Prestige banker Sopa Plaza - ABT Branch
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job SummaryTo coordinate, plan & deliver day-to-day team tasks & activities in order to execute teller transactions accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Kenya, Ghana, TZ (NBC). Please contact Reward for details.
Job Description
Supervise a Team of Tellers: Accountable for supervising a team of tellers ensuring that throughout each day they balance, control and manage their cash floats mitigating risk to the bank while servicing customers
Ensure that tellers timeously dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter from walk in customers
Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the
2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
Provide Regular feedback to customers on the progress of their enquiries
Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focused customer interaction at all times
Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
Ensure adherence to the Corporate Wear policy
Maintain a neat and tidy workstation at all times
Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
Capture all other leads on SMD once agreed by client
Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
Conduct cash counts and visual checks as assigned by the line manager from time to time
Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
Keep transactions records available for control purposes
Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed
Follow cash management procedures and limits as prescribed
Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
Adhere to prescribed control measures to prevent fraud, losses and shortages
Report suspicious transactions as per Money Laundering control frameworks
Complete and maintain applicable registers (Teller and Key registers)
Adhere to safety and security procedures and follow prescribed instructions in event of robbery
Cubicles, teller drawers and workstations to be kept locked when leaving workstation
Follow off-line procedures and comply with all regulatory and compliance requirements
Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
Adhere to end of day procedures (ABSA 3368)
Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :
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Qualifications
Banking Knowledge (Meets all of the requirements), Business Improvement Orientation (Meets all of the requirements), Customer Excellence – Service Delivery (Meets all of the requirements), Enabling team success (Meets all of the requirements), Experience in a similar environment, Higher Certificates and Advanced National (Vocational) Certificates – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)
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Sourcing Administrator HQ Branch
Job Description
Planning
and delivery of business services activity: Solve all incoming sourcing
queries e.g. obtain documents to get vendor approved on Absa system,
enquiries whether vendor is approved by following the guidelines on
approval. Develop and maintain relationships with relevant SBU’s.
Develop and implement administrative change initiatives to improve the
sourcing and procurement activities within the Internal Services
environment by updating supplier records documents on time and to do
follow up on all outstanding documents.
Monitor compliance to source policies by analysing data supplied and take corrective action by contacting each user that followed incorrect sourcing method or used non-approved suppliers. Assist with audits of vendors to check if they are still approved. Obtain documentation from non-approved vendors to apply for vendor approval via Absa Group sourcing. Ensure that all outstanding documents are received from the supplier and updated on the system to comply with the policy requires. Ensure that required documents are correct by checking that it is certified and legible. Ensure that correct names of suppliers are used on the system by comparing them to the original Business Registration documents of the supplier. Change suppliers’ banking details on receipt of documentary proof from the supplier.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)Monitor compliance to source policies by analysing data supplied and take corrective action by contacting each user that followed incorrect sourcing method or used non-approved suppliers. Assist with audits of vendors to check if they are still approved. Obtain documentation from non-approved vendors to apply for vendor approval via Absa Group sourcing. Ensure that all outstanding documents are received from the supplier and updated on the system to comply with the policy requires. Ensure that required documents are correct by checking that it is certified and legible. Ensure that correct names of suppliers are used on the system by comparing them to the original Business Registration documents of the supplier. Change suppliers’ banking details on receipt of documentary proof from the supplier.
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File and keep all communication documents between ABT and suppliers in the suppliers files for reference purposes
| Team Work: Attend regular meetings with business units to address the procurement needs of the business unit. Contribute to the embedment of compliance awareness of service providers in the business unit by loading preferred suppliers on the ASTI system and advising Business of new suppliers that have been loaded for future utilisation and this will speed up the complaints turn around time. Manage and control supplier files by storing them in a safe lockable cabinet, to protect their information. Attend to your colleague’s files if not available so that business continuity is not hampered. Attend to complaints or queries as quickly as possible. Monitor and keep on checking the supplier performance so that we may know those that do not perform to our required standard. | Knowledge Management: Align with Clients Absa best practises or expand on good ideas of other SBU’s, be aware of what’s going on in Absa by doing own investigations on Absa website or Absa Employee portal or networking with employees in other divisions. Report any incidents of suspect fraudulent activities by whistle blowing or to the relevant Team within BU regions. Advise suppliers to comply with all supplier compliance requirements | : | : | : | : | :
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Qualifications
Administration (Meets all of the requirements), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) – Office Administration, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)
CLICK HERE TO APPLY
INTERN-2 Mikocheni Branch
Job Description
No
role profile available as this role has no assigned corporate grade:
This role should not be used to create new positions. Where this role is
being used for an existing position, please contact the People Function
to update records. | : | : | : | : | : | : | :
QualificationsDigital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Higher Certificates and Advanced National (Vocational) Certificates – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)
CLICK HERE TO APPLY
Compliance Policy Manager HQ Branch
Job Summary
To support the Head of Regulatory Affairs in establishing robust controls on Compliance policies, engage business to ensure compliance policies align with Enterprises Risk Management Framework (ERMF) requirements.
To lead the ongoing management of the privacy risk through oversight and governance within the business area to ensure overall compliance with the Group Data Privacy Policy and Standard.
• Provide compliance support in completing conduct risk assessment
• Provide regulatory support in relation to conduct risk
• Conducting data privacy analysis in ABT products
• Implementing and maintaining compliance risk management processes and methodology in country.
• Provide support to line manager to ensure the business complies with compliance requirements, , by providing specialist support to management in identifying risk, compiling risk management plans, providing the appropriate advice and verification checks to compliance related matters.
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Job Description
Perform
analysis of the BU Strategic Initiatives to identifying future plans or
decision makings that relate to the following within the product life
cycle with the view of identifying areas where possible/potential
Conduct risk may exist from:
- Product / Services Design – functions, activities or practices;
- Sales / Services Process – functions, activates or practices;
- Post Sales / Services Process – functions, activates or practices; and
- Governance & Culture – functions, activities or practices.
- Ensure evidences in respect of conduct risk are obtained from the respective business unit to ensure quality of report.
- Manage Conduct risk reporting process, findings and appropriate recommendations for improvement and Road to Green required.
- Tracking issues emanated from conduct risk to ensure road to green goal is attained
- · Provide second line of defense oversight relating to their Business Area.· Conduct second line independent privacy assurance within their Business Area.· Align privacy requirements of the Business Area with applicable legislation and regulations.· Co-ordinate privacy process requirements for the Business Area to ensure consistency.· Report any deviations from the Privacy policy to the Group Privacy Office on an ongoing basis.· Oversight and approval of privacy impact assessments as part of the cloud governance process and other change initiatives.· Track timeous escalation and close out of incidents.· Co-ordinate actions resulting from data subject requests as these arise.· Review DWBs prior to submission to the Group Privacy Office to ensure that the risk is acceptable from a business perspective.· Report DP risks and associated indicators (e.g. Key Risk and Control Indicators) to the Group Privacy Office.· Act as the single point of contact within the business area for the Group Privacy Office and for all business-related privacy matters.· Maintain a register of approvals and incidents for the business area.· Create awareness within the Business Area to drive compliance with the Data Privacy policy and standard. Request assistance from the Group Privacy Office in respect of creating the awareness to ensure consistency in respect of the messages communicated.· Escalate complex DP issues to the Group Privacy Office for assistance and guidance.· Monitor the completion of online training within the Business Area.· Identify areas that require additional privacy training and escalate the requirement to the Group Privacy Office as and when needed.· Monitor the escalation and close out of DP incidents and escalate to the Group Privacy Office where needed.· Provide input and support where needed for negotiations on third party contracts/initiatives.
- Conduct consultation sessions with the business in all compliance policies and standards
- Conduct gap analysis in compliance policies
- Perform verification checks on compliance policies
- Prepare Risk Management plan (RMP) for compliance and business strategies
- Tracking changes in compliance policies controls and
- Conduct training on compliance policies
- Ensure compliance policies are localized and renewed annually
- Maintain compliance register in align with ARO policy register
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NEW JOB OPPORTUNITIES (1,316+ POSTS)Qualifications
Bachelor’s Degree – Business, Commerce and Management Studies, Compliance Advisory & Interpretation (Meets some of the requirements and would need further development), Compliance Experience, Digital familiarity (Meets some of the requirements and would need further development), Ethics and values (Meets all of the requirements), Leading people – Team level (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)
CLICK HERE TO APPLY
Intern HQ Branch
Job Description
No role profile available as this role has no assigned corporate grade: This role should not be used to create new positions. Where this role is being used for an existing position, please contact the People Function to update records. | : | : | : | : | : | : | :
Qualifications
Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)
CLICK HERE TO APPLY
Application Support Specialist HQ Branch
Job Description
Accountability: Service (Applications) Availability
The
prime responsibility is for maintaining the availability and
reliability of applications to ensure that IT can effectively meet
service targets in accordance with planned business objectives.
The
accountability also has a responsibility of analyzing existing
application availability issues and problems to determine ways to
improve availability at acceptable cost levels.
Finally,
the accountability has a responsibility to determine availability
requirements for new applications or enhancements to existing
applications.
- Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
- Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
- Provide holistic management of availability that includes people and processes as well as technology
- Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
- Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
- Create and maintain a forward looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
- Provide regular reports on availability to the Head of Service Management
- Organize and maintain a regular availability review process with both key business and IT representatives
- Agree appropriate actions to maintain or improve availability levels
- Initiate and coordinate actions required to maintain or improve availability of applications
- Act as a coordination point for changes to availability levels of applications when needed
- Determine the availability requirements from the business for new or enhanced IT applications
- Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
- Participate in Change Control meetings to assess and authorize changes from an availability perspective
- Assist in SLA negotiation efforts from an availability capability standpoint
- Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
- Analyze and review actual availability levels achieved against SLAs and OLAs
- Maintain an awareness of technology advancements and best practices that support application availability
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments
Key Activities
- Work closely with Release Analysts
- Review releases and assign appropriate release testing tasks
- Compiles and Review the Testing Deliverables
- Conduct installation procedure tests
- Oversee / Review functional, performance, and integration testing results
- Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing activities
Accountability: Business Liaison
Single point of contact for one or more business units to represent IT services.
Key Activities
- Identify service needs for the Business Units represented to IT
- Escalate Business unit service issues to the Service Manager
- Communicate service status on service issues to the Business Unit
- Assist in SLA negotiation efforts with Business Unit(s)
- Report on quality of services rendered to Business Unit(s)
Accountability: Risk Management
- Build relationship with country IT Risk and Governance team and provide support wherever required.
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
- Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
- Establish and maintain a succession plan for the team.
- Approve leave requests for team members and create leave plan to ensure adequate coverage.
- When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
- Resolve grievances rose by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
- Motivate team members and ensure that their efforts are recognised.
- Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
Analytical Thinking – Basic (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – Information Technology, Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), English, Experience in a similar environment at junior specialist level, IT Infrastructure & Assets (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
CLICK HERE TO APPLY
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Position: Customer Service Advisor
Location: Iringa General Stores Branch - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Description
Customer (Insights and experience): To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details. | : Customer Experience support | Assist in the Customer Experience roll out of various campaigns to drive customer service related matters Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes: Customer Service Surveys | Ensure that data required by the survey house is received on time and accurate Review reports on problems identified Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey: Statistics | Collection and consolidation of weekly, monthly and quarterly statistics Track management expenses for Customer Experience costs and expenses: Switchboard Operators Management | Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning: Events Management | Plan, coordinate and execute events in driving a positive culture of Customer Experience: Internal support | Provide additional support to the Communication/Marketing areas:
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Qualifications
Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)
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Position: Senior Relationship Manager
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Description
Customer (Internal and external) : Stakeholders Pro-Active contact with allocated client bases for the purposes of pro-active administrative and non-advice related sales activities | Fulfilment : Preparation and assistance with required documents for client meetings, analysis and relevant insights that will enable the banker to have the right level of conversations with clients. Ensure quality of account applications on behalf of Private Banker and that all required information is included to avoid re-works. | Risk and Control : Contact clients on behalf of the banker and remediate outstanding securities, FICA and PEP requirements. Ensure compliance to all Policies and Procedures.
Qualifications
Advanced Diploma - Business, Commerce and Management Studies, Bachelor's Degree - Business, Commerce and Management Studies, Business Development, English, Swahili
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Position: Customer Service Advisor
Location: Sopa Plaza - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.
Read Also:
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Description
Customer (Insights and experience): To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details. | : Customer Experience support | Assist in the Customer Experience roll out of various campaigns to drive customer service related matters Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes: Customer Service Surveys | Ensure that data required by the survey house is received on time and accurate Review reports on problems identified Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey: Statistics | Collection and consolidation of weekly, monthly and quarterly statistics Track management expenses for Customer Experience costs and expenses: Switchboard Operators Management | Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning: Events Management | Plan, coordinate and execute events in driving a positive culture of Customer Experience: Internal support | Provide additional support to the Communication/Marketing areas:
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Qualifications
Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)
*******************
Position: Head of BP&A
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To prepare financial information for all stakeholders of the business for informed decision making and to support the business.
Job DescriptionAccounting and Reconciliation Management: Perform accounting-related tasks and reporting, ensure reconciliations are completed | Financial Governance, Reporting and Control: Present monthly management accounts reports such as Budget vs actual, Operational Budget Report on a monthly basis | Audit Support: Provide support to auditing activities
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Qualifications
ACCA - ACCA UK, Analytical Thinking - Advanced (Meets all of the requirements), Bachelors Degree and Professional Qualifications - Accounting, Certified Public Accountant, CPA (T) - National Board of Accountants and Auditors (NBAA), Driving skills (Meets all of the requirements), English, Experience in a similar environment at senior specialist level, Financial Accounting (Meets all of the requirements), Financial and Performance Reporting (Meets all of the requirements), Leading people - Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets all of the requirements), Swahili
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Position: Retail Credit Underwriter
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Summary
To undertake a credit risk assessment of all non -scored personal lending requests. The role holder will be require to apply the canons of good lending to each proposition and to make recommendations / modifications to the proposal so the request constitutes an acceptable risk to the Bank.
Job Description
Key responsibilities and approximate time split:
RISK ASSESSMENT : 90%
- Initial check of all applications to ensure that they comply with policy guidelines.
- Maintain a diary system to ensure that conditions of sanction are complied with and reviews are done in a timely manner.
- Analyse customer financial statements and proposition, making recommendations / modifications to the proposal so the request constitutes an acceptable risk to the Bank.
- Monitor workflow.
- Generate limit sheets
- Monitor clearance of excesses
- Contact customers where clarification on the proposal is required. This may take the form of written correspondence or telephone contact(preferably written conrespondence).
- Compilation of various returns, as required, through the assimilation of information available within the RRU.
- General filing
- Adhere to service level agreements.
NEW JOB OPPORTUNITIES (1,316+ POSTS)
CONTROL
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Policies and Standards. Understand and manage risks and risk events (incidents) relevant to the role.
- Meeting customer needs.
- Personal results.
- Managing relationships.
- Communication.
- Personal Organisation.
- Information gathering.
- Thoroughness.
- Initiative.
Skills required to undertake the role:
- Communication skills.
- Good interpersonal skills.
- Numeracy skills.
- Team worker.
- Analytical skills.
Knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:
- Basic knowledge of the bank’s customer service standards.
- Good knowledge of the Personal and Business Sector credit policy.
- A good understanding of the bank’s lending policies, principles and procedures.
- A good knowledge of the bank’s lending criteria in the Business and Personal sectors and the products and services relating to them.
- A general knowledge of the International Credit manual, BMIS User manual, Absa loan/Personal Overdraft User manual and Guide to management of risk.
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Other requirements specific to the role:
- N/A
- Principles of lending.
- Basic Risk Management techniques.
- N/A
EXTENSION FOR EVALUATION PURPOSES
Experience:
-At least 2 yrs experience in a branch environment particularly Advances/Lending.
Mental Demands / Judgment and Initiative:
Assessment of loan applications in line with Personal Sector credit policy.
Communications:
Percentage of communications demands ((Both spoken and written).
: Staff in own area 60 %.
: Staff outside own area 20%.
: Internal Customers & External Customers 20%.
: Other 0 %.
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NEW JOB OPPORTUNITIES (1,316+ POSTS)
Qualifications
Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
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Position: Models, Analytics and Impairment Manager
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Read Also:
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Summary
To operate as a member of a team of MI Analysts, but with specific responsibility for:
Management information, including production of internal and external periodic returns, data completeness and integrity.
Analyse cards & Loans portfolio Performance and Liability accounts and identify any underlying risk segments.
Assist to drive the performance of Collections & Recoveries through relevant, complete and timely management information to support assessment of performance and effectiveness.
Perform any other responsibilities that may be assigned by the team leadership
Job Description
To operate as a member of a team of MI Analysts, but with specific responsibility for:
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Knowledge, Expertise and Experience
Mandatory
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Location: Absa House - ABT
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Read Also:
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Job Summary
To operate as a member of a team of MI Analysts, but with specific responsibility for:
Management information, including production of internal and external periodic returns, data completeness and integrity.
Analyse cards & Loans portfolio Performance and Liability accounts and identify any underlying risk segments.
Assist to drive the performance of Collections & Recoveries through relevant, complete and timely management information to support assessment of performance and effectiveness.
Perform any other responsibilities that may be assigned by the team leadership
Job Description
To operate as a member of a team of MI Analysts, but with specific responsibility for:
- Management information, including production of internal and external periodic returns, data completeness and integrity.
- Analyse cards & Loans portfolio Performance and Liability accounts and identify any underlying risk segments.
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Risk and Control Objective:
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
- Adhere to ABSA’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- Continuous and proactive engagement with regulatory bodies, unions where applicable
- Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
Knowledge, Expertise and Experience
Mandatory
- Good knowledge of the Bank’s systems and various sources of data
- Some knowledge of credit analysis & statistical analysis techniques.
NEW JOB OPPORTUNITIES (1,316+ POSTS)
Qualifications
Analytical
Thinking - Advanced (Meets all of the requirements), Analytical
Thinking - Basic (Meets all of the requirements), Digital familiarity
(Meets all of the requirements), Ethics and values (Meets all of the
requirements), Experience in a similar environment at junior specialist
level, Higher Diplomas - Business, Commerce and Management Studies,
Openness to change (Meets some of the requirements and would need
further development), Quality orientation (Meets all of the
requirements)Sales Manager
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job SummaryContribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Business Management: Manage the levels of performance and service standards that need to be achieved by
translating the Business Unit’s strategy into achievable objectives and contracting
these through the Performance Development process for the team. | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
empowering climate within the team, sharing knowledge, experience, best practice and
providing constructive feedback as required. | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | :
Read Also:
Qualifications
Bachelors Degree and Professional Qualifications – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets all of the requirements), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment at junior management level, Leading people – Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
CLICK HERE TO APPLY********************
Position: Lead Generator-37
Location: Absa House - ABT
Location: Absa House - ABT
Type: Full time
Job ID: R-15907309
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Read Also:
Job Summary
To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.
Job Description
Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements
Read Also:
Qualifications
Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements
Read Also:
Qualifications
Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
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Position: PAYMENTS CHECKER
Location: Absa House - ABT
Location: Absa House - ABT
Posted 22nd June, 2020
Type: Full time
Type: Full time
Job ID: R-15908970
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Read Also:
Job Summary
To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.
Job Description
Administrative and operations support and advice: Provide specialist payment-related administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Read Also:
Job Summary
To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.
Job Description
Administrative and operations support and advice: Provide specialist payment-related administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Read Also:
Qualifications
Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
