
- To provide support in ensuring optimal provision of technical, environmental and safety inputs to regulating and controlling the distribution and sale of natural gas.
- To liaise with Tanzania Bureau of Standards and other such institutions to establish or monitor standards of natural gas.
- To provide support in reviewing, issuing, renewing and revoking licenses for natural gas processing and transmission services in accordance with the Act and accepted standards.
- To review technical viability of new natural gas development projects in accordance with the Act.
- To monitor availability, quantity and standards of services provided by natural gas exploiter, distributors and sellers, perform verification tests to determine natural gas quality.
- To provide support in reviewing, for updating, and advise on the entire natural gas licensing process, including fixing and applying for application and licence fees, reviewing terms and conditions of licenses and tariffs, reviewing and advising on tariffs and prices of natural gas processing and transmission services, advising on rules for terms and conditions of licenses for supply of natural gas to consumers.
- To provide support in implementation of regular inspections, audits and investigations pertaining to the natural gas sector and enforce published regulations, code of conduct and rules.
- To undertake any other duties as assigned by the supervisor.
Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience.
- Bachelor’s degree Engineering (Petroleum, Gas, Mechanical, Chemical and Process) or Geo – Science (Geology or Geo-Physics).
- Possession of Master’s degree qualification in relevant field or others such as Business Administration.
- Must be registered by the Engineers Registration Board as a Professional Engineer or appropriate Professional Bodies.
- Knowledge and Competence in Information and Communications Technology (ICT) application
- Possession of at least seven (7) years’ work experience in relevant fields.
Personal Attributes
In addition to the above skills and qualifications, applicants for the above positions are required to have the following attributes:
- A very high level of integrity, honesty and sense of responsibility;
- Ability to work under pressure and produce expected results;
- Ability to work in a dynamic team;
- Ability to self-manage, achieve results and meet deadlines; and
- Willingness to work beyond the call of duty.
Tenure and Remuneration
- A competitive salary will be offered to the right candidates for the posts.
- EWURA is an equal opportunity employer.
- Staff will be employed on permanent and pensionable terms.
Mode of Application
Application letter with Curriculum Vitae (CV) including e-mail address or daytime contact telephone number, together with photocopies of certified certificates, one passport size photo and names and contacts of three referees should be addressed to reach the under-mentioned by 23rd June, 2021.
Only short-listed candidate meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage.
Application letter should be addressed to:
The deadline for submitting the application is 23 June 2021.The Director General,
Energy and Water Utilities Regulatory Authority (EWURA),
EWURA House, Plot No 3, Block AD, Medeli West,
P 0 Box 2857,
DODOMA
