Head, Business Banking
Job Details
Retail & Business Banking
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CLICK HERE TO APPLYJob Purpose
Provide a sales and professional financial advisory service function to the branch based banking market, increasing market penetration through the management of a portfolio of accounts and proactively identifying sales and cross-selling opportunities.
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Key Responsibilities/Accountabilities
- Grow the asset/liability base with respect to branch-based business banking market share in an innovative manner.
- Manage & own the relationship with specific tier 1-business customers.
- Fulfil the business and personal banking needs of business owners.
- Retain the customer base and expand Stanbic’s market share (meeting customer retention and acquisition targets, identifying new and existing clients/leads to target).
- Responsible for merchandising in the branch based business-banking market
- Analyse information from a variety of sources, determine customers’ financial needs, the nature and type of relationships, risk analysis and financial analysis and make judgements as to the most suitable and profitable solution
- Monitor changes in the operating environment, quick to act upon potential opportunities.Keep abreast of business banking developments through regular perusal to relevant literature.
- Ensure that all aspects of credit policy are adhered to and the desired standards with respect to accuracy and timely reporting are achieved.
- Comply with legal, credit and risk management-related obligations.
- Providing superior customer service as measured by customer feedback/customer satisfaction surveys.
- Informing and educating customers about the bank and bank products (raising the customer’s awareness of the most appropriate products and services).
- Cross selling and increasing customer portfolios (educating and informing, proactively identifying needs and monitoring accounts).
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Preferred Qualification and Experience
- A degree or postgraduate degree (business and/or finance related).
- Good understanding of Branch procedures & existing customer profiles.
- Risk management principles.
- Sales support.
Knowledge/Technical Skills/Expertise
- Product knowledge (general as well as investment-related; can determine product combination possibilities; understanding of pricing so as to be able to determine profitability) and also, an understanding of when specialist support is needed.
- Credit scoring principles and procedures.
- Credit applications processes.
- Technical issues such as how to credit score, use software, open accounts.
- Understanding of the Bank’s strategy & the local market business conditions and key players.
Manager, Bancassurance
Bancassurance
Job Purpose
Primarily to manage and grow the Bancassurance department by acquiring new customers and servicing current customers in a profitable manner.To increase the penetration of the Bancassurance solutions into the bank customer base
To deliver valuable business insurance solutions for the client via digital platforms as far as possible and in a seamless Universal Financial Services proposition
To also deliver insurance solutions to external clients and help to grow the Personal and Business Banking (PBB) and CIB franchises
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Key Responsibilities/Accountabilities
- Develop sales tactics and standards to achieve targeted sales and customer growth.
- Oversee sales performance and customer retention across all products and offerings
- Ensure an effective leads process is in place from the Relationship Banking (PVT & Commercial) and CIB RM’s.
- Develop digital insurance offerings to service the Enterprise direct customers
- Ensure processes are in place to ensure that insurance is included in all propositions & products presented to CIB and Commercial customers and seamlessly provided
- Work closely with sector heads/ CIB and Commercial RM to develop sector and customer specific UFSO CVPs that includes insurance
- Built tools and processes that use digital as far as possible in line with the Group focus area
- Ensure the appropriate products and processes are set up and executed to service the enterprise direct clients
- Develop sales tactics and standards to achieve targeted sales and customer growth.
- Oversee sales performance and customer retention across all products and offerings
- Ensure an effective leads process is in place in the ED & Uhuru Banking (UB) space
- Listen to calls and ensure an appropriate quality assurance process is in place
- Ensure seamless and consistent customer experience levels aligned to Group objectives
- Have a complaints process in place and escalate where necessary
- Monitor claims turnaround times and personally get involved in large and/or contentious claims
- Ensure product offerings are in line with industry best practices and meet customer’s needs.
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Preferred Qualification and Experience
- University degree from a recognised institution
- Over 5 years of exeprience in Insurance distribution and/or Broking
Knowledge/Technical Skills/Expertise
- Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause
- Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet clients needs.
- Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.
Head, Procurement
Finance:
budgeting and forecasting, creating interim and annual financial
statements, facilitating internal mergers and acquisitions, as well as
dealing with analysts and investors.
– To facilitate the imparting of procurement skills including strategic sourcing skills to in-country stakeholders
– To manage Country wide contracts and suppliers/ service providers that provides and or render service to all countries in the Rest of Africa
– Instill procurement uniformity across country spend through alignment of RoA procurement to procurement best practices adopted by the Group
– Co-ordinate procurement activities in country to achieve economies of scale through aggregation of the sourcing process
• Ensure adherence to the laid down policies and procedures of Standard Bank.
• Monitor and promote compliance with Standard Bank’s policies and procedures as well as country specific statutory requirement.
• Support all Business Partners throughout the Bank with procurement governance framework.
• Develop and implement sourcing strategies for products and services used across the Bank.
• Identify synergies and ways to achieve economies of scale with new and existing suppliers so as to reduce the TCO on products and services
• Ensure proper execution of sourcing of goods and services within commodities and initiate Catalogues where required.
• Initiate and facilitate the development of a Total Cost of Ownership (TCO) model and ensure that TCO reduction is the key driver in the commodities being managed.
• Leverage on the understanding of supplier’s strategic plans, market challenges, competition amongst suppliers. • Ensure the smooth running and operation of the Cross Functional Sourcing Teams (CFST’s) and Federal Procurement
• Ensure purchase spend analysis and audits take place with a focus on eliminating waste, non value adding supply chain links and optimising Bank’s supply chain proceses.
• Ensure that TCO reduction targets are met or exceeded.
• Assists with gap analysis of existing Procurement processes and implement appropriate improvements.
• Align performance metrics/measurements to organisational/project objectives so as to ensure the achievement of deliverables.
• Reduce the percentage spend going through the non formal procurement process (sundry purchases)
• Facilitate the development and maintenance of contracts for all commodities under the sphere of control.
•Facilitate the process of assisting suppliers’ performance
• Rationalise supplier database through RoA.
• Entrench the development and management of supplier through the Service Level Agreement
• Assist with standardisation of products, materials and contract template across RoA
• Manage the relationships with key customers and suppliers of the specific products and or services and introduced Service Level Commitments (SLC) or Service Level Agreement (SLA) to monitor and evaluate performance.
• Drive the technology or service delivered by the supplier, which contributes to optimal sourcing and procurement decision making process.
• Up-skill relevant stakeholders on the Procurement optimisation and transformation journey.
• Create effective partnerships with chosen strategic suppliers through building, maintaining and enhancing effective relationships across selected service providers, suppliers and customers.
Over 10 years procurement and supply chain management experience
5 to 7 years experence in Strategic sourcing.
• Have competency and experience on analysing supply chain data (end to end), make informed decision base on current date and to predict future trends base on current information. (Supply Chain Analytic competency )
• Proactively coaching and mentoring subordinates.
• Supporting and fostering diversity.
Job Purpose
– Establish and managed the country procurement centre excellence, and enforce adherence to good procurement governance framework (Policy and Procedure)– To facilitate the imparting of procurement skills including strategic sourcing skills to in-country stakeholders
– To manage Country wide contracts and suppliers/ service providers that provides and or render service to all countries in the Rest of Africa
– Instill procurement uniformity across country spend through alignment of RoA procurement to procurement best practices adopted by the Group
– Co-ordinate procurement activities in country to achieve economies of scale through aggregation of the sourcing process
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Key Responsibilities/Accountabilities
- 1. GOVERNANCE
• Ensure adherence to the laid down policies and procedures of Standard Bank.
• Monitor and promote compliance with Standard Bank’s policies and procedures as well as country specific statutory requirement.
• Support all Business Partners throughout the Bank with procurement governance framework.
- 2. SOURCING
• Develop and implement sourcing strategies for products and services used across the Bank.
• Identify synergies and ways to achieve economies of scale with new and existing suppliers so as to reduce the TCO on products and services
• Ensure proper execution of sourcing of goods and services within commodities and initiate Catalogues where required.
• Initiate and facilitate the development of a Total Cost of Ownership (TCO) model and ensure that TCO reduction is the key driver in the commodities being managed.
• Leverage on the understanding of supplier’s strategic plans, market challenges, competition amongst suppliers. • Ensure the smooth running and operation of the Cross Functional Sourcing Teams (CFST’s) and Federal Procurement
- 3. PROCUREMENT BEST PRACTICES
• Ensure purchase spend analysis and audits take place with a focus on eliminating waste, non value adding supply chain links and optimising Bank’s supply chain proceses.
• Ensure that TCO reduction targets are met or exceeded.
• Assists with gap analysis of existing Procurement processes and implement appropriate improvements.
• Align performance metrics/measurements to organisational/project objectives so as to ensure the achievement of deliverables.
• Reduce the percentage spend going through the non formal procurement process (sundry purchases)
- 4. CONTRACT MANAGEMENT
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•Facilitate the process of assisting suppliers’ performance
• Rationalise supplier database through RoA.
• Entrench the development and management of supplier through the Service Level Agreement
• Assist with standardisation of products, materials and contract template across RoA
- 5. RELATIONSHIP MANAGEMENT
• Manage the relationships with key customers and suppliers of the specific products and or services and introduced Service Level Commitments (SLC) or Service Level Agreement (SLA) to monitor and evaluate performance.
• Drive the technology or service delivered by the supplier, which contributes to optimal sourcing and procurement decision making process.
• Up-skill relevant stakeholders on the Procurement optimisation and transformation journey.
• Create effective partnerships with chosen strategic suppliers through building, maintaining and enhancing effective relationships across selected service providers, suppliers and customers.
Preferred Qualification and Experience
Minimum Bachelor’s DegreeOver 10 years procurement and supply chain management experience
5 to 7 years experence in Strategic sourcing.
Read Also:
Knowledge/Technical Skills/Expertise
• Understands the interdependencies between people, systems, business and operational risks, and how to leverage these for optimal project coordination and implementation.• Have competency and experience on analysing supply chain data (end to end), make informed decision base on current date and to predict future trends base on current information. (Supply Chain Analytic competency )
• Proactively coaching and mentoring subordinates.
• Supporting and fostering diversity.
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