ESTABLISHMENT OF CALL CENTER / AN INTERACTIVE VOICE RESPONSE SYSTEM (IVR) SYSTEM REQUEST FOR PROPOSALS WISH 2 ACTION
Job Description
Project Period: 2020- 2021Job Description
Funding Agency: DFID
Implementing Institution: UMATI
TERMS OF REFERENCE
OVERALL OBJECTIVE
The overall objective of the assignment is to Establish a 24 HR Interactive Voice Response (IVR) / Call Center system, a person intervention approach that targets communicating, addressing behavior change and increase access to Sexual Reproductive Health and Rights (SRHR) agenda.
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THE CONSULTANCY
The consultant will work in close collaboration with UMATI Team; Executive Director, Head of Programs, Communications Manager, Project Coordinator AND Monitoring and Evaluation Manager to source, install and provide technical support in the overall management of the IVR system and implement targeted SBCC demand creation activities within selected priority regions to increase uptake of the Call Center services.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)The Consultant firm will be required to;
1. Design and develop a communication strategy and IVR messages that will be used across different media channels
2. Identify, source and install an IVR that will have on demand SRH/FP information available to targeted callers by connecting to high-tech technology that would make audio response possible.
The IVR system should provide the following;
- On demand information on callers’ application status
- All necessary operating, audiotext, voice prompts, communication, database management and interface software for voice and data
- Applications software
4. Promotion of the IVR platform to the targeted key SRH/FP audiences
5. Quality monitoring of the IVR system and documentation
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NEW JOB OPPORTUNITIES (1,316+ POSTS)REQUIREMENTS
UMATI is looking for a consultant with the following set of skills, knowledge and experience:
The consultant will be required to have the following:
- A good understanding of the local socio-economic context, particularly of issues relating to health care systems of Tanzania.
- Experience in working with organization working on SRHR / FP
- Capacity to conduct designing, scripting and recording of health related IVR messages
- Experience in developing and implementing community friendly social behavior change demand generation activities
- A year’s minimum experience in supporting the establishment and management of an Interactive Voice Response / Call Center system tailored for health communication
- Record of personnel that demonstrate extensive knowledge and experience in establishment of Interactive Voice Response (IVR) / Call Center systems
- Capacity to promote the IVR / Call Center platform in different communication channels
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NEW JOB OPPORTUNITIES (1,316+ POSTS)Method of Application
The application should be addressed to:
Human Resource Manager
UMATI
P.O.Box 1372,
DAR-ES-SALAAM.
OR send the application through email via: applications@umati.or.tz
ONLY APPLICATIONS SUBMITTED VIA EMAIL WILL BE ACCEPTED
Only shortlisted applicants will be informed by phone call.
PROJECT ACCOUNTANT
•Maintain financial systems and controls to ensure the efficiency,integrity and transparency of the office in accordance with Association’s financial guidelines, national legal requirements and internationally accepted accounting standards.
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•Assist and support the Program teams in
ensuring that field expenditures meet donor requirements and remain
within the approved plans and budgets.•Assistand supportthe Program teams in the preparation of budgets for project proposals and annual budgets.
•Ensure compliance to all accounting procedures and regulations enforcing the application of proper financial controls.
•Prepare timely and accurate periodic financial reports.
•Maintain accurate and auditable financial records,in both hard and electronic format
•Liaising with the Human Resources department for administration of payroll.
•Liaise with external auditors, government departments,banks on regular basis.
•Attending to any other duty as may from time to time be assigned by supervisors.
CASHIER/RECEPTIONIST
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NEW JOB OPPORTUNITIES (1,316+ POSTS)Location: UMATI Morogoro Clinic
•Receive, register and direct Clients who visits UMATI clinic for services
•Prepare clinic financial report through SAGE Account packages
•Preparing cash vouchers
•Responsible for preparing and disbursing petty cash
•Prepare/initiate bank transfers based on approvals
•Prepare petty cash replenishment as appropriate
•Keep cheques books and cash box in safe custody
•Ensure the Revenue collected in the Clinic is banked daily
•Ensure that all cash imprests are settled ontime
•Ensure that all there quired supporting documents are attached with the invoice and meet standards of invoicing before any payment
•Responsible for keeping medical records including clients personal files
•Ensure clinic stock taking and keep monitoring and maintain safe storage.
•Attending to any other related duties as maybe assigned by superiors from time to time
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The application should be addressed to:
Human Resource ManagerONLY APPLICATIONS SUBMITTED VIA EMAIL WILL BE ACCEPTED
UMATI
P.O.Box 1372,
DAR-ES-SALAAM
OR send the application through email via: applications@umati.or.tz
Only shortlisted applicants will be informed by phone call
Closing date for applications: 5th July 2020,Midnight
********************
Position: Medical Laboratory Technician
Chama cha Uzazi na Malezi Bora Tanzania (UMATI)
Location: Dar es salaam
Medical Laboratory Technician is responsible for provision of information for patient diagnosis by performing laboratory tests and recording inventories as per standard set by Ministry of Health and Social Welfare.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 3 years
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Description
Responsibilities- To perform laboratory tests adhering to the established SOP’S.
- To advise on laboratory services issues in order to ensure that they meet the needed quality health standards.
- To prepare work plan and laboratory budget in order to attain efficiency in delivering laboratory services.
- To conduct and order laboratory equipment/reagents in order to facilitate smooth running of the clinic.
- To collect and test specimen samples for various diseases as required and provide test results for patient diagnosis.
- Maintains patient confidentiality by keeping laboratory information confidential.
- Contribute to a safe and secure environment for patients, and co-workers by following established standards and procedures and complying with legal regulations.
- Attending/perform any other related duties as may be assigned by superiors from time to time.
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Qualifications and Experience Requirements
- Diploma in Medical Laboratory
- At least 3 years working experience as a clinical laboratory practitioner
- Honest and trustworthy
- Ability to work flexibly including non-scheduled work hours and to tight deadlines
- Empathetic personality, self-confidence, confidentiality,
- Licensed to perform general medical duties
- General knowledge in SRH services
- Computer literacy
- Fluent in Oral and written English and Swahili
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Method of Application
The application should be addressed to:
Human Resource Manager
UMATI
P.O.Box 1372,
DAR-ES-SALAAM.
OR send the application through email via: applications@umati.or.tz
ONLY APPLICATIONS SUBMITTED VIA EMAIL WILL BE ACCEPTED
Only shortlisted applicants will be informed by phone call.
