Position: Senior RM, Priority Banking - (1900017108)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 07/Feb/2020
Unposting Date: 17/Feb/2020
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
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To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're
committed to promoting equality in the workplace and creating an
inclusive and flexible culture - one where everyone can realise their
full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client
base.
Read Also:
Role
1. Mandate:
a. In/outbound ETB advice & sales
- Portfolio of “high-value” Priority Clients besides other clients
- Engage Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
- Meet clients when required (ie once a month)
- Prepare and educate clients to interacting via online, Client Centre
b. NTB referrals from clients
- Acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Priority Banker/Team
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Requirements:
- Acquiring from individual client referrals
- Actively engaging during the first 3 months
- Supporting the client on any client-initiated needs
- Proactively reaching out to client for advice discussions
- Delivering on transactions, service requests, mobile/online training
- Proactively engaging with the “Hidden Affluent”
- Updating KYC
- Migrating to Private Banking
- Managing Client’s credit situation
- Migrating newly Affluent
- Enhanced multi-product Priority knowledge
- Market and competition knowledge
- Presentation and soft skills tailored to engaging Affluent Clients
- Internal stakeholder engagement skills
- Closing deals
- Ability to drive and manage client interaction
- Communication and presentation skills
- Negotiation and objection handling
- Client training on digital solutions
- Discipline and time management to handle a client portfolio
- Ability to solve problems and close issues without handing over
- Strong analytical ability
- Understanding of Priority KYC principles
********************
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 10/Feb/2020
Unposting Date: 17/Feb/2020
Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It's Best Answers plus Examples. Click Here
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Read Also:
- Maximize sales performance to achieve given revenue targets (Team) through liability products [Current /Savings Accounts, wealth management products and asset related products (secured, unsecured)
- Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
- Participate actively in branch sales planning to generate action plans for meeting targets
- He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
- Ensure high level of customer service in the Team. Manage difficult customer situations
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- Take responsibility for general reconciliation and control activities
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
- Encourage others to work in a healthy and safe manner;
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
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Apply now to join the Bank for those with big career ambitions.
********************
Position: Relationship Manager, Business Banking - (1900018593)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 10/Feb/2020
Unposting Date: 17/Feb/2020
Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It's Best Answers plus Examples. Click Here
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're
committed to promoting equality in the workplace and creating an
inclusive and flexible culture - one where everyone can realise their
full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client
base.
Read Also:
The Role Responsibilities
•
Relationship deepening by proactively reaching out to & engaging
with high value Business Banking Clients and “Hidden Larger Businesses”
as per the mandates protocols
• Acquiring from ETB client, CB and CIB referrals (MGM)
• On boarding clients on TWC and LAP proposition.
• Supporting the Client on any Client-initiated needs
• Delivering on transactions, service requests, On line Banking, Mobile/Web training
• Updating CDD/AML
• Managing Client’s Credit Situation
Our Ideal Candidate
Product Broadening
• Understanding of businesses and financials
• Enhanced multi-product BB knowledge
• Market and competition knowledge
Client Engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing Deals
• Ability to drive and manage Client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions
Journey completion
• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BB KYC/ CDD principles
Experience/ Knowledge Required
• Good first degree or requisite technical skills gained through professional associations and practical experience (3-5 years experience)
• Good working knowledge of banking products.
Apply now to join the Bank for those with big career ambitions.
Product Broadening
• Understanding of businesses and financials
• Enhanced multi-product BB knowledge
• Market and competition knowledge
Read Also:
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing Deals
• Ability to drive and manage Client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions
Journey completion
• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BB KYC/ CDD principles
Read Also:
• Good first degree or requisite technical skills gained through professional associations and practical experience (3-5 years experience)
• Good working knowledge of banking products.
Apply now to join the Bank for those with big career ambitions.
