Position: Chinese Relationship Manager (Mandarin Speaking) - Commercial Banking - (1900016189)
Job: Commercial Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Unposting Date: Ongoing
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About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're
committed to promoting equality in the workplace and creating an
inclusive and flexible culture - one where everyone can realise their
full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client
base.
Job Purpose
Grow and retain profitable CB clients
Provide clients with needs based solutions
Build trusted client relationships
Maintain a high level of client engagement
Outstanding communication and presentation skills
Portfolio maintenance
Portfolio analysis
Understand Client Value Proposition (CVP)
The Role Responsibilities
Relationship Management
Be flexible, responsive and accessible; maintain frequent but added-value contact with client
Build relationships with decision makers and influences within a client’s circle of influence
Follow up quickly on outstanding issues, updates or questions to ensure flawless execution
Act as an advocate for client and help them to navigate the Bank
Obtain feedback from client and seek to exceed their expectations
Able to drive CVP in a strategic level related to certain business segment.
Sales
Provide expert guidance to the team on targeting market prospects
Align profitability goals with client needs by negotiating terms as a package with the group
Shape client base segmentation and business development strategy
Provide expert guidance to the team on holding a client pitch
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Risk & Compliance
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the bank
Understand and implement the Bank's procedures to independently assess and recommend strategies for and credit exposures to clients
Formulate and lead in building bank's short term and long term credit risk strategies at unit / country level
Ensure that staff only pitch relevant Financial Markets products to clients based on their risk profile within the appropriateness framework
Credit Risk - Core
Apply knowledge of working knowledge of internal credit and regulatory policies, procedures, guidelines and products etc, in managing client and portfolio level credit risks
Follow the Bank’s procedures to complete risk assessment and recommend strategies for and credit exposures to clients with a moderate risk profile
Ability to identify opportunities in offering the appropriate product to the client from the bank’s product suite keeping in view the customer risk profile and credit facility needs.
Monitor for early warning signs of changing risk environment which may impact client and breaches in approval terms and condition. The candidate should be in a position to understand and propose necessary actions which work together the best interests of the bank.
Respond quickly to all internal or regulatory requirements or policy changes
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Our Ideal Candidate
- Business or accounting related degree.
- MBA/ACA preferred.
- Minimum 7 years experience in a corporate banking environment of which minimum 2 years should be of managing corporate client relationships.
- Sound understanding of corporate treasury products, trade finance products, Retail Clients products.
- Strong credit appraisal and marketing skills, with the ability to interpret complex financial information.
- A good understanding of the general, economic, political and business environment of the region.
- Excellent communication (written and verbal) and negotiation skills.
- High quality experience in a credit management position with proven ability to manage a team.
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Branch Sales and Service Executive - (1900024796)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 04/Oct/2019
Unposting Date: 18/Oct/2019
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It's
about showing how you embody our valued behaviours - do the right thing,
better together and never settle - as well as our brand promise, Here
for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
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The Role Responsibilities
- Receive and ensure applications for new Current, Savings, Fixed Deposit and Call Accounts are as per account opening requirement.
- Receive and process applications for personal Loans, personal overdrafts.
- Accept, scrutinise mandates for new accounts
- Receive and process new and renewal applications for Debit Cards and hand over to operations officer for further processing
- To actively participate in branch sales planning to generate branch action plans for meeting/exceeding sales targets.
- To generate new business via local sales promotions, in – branch contacts and contacts with alliances.
- To build and deepen relationship with existing customers
- To maximise cross sell opportunities
- To provide quality, efficient after sales services
- Ensure adequate supply of up to date product brochures.
- Submit Sales Return to vcgm -sd
- Daily updating of the Sales Charts/Branch Manager’s Dashboard.
- Carry out the monthly sales tracking.
- Regular visits to customers
- Ensure that Top 200 customers programme is maintained
- Checking FDR transactions, interest rate review, breaking FDR
- Respond to suspicious transactions queries raised by HUB
- Any other duties delegated by the Manager
- Ensure compliance with Group Policy and Standards, local regulations, controls and procedures of the Bank
- Ensure compliance with Guidelines and Procedures on Customer Due Diligence for account opening and ‘Guidelines and Procedures on Cross border account opening referral’ issued by Group Business and Operational Risk
- Ensure you remain alert to the risk of AML and assist in the bank’s efforts in combating it by adhering to the key principles in relation to identifying your customer, reporting suspicious activity, safeguarding and not disclosing suspicions to customers.
- Ensure you adhere to health and safety policies and procedures to ensure that you work in the safe environment and do not put the safety of other staff and customers at risk.
Our Ideal Candidate
- “A” Level however a professional qualification would be advantageous (IOBZ or CIS)
- At least 5 years Banking Experience.
- Thorough knowledge of bank products and procedures.
- Thorough knowledge of lending, credit scoring and securities.
- Sales and marketing ability.
- Change driven, ability to adapt and motivate others to accept change.
- Effective decision taker to handle a variety of branch problems and issues.
- Strong interpersonal, management and leadership skills.
- Ability to plan.
- Wide knowledge of banking practice and theory, professional qualification advantageous.
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