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Agent Care Team Coordinator at BURN
About the role
Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania.
Recommended:
Duties and Responsibilities
- Training and Development:
- Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
- Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
- Operations Management:
- Oversee and manage all aspects of agent care officers’ operations, including effective team management.
- Oversee recruitment, training, and onboarding of sales agents & ACT officers
- Ensure correct agent mapping and zoning based on approved criteria and SOM
- Confirm and verify field team commission payments and ensure timely payment
- Address field challenges and support agents in improving performance
- Budget Requirements:
- Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands.
- Business Development:
- Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.
- Reporting:
- Provide feedback to senior management on initiatives derived from sales agents’ feedback.
- Escalation management:
- Oversee and manage escalations from sales agents regarding performance-impacting issues
- Proactively identify root causes and implement strategic improvements to prevent future issues.
- Feedback and Escalation Management:
- Gather feedback from sales agents and provide insights to senior management for strategic decision-making.
Read Also:
Skills and Experience
- Essential: 4+ years of Agent management/ Agent support with medium-level management experience, preferably in the renewable energy sector or clean cooking.
- Bachelor’s Degree from University
- Solid understanding of performance metrics, data analysis, and reporting.
- Experience in business development, sales strategy, or process optimization.
- Sales or operations data analysis and reporting experience
- Experience in sales support is a plus.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees.)
How to Apply:
To submit your application, please follow the link provided below.
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