Reservations Clerk Jobs
Overview
On behalf of a client, Outstanding Solutions are looking for
Reservations Clerk to fulfill reservation requests by determining the
rooms available to meet customer desires. The lodge offers luxurious
hotel experience to its guests and is located in Karatu with 17
cottages.
Project Location(s): Karatu
Education: College Diploma
Compensation:TSH 600,000 Gross
Responsibilities
- To manage all sales enquiries and communicate all requests to the relevant departments concerned.
- To respond to all sales enquiries from wholesalers, agents and direct bookers within a 12-hour period.
- Ensure effective daily communication with Front Office and operational departments.
- To generate new business for the property being aware of the selling services.
- Answer all telephone calls in a professional manner.
- Prepare Meal & Room Forecast for 3 days, update it as required and attend Morning Briefing with the Department Heads to review this Forecast.
- Prepare arrival and departures reports.
- Prepare purchase orders for all game drive and transfers via our POS system.
- Communicate Agent Familiarization Trips and highlight the key agents to the Front Office Manager, Assistant Manager or General Manager.
- Ensure deposits and payments are collected as per the Deposit and Payment policy.
- Ensure reservations files are always up to date and filed in an orderly manner.
- Ensure all reservations are clean, complete and no overbookings.
- Ensure bookings made via online platforms are checked and payments collected as per standard.
- Ensure working tools and equipment are always in good working condition and report any damage to your immediate supervisor. Requisition supplies as needed.
- Ensure all booking details are entered correctly in the system, including dietary restrictions, names of all guests and any special celebrations.
Reservations Report
- Prepare Expiry Reports daily and notify the agents as required.
- Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
- Prepare Activities Reports and share with the concerned departments.
- Prepare Guest Notes Reports and share with the operational departments.
Other Duties
- Prepare Expiry Reports daily and notify the agents as required.
- Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
- Prepare Activities Reports and share with the concerned departments.
- Prepare Guest Notes Reports and share with the operational departments.
Core Competencies
- To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- To contribute ideas and suggestions to enhance operational procedures in the department.
- To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- To contribute positively by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.
Minimum Qualifications
- Tanzanian Resident
- English language proficiency
- Previous experience in reservations environment
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Receptionist Jobs
Overview
On behalf of a client, Outstanding Solutions are looking for Receptionist to perform administrative and office tasks such as answering phones and email, receiving visitors, and providing general information about their organization to the public and customers. The lodge offers luxurious hotel experience to its guests and is located in Karatu with 17 cottages.CLICK HERE TO READ MORE
