Senior Cargo Agent
JOB DESCRIPTION
We are pleased to announce an incredibly exciting opportunity to join our Cargo Operations team in Dar es Salaam as Senior Cargo Agent.
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In this role, you will provide Cargo Operations and Customer Service functions including interaction with Customers and GHA for both import and export Cargo. You will secure proper operational and customer service support to enable the station to meet the Cargo Target. You will also ensure full compliance at all times with all Safety and Security Regulations and Procedures as per Host State and Company Requirements and to identify needs and improve Cargo Service and operational performance for stations.
Specific accountabilities include
- Supporting the immediate supervisor in developing operational plan and providing quality customer service whilst surpassing revenue targets.
- Liaising with Local Ground Handling Agents and with the Head Office Cargo Department to ensure and enhance a high-quality service provided by QR both import and export.
- Overseeing the GHA routines in order to pursue smooth running of operational activities.
- Supporting import Customers for clearance of their Cargo.
- Liaising with HQ Doha and/or origin stations for necessary support.
- Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export and Import. Maintaining a close coordination between QR Space Control and Customers.
NEW JOB OPPORTUNITIES (2,816+ POSTS)
Qualifications
To be effective in this role, you will need
- Trade or Vocational Qualification
- 3 (three) years of job-related experience.
- Direct airline cargo experience would be well regarded.
- You will need a sound understanding of IATA/TACT regulations, basic rating, DGR and Warehouse handling.
- You will need to be fluent (written and spoken) in English to perform this role
Airport Services Manager
We are pleased to announce an incredibly exciting opportunity to lead our Ground Service team in Dar Es Salaam, Tanzania as Airport Service Manager.
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As Airport Service Manager based in Dar Es Salaam, you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements.
Essential to this role is ensuring that customers are provided with the Qatar Airways five star service promise, creating a competitive advantage for Qatar Airways in all ground products and services.
You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the five star on the Ground service promise.
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Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.
Qualifications
To join our 5 star team in this role you will need a Bachelor’s degree with at least 4 years’ experience relevant experience OR a diploma with at least five years relevant experience.
You will have strong operations experience within an airline, customer service environment or GHA operations environment including supervisory/management roles.
NEW JOB OPPORTUNITIES (2,816+ POSTS)
Extensive overall knowledge of all areas of airport operations is required.
Fluency in English (written and spoken) is essential for this role.
You must also have the right to live and work in Tanzania to be considered for this role.
