Quality Performance Engineer at Yas
NEW VACANCY
Let’s grow together, become part of our team!
Quality Performance Engineer
We are looking for a Quality Performance Engineer with a University degree in Telecommunications or an equivalent course, and at least 1.5 years of experience in the telecommunication industry, especially in optimizations and customer management.
Recommended:
CORE RESPONSIBILITIES
- Align with TCRA & UCSAF Zonal teams for QOS, issue resolutions, and jointly conduct external interference visits.
- Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports for regulatory entities, including UCSAF and TCRA.
- Support the technology department by understanding its customers, their needs, and expectations through Zonal market visits.
- Handle all customer complaints brought in by TCRA, UCSAF, and other regulatory bodies.
- Interface with NOC to ensure that all received complaints are worked on by responsible teams, and resolutions and feedback are provided timely.
- Support Quality teams in the regions and work closely with the customer service team on VOC and NPS Reports follow-up and resolutions.
- Ensure the Network availability target is attained and maintained.
COMPETENCIES
- Excellent oral and written communication skills.
- Demonstrated stable and proven planning skills.
- Independent with a good work attitude and high level of integrity.
- Strong customer management and communication skills.
We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
Only shortlisted applicants will be contacted. Female candidates are encouraged to apply!
Apply before March 09, 2025.
How to Apply:
To submit your application, please follow the link provided below.
Convergent Billing System (CBS) Engineer at Yas
NEW VACANCY
Let’s grow together, become part of our team!
Convergent Billing System (CBS) Engineer
We are seeking a Convergent Billing System (CBS) Engineer with a University degree in Information Technology, Electronics, or Computer Science and a minimum of 2 years of experience.
CORE RESPONSIBILITIES
- Implement upgrades, patches, and new features, testing them to ensure compatibility and minimal disruption to billing operations.
- Provide systems support and preventive maintenance for the Billing system (CBS) and generate Performance Reports.
- Work with vendors and third-party providers for system enhancements or integrations with other business systems.
- Collaborate with product development teams to design, configure, and deploy new products and services within the billing system.
- Work closely with IT, Finance, and Customer Service teams to identify system requirements and resolve issues related to billing processes.
- Implement best practices for cloud security, compliance, and disaster recovery, especially in classified environments.
- Ensure availability of CBS files and dumps on the CBS mediation side and deliver daily file count status reports into DWH.
COMPETENCIES
- Proficiency in Linux/Unix-based systems, Databases, Networks, and Server Management for handling backend operations.
- Experience with Kubernetes for managing containerized applications and workloads.
- Knowledge of containerization technologies like Docker.
Read Also:
We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
Remote work opportunities
Only shortlisted applicants will be contacted. Female candidates are encouraged to apply!
Apply before March 09, 2025.
How to Apply:
To submit your application, please follow the link provided below.
