Customer Service Executive Tanzania
Greenlight Planet
Job description
The
Customer Service Executive will work closely with the Operations and
Sales teams to serve existing and potential customers by providing
product and service information while resolving product issues
effectively.
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Key Responsibilities- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating leads for the sales team by screening callers and identifying potential sales opportunities;
- Supporting the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
Must-haves
- Good communication skills with fluency in both written and spoken English
- Local language preferences - Swahili
- Strong interpersonal skills
- Maximum 2 years experience in a similar role
- Basic Microsoft- Excel skills
- Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
Role overview
FUNCTION
Sales & Customer Service
INDUSTRY
Energy & Utilities
YEARS OF EXPERIENCE
0-2 years
LOCATION
Arusha
MUST-HAVE SKILLS
- Customer Service
- Communication
- Microsoft Excel
- Customer Centric Solutions
About Greenlight Planet
Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.
Apply by 25th September 2020.
Social Media Executive-Tanzania
Greenlight Planet Inc
Job description
The Call Centre Agent, Social Media will work closely with sales and marketing department in eveloping and implementing our social media strategy in order to increase our social media presence and improve our marketing and sales efforts.
ob title: Social Media Executive
Reporting to: Social Media Manager
Key responsibilities & deliverables;
Responsibilities:
· Responding to customers regarding their Social Media messages to improve their experience with Sun King products and services;
· Resolving customers’ product issues;
· Following up on incoming leads and working on converting them to sales;
· Adapting the brand voice and communicating with social media followers and customers through channels including Facebook, Twitter, and Instagram
· Providing excellent customer service with great attention to detail in both written and audio responses;
· Offering advice and product knowledge to an engaged customer base;
· Following up with customers through email and phone as needed;
. Brainstorm campaigns
. Prepare reports based on analytic findings.
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Desired Characteristics:
· Must work well under minimal supervision and be able to juggle many tasks simultaneously with an excellent sense of prioritization;
· Excellent interpersonal skills;
· Good communication skills with fluency in both written and spoken English
· Excellent grasp over Microsoft Office Applications including database management experience;
· Clear thinking/problem-solving ability;
· Should be flexible, willing to stretch and achieve over and above base expectations;
· Strong phone and verbal communication skills along with active listening
Read Also: NEW JOB OPPORTUNITIES (1,816+ POSTS)
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
Role overview
FUNCTION
Sales & Customer Service
INDUSTRY
Energy & Utilities
YEARS OF EXPERIENCE
0-2 years
LOCATION
Arusha
MUST-HAVE SKILLS
- Customer Service
- Communication
- Microsoft Excel
- Customer Centric Solutions
About Greenlight Planet
Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.
Apply by 25th September 2020.
Tele Sales Call Centre Agent -Tanzania
Greenlight Planet Inc
Job description
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Job title: Telesales Call centre agent.
Reporting to: Customer service manager
Key responsibilities & deliverables;
Responsibilities:
- Contacting potential or existing customers to inform them about a product or service using scripts.
- Answering questions about products or the company\Asking questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process Product quantity in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Desired Characteristics:
- Proven experience as telesales representative or other sales/customer service role.
- Maximum two years experience in a similar role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent knowledge of English.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Ability to remain calm under pressure.
- Professional tone.
- Degree a plus.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
Role overview
FUNCTION
Sales & Customer Service
INDUSTRY
Energy & Utilities
YEARS OF EXPERIENCE
0-2 years
LOCATION
Arusha
MUST-HAVE SKILLS
- Customer Service
- Communication
- Microsoft Excel
- Customer Centric Solutions
About Greenlight Planet
Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.
Apply by 25th September 2020.
Debt Collection Executive -Tanzania
Greenlight Planet Inc
Greenlight Planet Inc
Position: Debt collection Executive
Job Location: Arusha, Tanzania
Reporting to: Customer service ManagerThe Role:
We are seeking a dedicated Collection Agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.
Read Also:
NEW JOB OPPORTUNITIES (1,816+ POSTS)
Key Responsibilities:
- Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts.
- Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
- Overcome stalls and objections & suggest money sources for debt payment.
- Utilize payment options (credit cards, direct checks) and secure this information so that
- administrative services can process.
- Greenlight Planet Job Description- Customer Service Executive
- Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions,
- negotiate payment arrangements over a longer span of time than normal, take accounts out
- of treatment (close accounts) within certain guidelines.
- May advise management regarding collection strategy effectiveness for various portfolios.
- May help resolve higher level disputes.
- Take escalated calls from level I and II collectors.
- Performs other duties as assigned.
- Updating the account details of customers and resolving pending customer issues.
Must Haves:
- Previous experience in debt collections, or a related role is preferred
- Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
- Computer literate a MUST
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
- Employee has contact with individuals within their department and extensive external contact with consumers
- Any degree
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
Role overview
FUNCTION
Sales & Customer Service
INDUSTRY
Energy & Utilities
YEARS OF EXPERIENCE
0-2 years
LOCATION
Arusha
MUST-HAVE SKILLS
- Customer Service
- Communication
- Microsoft Excel
- Customer Centric Solutions
About Greenlight Planet
Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.
Apply by 25th September 2020.
