Relationship Manager – Premier Banking at Ecobank
WE ARE HIRING
Position: Relationship Manager – Premier Banking
Reporting to: Head Consumer Banking
Location: Dar es Salaam, Tanzania
Job Summary:
Overall, growth, retention and execution of the premier banking
offering, related initiatives and activities aimed at creating value for
the client and the bank.
Recommended:
Key Responsibilities
Business Performance:
• Maximize bank profitability and ensure value add to customers
through cross-selling specifically focusing on wealth and lending
opportunities
• Identify new business opportunities and expands opportunities
across existing client base, to achieve defined financial budgets,
through optimal growth of assets and liabilities, transactional, margin
management and revenue streams in line with agreed targets.
• Achieve product sales targets of the business, deliver deposit, loans, revenue, customer
service and efficiency targets and identify and rectify revenue leakage for own portfolio
Relationship Management & Customer Service:
• Ensure a deep understanding of the client requirements through regular value-adding interactions with clients.
• Raise, manage and follow up on queries to ensure the client is provided with constant
feedback and that queries are resolved within agreed SLAs.
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS)
Leadership and people management:
• Share knowledge and best practice
• Provide feedback to various supporting units
Process, Controls and Operation Performance:
• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.
Strategic Initiatives:
• Expanding approved market reach.
Qualification & Experience:
• Educational Background: Bachelor’s or master’s degree Banking or
Business Administration, Economics, Finance, or other related fields of
study.
• Professional Experience: At least 5 years of experience in relationship management and branch operations.
Read Also:
Application Instructions:
Application:
If you are interested and meet the selection criteria, please submit your Curriculum
Vitae by March 10, 2025.
to: ETZ-RECRUITMENT@ecobank.com
Only shortlisted candidates will be contacted.
Ecobank Tanzania Limited
Human Resources
