Job Title: Customer Success Manager
Dar es Salaam, Tanzania
Full-time
Department: Customer Success Management
Company Description
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At
Infobip we dream big. We value creativity, persistence and innovation,
passionately believing that it is through teamwork that we can all reach
greater heights. Since 2006, we have been innovating at the edge of
technological possibilities and are now shaping global communications of
the future. Through 60+ offices on six continents, Infobip’s platform
is used by almost 70% of the population, making it the largest network
of its kind and the only full-stack cloud communication platform (cPaaS)
globally. Join us on our mission to create life-changing interactions
between humans and online services with new and unseen solutions.
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Job Description
Why is this role important at Infobip?
In
less than 10 years, we have rapidly grown from three brave founders
into international IT company. To achieve our mission of reaching every
mobile user on the planet, it is essential to continue nurturing great
relationships with our clients. As a Customer Success Manager, you will
directly impact how our business moves and succeeds by helping existing
clients grow their businesses.
You know you are doing a good job when:
- You are in contact with all the key players in your assigned market and have great relationships with them.
- You understand your client’s business, knowing exactly which of our products can help them evolve their business.
- You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
- Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
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Qualifications
More about you:
- 2-3 years of experience in B2B Enterprise Key Account Management or Client Relations, preferably in telecommunications or IT industry.
- 1-2 years of B2B Enterprise Sales Experience.
- Experience in Dealing & Presenting to C-Level.
- Understand Customer Journey.
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
- Written and verbal fluency in English is mandatory.
- Exceptional professional communication skills.
- Excellent command of MS Office suite, especially MS Excel.
- Strong analytical and organisational skills, with a systematic approach to problems.
- Strong Administration Skills.
- Strong Networking & Relationship building Skills.
When you become part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
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Learn as you grow – Starting with a fantastic onboarding
program, to internal education, education resources, e-learning to
external educations, we invest heavily in employee learning and
development.Connect globally – Work with people from all over the world. We put the “global” in globalisation.
Pay & Perks – Competitive salary, health benefits, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
