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13 New Vacancies at National Bank of Commerce (NBC)

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Head of Business Finance 

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

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Job Description​

  • To understand the key drivers of income & cost and develop and report financial and other performance measures required by local management & Group to monitor profitability of major products and of individual functions
  • To monitor actual performance of business against target, analyze variances, both on entity and on a functional basis,
  • To provide country & functional management information to function heads, including commentaries on variances to ensure business functions are accountable for their performance
  • To respond to routine and ad hoc information requests from Finance Management/Function head regarding business performance
  • To work on scenarios to produce reports that enable the quantification of impact of changes in economic variables (interest, exchange, inflation) on our performance
  • To support the business in the production of specific technical elements of management accounts including Regulatory & Statutory Reporting and the provision of core ongoing accounting operations, like monitoring the recharges, accrual process and general ledger control
  • To help produce the financial business case for investment projects in NBC and to monitor benefits by gathering data and calculating costs, benefits and returns
  • Undertake key elements of strategic management activity, involving the identification of how value is created, destroyed and driven in the function
  • Support management in identifying areas of opportunities, threats, risks & challenges within banking & competitor environment, by providing both financial & non-financial information
  • To challenge plans to commit costs, identifying areas for cost efficiency and managing the delivery of benefits
  • Participate/challenge on FTP, cost allocation and cost apportionment process and methodologies to ensure a fair distribution of economic benefits & costs across functions
  • Provide to functional heads performance data and all MI requirements which will help them to analyze trends, and support them in driving business performance
  • Be the center of excellence for all tax related issues.
Qualifications
Analytical Thinking – Advanced (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Ethics and values (Meets all of the requirements), Financial and Performance Reporting (Meets all of the requirements), Financial Experience, Openness to change (Meets some of the requirements and would need further development), Postgraduate Degrees and Professional Qualifications – Financial Sciences, Quality assurance (Meets all of the requirements)

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 Business Performance Manager


Job Description​


  • To understand the key drivers of income & cost and develop and report financial and other performance measures required by local management & Group to monitor profitability of major products and of individual functions
  • To monitor actual performance of business against target, analyse variances, both on entity and on a functional basis,
  • To provide country & functional management information to function heads, including commentaries on variances to ensure business functions are accountable for their performance
  • To respond to routine and ad hoc information requests from Finance Management/Function head regarding business performance
  • To work on scenarios to produce reports that enable the quantification of impact of changes in economic variables (interest, exchange, inflation) on our performance
  • To support the business in the production of specific technical elements of management accounts including Regulatory & Statutory Reporting and the provision of core ongoing accounting operations, like monitoring the recharges, accrual process and general ledger control
  • To help produce the financial business case for investment projects in BBM and to monitor benefits by gathering data and calculating costs, benefits and returns
  • Undertake key elements of strategic management activity, involving the identification of how value is created, destroyed and driven in the function
  • Support management in identifying areas of opportunities, threats, risks & challenges within banking & competitor environment, by providing both financial & non-financial information
  • To challenge plans to commit costs, identifying areas for cost efficiency and managing the delivery of benefits
  • Participate/challenge on FTP, cost allocation and cost apportionment process and methodologies to ensure a fair distribution of economic benefits & costs across functions
Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Management information systems (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Reasoning (Meets all of the requirements)

CLICK HERE TO APPLY
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Sourcing Manager

Job Description​


  • Commercial delivery : Deliver the 3rd Party Supply chain, for a defined portfolio of business processes ,that supports the delivery of the agreed products & services, together with any future strategies or developments as determined by the contracted agreement. 
  • Work with suppliers to develop strategies in order to deliver quantifiable benefits to the business Act as an interface for the suppliers/performance partners in order to that provide services to the Bank .
  • Assist the Manager to deliver alignment between business and category objectives and strategy for the specific supplier .
  • Assist with the delivery of targeted benefits to cover cost reduction, cost avoidance, quality, service, innovation and revenue generation financial deliverables as agreed – must contribute to growth of absolute profit. 
  • Deliver compliance to the Sourcing and Supplier Management Policy (SSMP) Process data accurately for commodity/supplier and ensure compliance with Records Management implemented processes . 
  • Review business drivers and translate into value adding sourcing strategies in order to meet stakeholder requirements .
  • Obtain stakeholder sign-off to all agreed sourcing and supplier management benefits negotiated .Undertake supplier and product rationalization reviews with the business, develop appropriate strategies and gain stakeholder approval/budget allocation . 
  • Obtain and cascade relevant information and analytics to conduct reviews that drives business improvement . 
  • Ensure that supplier contracts drive performance against quantified business needs and continuous improvement through the creation of services schedules and assist in negotiating where applicable . 
  • Ensure that supplier contracts comply with applicable regulatory requirements by reviewing on an annual basis in conjunction with NBC Legal .
  • Review supply market and supplier research and deliver potential cross functional strategies that are innovative to the supplier Drive supplier and product/service rationalization initiatives and ensure that specifications/functionality are fit for purpose Participate in formal supplier performance reviews across all business needs including cost management, development, technology road-mapping, productivity etc. 
  • Design and implement supply base capability communications via internet, binder or supplier road shows. Submit weekly status updates on all projects/suppliers within category . 
  • Facilitate contract administration process for all suppliers within category and ensure that the central repositories hold the latest contracts and change controls .
  • Instruct suppliers to adhere to Corporate Social Responsibility (CSR) and Business Continuity Management (BCM) requirements Manage supply dependencies and interactions effectively up to senior level throughout the sourcing life cycle, internally with clients, colleagues and external suppliers Administer the handover of commercial arrangements into live operation post contract award .
  • Ensure appropriate engagement of internal legal resource and control their input to meet business and sourcing requirements | Stakeholder Management : Develop stakeholder relationships using effective communication plans and forums Create supplier/business forums to promote proposals regarding innovation, cost saving ideas, product or service and process improvement opportunities | Compliance : Ensure compliance scores are maintained at best in class levels (90%) for Supplier and Channel by reviewing MI on a monthly basis per supplier in line with the system requirements .
  • Ensure compliance with internal policies and procedures e.g. ECCG, Sanctions, HR Policies, Gift Registers etc.. by keeping abreast of new developments and developing, implementing and monitoring appropriate control measures .Liaise with internal and external compliance functions, e.g. Internal Audit, Group Compliance in order to stay up to date .with developments in the Risk environment . Manage risk by ensuring that financial policies and procedures, regulatory a
Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Certified Procurement and Supply Proffessional – Procurement and Supply proffesional Technician Board, Commercial mindset – Senior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), English, Experience in a similar environment at junior specialist level, Leading people – Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Procurement Knowledge (Meets all of the requirements), Swahili

CLICK HERE TO APPLY

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Position: Head of Products and Sales
Location: Head Office NBC
Job ID: R-15901142

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Job Description​
Head of Sales and Product is responsible to ;
  • To develop Products by identifying Potential Product, Conducting Market research, generate product requirements, specifications, Pricing and time integrated plan for product introduction and marketing strategies.
  • To manage the local product range for Retail Banking customers, ensuring the business remains competitive while achieving its stated income targets.
  • To review recommend and implement new product developments and enhancements to the existing product set.
  • Understand the NBC competitive position for each product category and sector of the market to make recommendations in respect of local pricing and local market potential.
  • Act as principal point of contact on product issues for sales and marketing teams.
  • To build and develop high-performing sales team through embedding performance development and coaching in order to achieve maximum potential to meet and exceed sale and targets.
  • To interpret and communicate overall Retail Strategy as well as the strategy for Lead Generators (LG) Responsible for the overall performance of the Lead Generators in-country from a people, process, profitability and control point of view.
  • Deepening corporate relationships to increase our penetration in company employee bases. Through collaborative efforts and engagements initiated by the bank@work team.
Qualifications
Agile ways of working (Meets some of the requirements and would need further development), Bachelor's Degree, Commercial mindset - Senior (Meets all of the requirements), Credit Risk (Meets all of the requirements), Experience in a similar environment at specialist level, Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Reasoning (Meets all of the requirements), Research (Meets some of the requirements and would need further development)
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Position: Head Of SME
Location: Head Office NBC
Job ID: R-15907527
Job Description​
Accountability: Driving Business Development and Growth -40%
  • The role holder will have specific accountability for delivering the overall growth of the SME segment. This include Implementation of acquisition, Retention and expansion strategies for all segments.
  • Take major operating and investment decisions for the SME unit including: overall SME planning and Budgeting, Prioritisation, Resource allocation
  • Generate, evaluate and making recommendations for SME to the Director of Business Banking and where relevant, to the in-country leadership and wider RBB leadership
  • Monitor and ensure that Key Performance Indicators for the SME unit are achieved
  • Drive an effective, strategy, business model and customer value proposition that focuses on building and deepening relationship with existing and new profitable customers.
  • Develop and implement strategies to deliver performance and growth targets within the SME Banking unit.
  • Cascade SME strategies to the SME team and to all the Branches.
  • Drive performance against Key Performance Indicators as agreed with the BB Director or Regional Counter part
  • Frequently monitor performance of the SME unit to ensure growth in all areas is achieved
  • Understand the business drivers and issues that have an impact on the performance of SME and proactively manage them.
  • The role holder will have accountability for the establishment and embedding of the values, behaviours and risk appetite that underpin the achievement of the SME Banking objectives.
  • Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
  • Proactively research competitive threats/opportunities within the team’s market and geographical area.
  • Perform all other duties as reasonably assigned.
Accountability: Customer Service Management -25%
  • Act as the Business Bank face to the SME Market and develop strong business networks.
  • Understand and articulate business trends and developments and formulate business development strategies to shape the SME proposition and meet changing market needs.
  • Generate proposals to increase the value of the Business Banking portfolio, through identification of new markets and or product opportunities, including potential alliances.
  • Build a motivated, committed and focused team, consistently delivering creative, precise and customer-focused service.
  • Ensure SME service excellence through continuous monitoring of results of customer surveys i.e. NPS against target service quality standards
  • Collaborate cross-functionally to provide high standard of service delivery.
  • Engage in high net worth client meetings as needed for complex scenarios reviews and consultations;
  • Monitor levels of complaints and quality of handling. After analysing, seek & implement solutions to improve
Accountability: People Management and Development -25%
  • Lead the SME team to best in class standards, attracting the best available talent, drive performance and consequence management using reward practices to distinguish and reward top performers.
  • Develop and communicate an annual resource and capacity plan for the SME Unit.
  • Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in attracting the best in class talent.
  • Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the SME team.
  • Maximize performance of team members by identifying development and training needs, and ensure coaching or delivery of training takes place.
  • Drive employee development and engagement in order to achieve a high performance climate and culture.
  • Conduct effective performance management for direct reports.
  • Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
  • Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
  • Acts as escalation point for grievance cases for the SME unit.
  • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development
  • Motivate staff through appropriate recognition schemes
Accountability: Risk, Control and Compliance Management -10%
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal NBC Policies and Policy Standards.
  • Understand and manage risks and risk events (incidents) relevant to the role.”
  • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
  • Ensure all financial crime matters are addressed on time e.g. annual PEP & HRR,LR reviews
  • Control Non-performing Assets to within regulatory and Industry standards
Qualifications
Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Senior (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at management level, Leading people - Leadership level (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Product and/or Service Knowledge (Meets all of the requirements), Reasoning (Meets all of the requirements)
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Position: Markets Sales Dealer
Location: Head Office NBC
Jib ID: R-15907531
Job Description​
Accountability : Markets Sales Dealing. Time split : 80%
Key actions to include:
  • Lead on development of New Products, under the guidance of the Head of Markets Sales, actively participating in the implementation of the Markets Sales Strategy in line with Markets Sales country sales requirements.
  • Working closely with the Head of Markets Sales to implement Fixed Income sales business for NBFI’s, which includes:
    • Working with the head of regional FI sales to close deals
    • On-boarding relevant clients
  • Working closely with the Head of Markets Sales to implement the Risk Management Products (RMP’s) roll out in country, which includes:
    • Assisting the NPA champion in ensuring that NPA approvals are obtained for markets product
    •  Looking for opportunities to present RMP’s to clients and Closing RMP deals
  • Ensure that all branch FX transactions are advised and covered through the FX trading desk for efficient management of FX position
  • Acting as the primary point of contact for both internal (Corporate & Retail) and external Markets Sales clients, ensuring regular face-to-face engagement with the Corporate team to promote teamwork
  • Manage one’s Direct Dealing Mandate (DDM) client portfolio, to include:
    • Daily contact with DDM clients
    • Regular face-to-face interaction with DDM clients
    • Regular contact with principle Relationship Manager
  • Managing one’s allocated client portfolio and support the team in the management of the other client portfolios where needed
  • Under the direction of the Head of Markets Sales achieving a leading position in the chosen products, markets and segments by:
    • Spending at least 50% of one’s time meeting with existing and identified new clients
    • Giving superior customer service
    • Presenting the full NBC product set to clients whilst managing the product portfolio to suit client needs
    • Expanding the customer base to financial institutions and investors as is appropriate
    • Engaging with and delivering on Retail and Business Banking initiatives to grow the client base and the product distribution
    • Undertaking customer visits and joint customer visits with Coverage team
  • Managing one’s client portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
  • Assisting the Head of Markets Sales in achieving strategic and tactical objectives
Accountability : Reporting. Time split: 5%
Key actions to include:
  • Providing weekly reporting on client growth, volume and profitability in one’s own portfolio
  • Providing detailed Management Information to the Head of Markets Sales on the composition, performance and profitability of the client portfolios on a monthly basis
  • Assisting the Head of Markets Sales with any ad-hoc reporting requests
Accountability : Risk management. Time split : 10%
Key actions to include:
  • Maintaining a strong compliance culture
  • Adhering to all the policies and procedures of the bank
  • Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
  • Ensuring high quality of service to all clients (reputational risk)
Accountability : Personal Development. Time split : 5%
Key actions to include:
  • Actively managing one’s own technical and soft skills development in conjunction with the Head of Markets Sales
  • Researching, identifying and proposing training solutions for own development to the Head of Markets Sales
Education and Experience Required;
  • Bachelor Degree
  • Preferred ACI Dealing Certificate
  • 2-3 years related experience
Knowledge & Skills: 
  • Knowledge of Markets products 
  • Knowledge of Sales Techniques 
  • Understanding of interest rate and foreign exchange markets
  • Understanding of interest rate risk, foreign exchange risk and credit risk
  • Understanding of the policies, procedures and ethical requirements of a Markets environment
  • Excel competency
  • Communication skills
  • Understanding of political and economic activity and the impacts on exchange rates and interest rates
Qualifications
Bachelors Degree and Professional Qualifications - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets all of the requirements), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
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Position: Collateral Risk Assessment Manager
Location: Head Office NBC
Job ID: R-15907568
Job Description​
Team Leadership (10% to 30%)
Responsibilities:
  • Develop highly motivated team maintaining excellent relationships with own team and wider team to ensure achievement of business goals.
  • Provide leadership to Collateral risk assessment within Risk Control Unit (RCU) in line with the Team’s overall strategy.
  • Help identify training needs and provide coaching to all members of the RCU to improve performance.
  • Act as a role model and drive proactive application of NBC Values and Behaviours throughout the team.
  • Work closely with the Relationship team and Credit team (Credit Analysts) to ensure effective management of day to day staff resources to ensure that procedures and processes are followed as per RCU standard operating manual, that appropriate support is provided to the RMs and Credit analysts and that added value is provided where possible.
Collateral Risk Assessment (60-70%)
  • Manage valuation practice and Valuers involved by the Bank
  • Manage land related matters arising within NBC.
  • Manage real estate projects funded by Bank. Review of valuation report submitted by Bank’s Valuers.
  • Advise the forced sale value to be adopted in loan decision making by the Bank
  • Participate in evaluation panel during outsourcing of external Valuers.
  • Conduct Valuation training on Acceptable Securities and Valuation to Lending Business unit.
  • Advice on the suitability of asset pledged as collateral to the Bank by borrowers.
  • Verification (demarcation/boundaries and existence) of collaterals pledged by new and existing borrowers (Plot tracing).
  • Evaluate performance of Bank’s approved Valuers on quarterly basis.
  • Ensure compliance with applicable legislation and regulations in the implementation of Bank funded projects.
  • Manage and advise loan disbursed in tranches funded by Bank for Construction projects.
  • Hold Periodic Meetings with Valuers
  • Maintenance of robust and fully updated Valuation tracker
  • Maintain interactive relationship with Credit Analysts and RMs to ensure rectification of the outstanding issues
  • Ensure RCU have the resources required to enable compliance with any external / internal regulations regarding Collateral Risk Assessment
  • Responsible for the rectification & documentation of any recommendations arising out of Audit/Assurance, Conformance and Central Bank examination reports on Collateral Risk assessment
  • Act as a source of technical excellence and point of reference in relation to Collateral Risk Assessment activities for the Credit analysts, RMs and RCU
Business Risk Partnership (15 - 20%)
  • Ensure a consistent quality of service to stakeholders.
  • Work in partnership with Credit Analysts and RMs on new and existing customers to ensure proper Collateral Risk Assessment are conducted
  • Work in partnership with colleagues and proactively anticipate, respond to and seek to exceed the expectations of customers.
  • Attend meetings with the Credit analysts/ RMs if problem arise/ issues are to be discussed / need to be resolved.
Team Working (10 - 15%)
Responsibilities:
  • Develop and maintain a close working relationship with Relationship Managers, Credit analysts and Services and Delivery Area.
  • Support the Head of RCU in delivering effective PDs for individuals within the team
  • Owner of the Collateral Risk Assessment Tool and its relative monthly/quarterly/annual reporting.
  • Participate & encourage team in team activities, social occasions and community drives
Qualifications
Bachelors Degree and Professional Qualifications - Architecture, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Leading people - Team level (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Process optimisation (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Risk Management (Meets some of the requirements and would need further development)
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Position: Head of Customer Network and Business Development
Location: Head Office NBC

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Job Description​
Reporting to Head of Retail banking, Head of Customer network & Business Development has responsibilities:
  • To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
  • To manage the bank’s service channel as a pan bank service outlet.
  • To meet and exceed the P&L targets assigned by NBC.
  • To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
  • To provide business leadership & operational excellence to all customers including internal customers (staff).
  • To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
  • To ensure all local regulations and corporate policies are adhered to in customer network.
  • Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking strategy
  • Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
  • The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
  • This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches 
Qualifications
Agile ways of working (Meets all of the requirements), Analytical Thinking - Advanced (Meets all of the requirements), Bachelor's Degree, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Experience in a similar environment at management level, Leading people - Leadership level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

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Position: Manager: Transactional services
Location: Head Office NBC
Job Description​
Accountability
The design, development and delivery of the Transactional services operational plan
  • Formulate and own overall operational plan across transactional services, including:Efficient on boarding of client to transactional services products and monitoring of channel/Product needs utilization across the CIB and BB businesses .
  • Assist the Head of Cash Management to deliver the Pan-Africa transactional banking strategy in NBC
  • Work with the Coverage and Business Banking sales teams to understand & segments customer needs, identify the most valuable customers and create customized propositions
  • Co-ordinate transactional services customer support  approach to ensure high quality of customer experience to maximize transactional banking revenue
  • Proactively support implementation of the cash management  initiatives and ensure minimal impact to customer service disruption.
Business communication
  • Become an expert referral point for Operations strategy as it relates to CIB and BB transactional services.
  • Build strong relationships with Business Banking and corporate banking stakeholders
  • Actively engage business partners (Credit, Risk, Compliance, IT, Operations etc) to drive the acceptance of the transactional services operational plan
Business Management and Delivery
  • Drive the Transactional services team to deliver the cash management strategy within the function through providing guidance, regular monitoring aproaches and product peformance reviews.
  • Develop meaningful MI that will assist the departments/stakeholders in tracking their performance; provide detailed analysis of the Transactional services portfolio including but not limited to:Client onboarding pipeline,Onbaording turnaround time,cash product utilization per segments to client level, product performance MI measuring uptake and revenue generated from cash products.
  • Participate and contribute to the annual and long-term planning and strategy sessions for BB/CIB and Bank as whole.
  • Budget accountability - Agree targets and take accountability for the overall achievement of the department in terms of cost performance and management
  • Proactively identify initiatives of reducing costs and initiate projects to implement cost saving measures.
  • Liaison with key change programmes to understand impacts and requirements on cash Management portfolio, and make appropriate recommendations.
  • Ensure suitable capacity planning mechanisms are in place & monitored
People Management/Functional Excellence ​
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive regular coaching and feedback in order to develop to achieve their maximum potential.
  • Discuss and finalize Performance Development Plans and ratings for team.
  • Determine and manage Training Needs Analysis and ensure completion by liaising with the HRBP and Development Partner.
  • Review, define & implement roles & responsibilities of the transactional service teams
  • Draft succession plans for key roles and update them at least annually.
  • Identify talent candidates in the team and ensure that additional development opportunities are created for high potential employees.
  • Hiring of suitable candidates within Transactional Services in liaison with the HRBP
  • Conduct exit interviews for all employee-initiated departures from the bank.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc.), and submit to HR for record keeping.
  • Directly responsible for discipline for members of own team
  • Motivate staff and ensure they are recognize through the NBC recognition schemes.
  • Create an empowering environment for team members, encouraging individual ownership and initiative
Risk Management and Control
  • Ensure self and Transactional services team understands and is compliant with all Group,RoA and local regulations and policies, including delivery of all operational Risk and Compliance Attestations.
  • Manage real payment risk and deliver risk reporting covering areas such as risk events and dispensation and waivers.
  • Manage any transactional services related audit issues and follow-up audit findings to ensure timely closures.
  • Maintain proper governance and controls relating to transactional services activities, which are compliant with Group directives/guidelines.
  • Comply with local international  transactional regulations applicable to the bank.
  • Ensure completion of RCA Control Testing process and resolution of all Operational Risk Management issues raised.
  • Review snap checks carried out in the department. Own results and follow-up with Team Leaders for all logged snap check issues for resolution.
  • Ensure that practices and controls required by Policies are communicated to all relevant colleagues
  • Ensuring compliance with the Group process for applications for waivers and dispensations and the notification of breaches of Policies as appropriate
Qualifications
Analytical Thinking - Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - BMI - Business Management and Informatics, Banker’s Certification - Tanzania Institute of Bankers, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), English, Experience in a similar environment at senior management level, Leading people - Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

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Position: Manager: Cash
Location: Head Office
Posted: 02nd March, 2020
Job ID: R-15906592

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Job Description​
Customer relationship management: Relationship Management and Client Solutioning,
Develop, manage and retain a portfolio of clients by building strong and sustainable relationships | Sales: Sell solutions using a diagnostic approach and by using an in-depth understanding of client needs and/ or industry to form a holistic view of the clients business, | Client management: Create and maintain an annual Client Management Plan, including input form product/sector specialists and credit analysts. | People & Performance: Owning & Deliver on all performance targets for the allocated portfolio of external sales activities.
QualificationsThinking - Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Experience in a similar environment at specialist level, Openness to change (Meets some of the requirements and would need further development)

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