Home JOBS Employment Vacancies at VODACOM Tanzania

Employment Vacancies at VODACOM Tanzania

Tags

 

Position: HOD: Enterprise Sales
Posting Country: Tanzania, United Republic of 
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. 
Description
Role Purpose & Key Accountabilities
Role Purpose
•To drive revenue growth in large enterprise and public sector segments
•To be the though leader of enterprise segment driving change and defining best or’ideal’ practice models, methodologies, governance and guidance to direct sales channels
•To build and drive sales transformation programmes for the sales environment across all direct sales channels to deliver measurable improvements in efficiency, productivity and value of the segment across Vodacom
•Provide governance, oversight and guidance on the successful delivery of wider sales programmes into the large enterprise segment including Vodafone/Vodacom formalised and approved programmes 


Key Accountabilities
•Impact on the business/drive segment performance
•Raises performance standards within the large enterprise channel, driving revenue, Total Contract Value (TCV), efficiency & productivity improvements
•Proposes methodologies, systems and practices to ensure highest standards across the segment and adoption of programmes
•Runs change programmes, recommends business tactics to drive implementation and is accountable to monitor outcomes
•Delivers against annual targets on Revenue and TCV while keeping operational expenses of team to budgeted levels.
•Set targets for sales teams and individuals to ensure delivering of budgeted numbers and improving the share of customer wallet
•Ensure product portfolio, sales promotions and sales communications are relevant for sales team, Customers, supplier and third parties
•Personal involvement to win and retain large / complex accounts and develop / maintain strategic customer relationships
•Ensures Net Promoter Scores (NPS) for accounts are met / exceeded
•Responsible for managing relationships, networking and influencing across all Vodacom divisions to Executive level/third parties through day-to-day contact in order to deliver programmes on time and to budget/forecast

Competence, Qualifications & Experience
Leadership and teamwork
•Has a clear documented vision and strategy to evolve the direct sales channel including an annual sales plan
•Makes recommendations to Director on decisions that affect the operational effectiveness of the direct sales channels
•Ensures Sales Teams are motivated and that accounts and opportunities are allocated to maximize revenue growth
•Ensures diversity and attrition targets within sales teams are met
•Helps create new revenue streams from new products, via partnerships and by selling through accounts
Knowledge and experience
•Provide and direct mobile communications 'thought leadership', to the industry sector and internally within Vodacom
•Ensure appropriate training is provided to and completed by all team members and that these skills are applied in daily operations
•Guarantees team’s compliance with Sales methods & tools (i.e. SFDC quality) to ensure alignment with other teams and functions
•Outstanding communicator able to motivate team, build beneficial customer relationships and able to convince internal stakeholders

Technical / Professional Expertise
•University Degree
•3 yrs+ experience leading sales teams of at least 20 FTE
•Proven Sales Success; min 5 yrs
•Experience with managing budgets of 100ME
•Proficiency in English and at least two other languages
•Good communication skills and sales track record
•Can-do attitude and strong execution skills
•Experience working in multinational matrix organisations
•Ability to think strategically and drive sales transformation programmes
•Deep work experience in Telecommunications / IT Industry
•MBA desirable

Skills
  • Selling Business Outcomes
  • Digital Selling
  • Application of Vodafone Business Sales Core Processes
  • Commercial Acumen in the B2B Environment
  • Customer Centricity
  • Application of Vodafone Business Sales Tools
  • B2B Product Knowledge and Proposition Delivery
 
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.  
 
 
Position: M-PESA: System Administrator
Posting Country: Tanzania, United Republic of 
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. 
Description
Role purpose:
The administrator will responsible for general maintenance of the M-Pesa ecosystem. This will include end to end incident management from initial troubleshooting to root cause analysis to problem management. Implementation of security policies, patch management and user access management as per the Vodacom policies. This role responsible for designing and building modules and solutions based on the needs of business and IT. 


Key accountabilities and decision ownership
•System Management (Core System + M-pesa Eco System)
•System Monitoring
•Sydtrm Security
•Business Continuity Management
•System Operations & End User Support
•Self-Development

Core competencies, knowledge and experience
•Operating system Unix (Solaris), Linux and Windows
•Excellent communication skills
•Relational Database Management Systems (Oracle, SQL Plus, MYSQL)
•Web Services & SSL/TLS Communication
•Experience in coding i.e. Java, Javascript or PHP 



Must have technical/professional qualifications:
•Bachelor degree in Computer Science or its equivalent.
•Strong technical, analytic skills.
•Build and maintain relationship with key stakeholders.
•Mobile Money experience would be advantageous.
•Knowledge of ITIL would be advantageous.

Skills
  • Maintain and Repair
  • Monitor and Diagnose
  • Implementation and Integration
  • NFV/SDN
  • Agile
  • Incident Response
  • Automation and Robotics
  • Cloud
 
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.  
 

Position: CVM Specialist
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us. 
 
 
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. 
ob Description
Role purpose:
CVM platform management End to End, the platform has the following components
IBM MCCM platform (Interact, UNICA, MQ, EMM, CVM DB)
Engage with Project Office on CVM related projects to ensure scope is clear, analyse and propose solutions that are technically viable, and deliver projects within the agreed timelines 



Key accountabilities and decision ownership
Systems Administration.
•Administration of CVM components from Campaign perspective.( Interact, UNICA, MQ, EMM, CVM DB)
•Management of all suppliers managing different component of CVM
•Service Levels Management and reporting

Systems Monitoring
•Monitor systems processes, performance and capacity.
•Ensure Continuous Service with high availability and minimum disruption
•Ensure CVM ecosystem is complying with Security requirements
•Manage Systems Configuration by accounting for all system components

Systems Backup
•Maintain a schedule for regular recovery of CVM platform.
•Perform Data recovery test runs to minimize possibility of failures during data recovery.

Self-Development
•Training & self-development.
•Keep up with new technologies
Core competencies, knowledge and experience
•Excellent analytical skills in Relational Database Management Systems
•GSM Knowledge
•Data warehouse knowledge/skills
•Customer value management/Loyalty platform knowledge
•Excellent communication skills
•Strong stakeholder management skills



Must have technical/professional qualifications:
•3+ years’ experience in the ICT industry
•Bachelor degree in Electronics Science/Computer science/Computer Engineering or Equivalent.
•Strong analytical skills and business acumen.
•Build and maintain relationship with key stakeholders i.e. business teams, technology teams, suppliers etc.
•Telecommunications experience would be advantageous.
•Project knowledge and experience would be advantageous.

Skills
  • Network Access Technology
  • Research
  • Partner and Vendor Management
  • Strategy and Vision
  • Technical Communication
  • Architecture and Design

 
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.  
 
Position: Enterprise Support Executive
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. 
Job Description
Role Purpose and Key Responsibilities
Role Purpose
• To ensure all daily after sales post-paid services are met.
• To ensure all services are done within agreed SLA.

Job Responsibility
Key accountabilities:
• Attending all issues escalated to EBU support help desk within the agreed SLA
• Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
• Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
• To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
• To support Mpesa Billers desk when required

Core competencies, knowledge and experience
• Strong analytical skills
• 2+ years’ experience industry or functional experience.
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills
• Excellent communication skills
• Telecommunications experience would be advantageous.
Technical/professional qualifications:
• Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills
  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication
 
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.  
 
Position: Senior Legal Specialist
Posting Country: Tanzania, United Republic of 
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us. 
 
 
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. 
Description
Purpose & Key Responsibilities
Role purpose:
•Management Report Generation and Delivery,
•Business Analysis for Report Requirements
•Data Warehouse, Mediation and Sales Supporting Systems Administration and Management
•Information Systems Technology Programme Planning and Organization including Strategy
•Staff Management



 Key accountabilities and decision ownership
•Provide Daily/monthly/Adhoc management reports, New product reporting implementation and completeness checks, and ensure data management, accuracy and integrity of data warehouse
•Manage changes for Business rules and parameters affecting Data Warehouse, Mediation and Sales Supporting Systems, ensure end-to-end testing, ensure system documentation and drawing up feasible architecture design to fit the product into existing structure and manage communication to suppliers and manage delivery.
•Contribute to Information Systems Strategy and Roadmap, Technical Architecture planning and advise technology direction
•Daily monitoring and administration of the Data Warehouse team member
•Training and Self Development and Keep up to date with new technologies

Qualifications, Competences & Experience
Core competencies, knowledge and experience
•Excellent data mining/analytics and logical reasoning skills
•Excellent communication skills
•Office Application Knowledge especially EXCEL,
•Presentation and Documentation
•Programing and SQL Knowledge
•System Maintenance and Management Skills
•Billing System Administration 
Role Purpose
Senior Legal Specialist responsible to manage and provide corporate legal services as in-house counsel in the Legal team and endeavour to provide effective link between the team and internal and external stakeholders in all legal matters. 


Job Responsibility
Key accountabilities;
• Working in collaboration with all levels of management to guarantee availability of valid and appropriate contracts for all areas of business.
• Negotiate, draft and review all contracts and other legal documents in the Division in line with Company Delegation of Authority
• Timely provision of legal advice and support to the Company pertaining to various business issues as and when needed.
• Overseeing execution of contracts in line with legal and regulatory policies and procedures.
• Representing the company in courts and other dispute resolution mechanisms.
• Managing all disputes and litigation involving the Company and ensure availability of records and relevant reports.
• Ensuring legal policies and procedure are in place and updated to confirm with company legal requirement.
• Carrying out any other duty as may be assigned by the Company
• Managing consumer complaints and provide feedback to the Tanzania Regulatory Authority (TCRA) and the Bank of Tanzania (BOT)
• To provide appropriate link management between the Legal Division and the internal and external stakeholders

Core competencies, knowledge and working experience
• Very good knowledge of legal concepts, techniques and principles
• Experience in handling complex corporate and commercial transactions and or projects
• High level of computer literacy exceptionally conversant with Word
• Excellent interpersonal skills and customer and business oriented approach
• Strong communication skills, fluency in English and Kiswahili and ability to interact with other team members
• Outstanding ability to apply knowledge of Law and advise Management accordingly.
• Effective Contract Management Skills
• At least three years’ experience in telecommunication industry or any FMCG or busy corporate legal service-providing law firm


Technical/professional qualifications:
• A holder of Bachelor of Laws from a recognized university,
• A Registered Advocate of the High Court of Tanzania and Courts sub-ordinate thereto for not less than 5 years’ experience.

Skills
  • Legal Negotiation
  • Governance
  • Legal Innovation
  • Legal and Regulatory Knowhow
  • Drafting
  • Advice and Solutions
  • Risk and Compliance
 
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.  

Next Post
Previous Post

JIUNGE NA TELEGRAM CHANNEL YETU HAPA

JIUNGE NA TELEGRAM CHANNEL YETU HAPA