Head, Procurement
Job Details
Finance: budgeting and forecasting, creating interim and annual
financial statements, facilitating internal mergers and acquisitions, as
well as dealing with analysts and investors.
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Job Purpose
– Establish and managed the country procurement centre excellence, and enforce adherence to good procurement governance framework (Policy and Procedure)
– To facilitate the imparting of procurement skills including strategic sourcing skills to in-country stakeholders
– To manage Country wide contracts and suppliers/ service providers that provides and or render service to all countries in the Rest of Africa
– Instill procurement uniformity across country spend through alignment of RoA procurement to procurement best practices adopted by the Group
– Co-ordinate procurement activities in country to achieve economies of scale through aggregation of the sourcing process
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1. GOVERNANCE
- Facilitate the implementation of Procurement strategies for each commodity and support procurement decisions within the parameters determined.
- Ensure adherence to the laid down policies and procedures of Standard Bank.
- Monitor and promote compliance with Standard Bank’s policies and procedures as well as country specific statutory requirement.
- Support all Business Partners throughout the Bank with procurement governance framework.
- Leverage on the synergies that exist within the various subsidiaries of the Standard Bank Group
- Develop and implement sourcing strategies for products and services used across the Bank.
- Identify synergies and ways to achieve economies of scale with new and existing suppliers so as to reduce the TCO on products and services
- Ensure proper execution of sourcing of goods and services within commodities and initiate Catalogues where required.
- Initiate and facilitate the development of a Total Cost of Ownership (TCO) model and ensure that TCO reduction is the key driver in the commodities being managed.
- Leverage on the understanding of supplier’s strategic plans, market challenges, competition amongst suppliers. • Ensure the smooth running and operation of the Cross Functional Sourcing Teams (CFST’s) and Federal Procurement
- Recognising and rewarding excellent performance and managing poor performance in a consistent and constructive manner within procurement and human resource guidelines
- Ensure purchase spend analysis and audits take place with a focus on eliminating waste, non value adding supply chain links and optimising Bank’s supply chain proceses.
- Ensure that TCO reduction targets are met or exceeded.
- Assists with gap analysis of existing Procurement processes and implement appropriate improvements.
- Align performance metrics/measurements to organisational/project objectives so as to ensure the achievement of deliverables.
- Reduce the percentage spend going through the non formal procurement process (sundry purchases)
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4. CONTRACT MANAGEMENT
- Facilitate the development and maintenance of contracts for all commodities under the sphere of control.
- Facilitate the process of assisting suppliers’ performance
- Rationalise supplier database through RoA.
- Entrench the development and management of supplier through the Service Level Agreement
- Assist with standardisation of products, materials and contract template across RoA
- Review procurement spend with suppliers and formulate a product specific sourcing strategy, advise and guide business partners on the implementation and management of the sourcing strategy
- Manage the relationships with key customers and suppliers of the specific products and or services and introduced Service Level Commitments (SLC) or Service Level Agreement (SLA) to monitor and evaluate performance.
- Drive the technology or service delivered by the supplier, which contributes to optimal sourcing and procurement decision making process.
- Up-skill relevant stakeholders on the Procurement optimisation and transformation journey.
- Create effective partnerships with chosen strategic suppliers through building, maintaining and enhancing effective relationships across selected service providers, suppliers and customers.
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- Minimum Bachelor’s Degree
- Over 10 years procurement and supply chain management experience
- 5 to 7 years experence in Strategic sourcing.
Knowledge/Technical Skills/Expertise
- Understands the interdependencies between people, systems, business and operational risks, and how to leverage these for optimal project coordination and implementation.
- Have competency and experience on analysing supply chain data (end to end), make informed decision base on current date and to predict future trends base on current information. (Supply Chain Analytic competency )
- Proactively coaching and mentoring subordinates.
- Supporting and fostering diversity.
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Consultant Customer Care Centre
Job Details
Retail & Business Banking
Job Purpose
To receive and resolve inquiries, queries and complaints from both internal and external customers while maintaining the set quality standards and bank processes and procedures.
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- Receive customer queries through any contact channel and ensure they are answered within set SLA.
- Respond to customer queries through any contact channel while maintaining the set quality standards.
- Complete customer security check for all queries and complaints that require customer verification as per the set bank processes and procedures.
- Log all received inquiries, queries and complaints accurately in the available tracking system for records and MIS purposes.
- Follow and adhere to defined and agreed scripts, processes and procedure while handling customer queries.
- Acquire and maintain knowledge on bank products and the use of applications to aid in satisfactory query resolution.
- Follow the escalation process to ensure queries get resolved within the set and agreed SLA
- To proactively communicate identified risks and opportunities (sale leads) while handling customer queries and complaints
- Monitor, contact customer and verify the authenticity of Visa transactions to curb fraud.
- Report working tools that are not in working condition to the Team Leader / IT for attention.
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Knowledge
- A university degree in any relevant field
- knowledge of the bank’s products and services will be an advantage
- Ability to communicate fluently in English will be an advantage.
- 1-2 years experience in branch banking with exposure to a front office role or in a Call Centre front office role in any service industry.
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- Be able to work well within a team, towards a shared goal
- Be able to work under pressure, with demanding customers
- Creative in looking for and suggesting improvements
- Ability to convey factual information clearly and accurately
- Self motivated
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Specialist, Core Banking Infrastructure
Job Details
Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose
To effectively manage and support the banks’ database systems, Core Banking Infrastructure systems and Datacentre support through the provision of timely, effective and professional ICT services as well as backups and restore of banks’ core systems.
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Key Responsibilities/Accountabilities- Perform preventative and re-active (1st and 2nd level) database maintenance and database administration.
- Monitor monthly performance of databases and develop action plans to remedy any degradation of service by employing appropriate house-keeping strategies for databases clean ups and other database management activities
- Support installations and implementations of databases in the bank by ensuring thorough testing on the test environment before loading on the production and disaster recovery systems
- Ensure that Disaster Recovery Plans are tested and DRP document updated.
- Sustaining the security and integrity of data in the Bank’s Databases
- Provide required business reports as per the needs
- Monitor daily/monthly performance of systems (Databases, Core banking systems hardware and storage) and develop action plans to remedy any degradation of service by conducting systems clean ups where necessary
- Ensures high availability of Database and Core banking servers
- Monitor overall capacity utilization of Core banking environment (database and core banking systems) ensuring it is optimized to meet business requirements and escalate to Line Manager where necessary.
- Identify shortcomings on the core banking systems and escalate to Line manager for further escalation.
- Review Database and Core servers security controls periodically to ensure data and system access controls are not compromised
- Create and maintain documented (e.g. Disaster recovery) procedures for the Database and core banking systems.
- Eliminate key man dependencies within the team and ensure cross skilling
- Participate in the technical processes during the Business continuity activities
- Participate in project implementations as assigned by Line Manager and ensure completion within set timelines
- Ensure backup for all database and core banking systems and that the restore process is in place.
- Ensure database replication between production and DR data centres
- Datacentre management
- Daily monitoring of Datacentre Facilities(Power,UPS and Aircon) and escalate any faults accordingly.
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- Minimum of Bachelor’s Degree either in Information Technology, Computer Science, Computer Engineering or equivalent degree from a recognized institution
- Professional qualifications in Oracle and any other IT certification i.e ITIL, Linux etc
- Minimum of 3 years’ experience in Oracle Database administration
Knowledge/Technical Skills/Expertise
- Programming language skills such as Java, Python and PHP.
- Working knowledge of Oracle Database Appliance(ODA)
- Working knowledge of MS Windows, Linux and Unix Server platforms
