Customer Relationship Officer at Dangote
Description
Job Overview:
The Customer Relationship Officer is responsible for managing and nurturing customer relationships to enhance satisfaction and retention. This role involves acting as the primary point of contact for clients, providing exceptional service, and ensuring that customer needs are met effectively.
Recommended:
Key Responsibilities:
- Act as the main point of contact for assigned customer accounts.
- Build and maintain long-term relationships with clients, ensuring high customer satisfaction.
- Resolve customer complaints, issues, or inquiries in a timely and effective manner.
- Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
- Gather customer feedback and communicate it to relevant departments to improve products and services.
- Develop and maintain customer profiles and records in the CRM system.
- Identify opportunities for cross-selling or upselling products and services to existing clients.
Requirements
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience (2+ years) in customer service or relationship management.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and customer-focused mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational and time management skills.
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
Pre-Sellers - 6 posts at Dangote
Description
Job Overview:
The Pre-seller will be responsible for identifying and generating leads, building relationships with potential customers, and gathering information on market trends and client needs to support the sales process. The role involves working closely with the sales team to qualify leads and set up meetings for sales representatives to close deals.
Key Responsibilities:
- Identify and prospect potential customers through various methods, including cold calling, networking, and market research.
- Engage with potential clients to understand their needs and gather relevant information to help shape sales strategies.
- Qualify leads by assessing their potential for conversion and passing them on to the sales team.
- Schedule meetings, product demonstrations, or calls between potential clients and the sales team.
- Collaborate with the sales team to ensure smooth transition of leads from the pre-sales to the sales phase.
- Maintain up-to-date knowledge of the company’s products, services, and market trends to effectively engage with potential customers.
- Track and report on lead generation activities, providing regular updates to the Area Sales Manager.
- Assist in organizing sales events, presentations, or promotional activities to create awareness and generate leads.
- Collect feedback from potential customers and relay it to the sales and marketing teams for process improvement.
Read Also:
Requirements
Qualifications:
- High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or a related field preferred.
- Proven experience (1-2 years) in sales, lead generation, or customer-facing roles.
- Strong communication and interpersonal skills with the ability to engage clients effectively.
- Ability to work independently and collaboratively within a sales team.
- Strong organizational skills with attention to detail.
- Knowledge of the company’s products and services and an understanding of market trends is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Positive, motivated attitude with a desire to learn and contribute to the success of the sales team.
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
Technical Sales Manager at Dangote
Description
Job Overview:
The Technical Sales Manager will be responsible for supporting the sales team with technical expertise and driving the sales of our technical products and services. This position will work closely with both the sales and technical teams to ensure that our offerings meet customer requirements and expectations, optimizing the overall sales process.
Key Responsibilities:
- Provide technical expertise to the sales team in product demonstrations, client presentations, and proposal development.
- Act as a liaison between the sales and technical teams, ensuring smooth communication and understanding of customer needs.
- Assist in the preparation and delivery of technical product presentations to clients.
- Collaborate with the product development team to identify potential areas of product improvement and innovation.
- Lead the response to technical inquiries and provide solutions to client problems during the sales process.
- Train and mentor the sales team on technical aspects of the products and services.
- Maintain in-depth knowledge of the company’s product portfolio and industry trends to effectively position the products in the market.
- Ensure that customer feedback is effectively communicated to the product and technical teams for continuous improvement.
Requirements
Qualifications:
- Bachelor’s degree in Engineering, Technical Sciences, or related field (Master’s preferred).
- Proven experience (5+ years) in technical sales or a similar role, ideally within cement/construction industry.
- Strong understanding of technical products and services.
- Excellent communication, presentation, and negotiation skills.
- Ability to work cross-functionally with technical and sales teams.
- Strong problem-solving skills and customer-focused mindset.
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
Business Development and Technical Services Manager at Dangote
Description
Job Summary
The Business Development and Technical Services Manager plays a crucial role at driving business growth and enhancing customer satisfaction through the provision of technical services and support. This position is responsible for identifying & profiling of major projects & contracts, researching prospective major accounts in target markets., pursuing leads and moving them through prospecting process to closing cycle. He/She will coordinate Technical Sales Team across Tanzania Mainland + Zanzibar.
Key Duties and Responsibilities
- Profiling & Prospecting of Key Projects
- Ensure that Dangote Cement brand is reflected on Projects’ Bill of Quantity – BOQ
- Ensure that Dangote Cement is used on identified Projects (shoot for high strike rate)
- Joint Closing of Sales on identified Projects.
- Ensuring that Project pipeline remains wet, always.
- Prepare & present 2-3years Projects overview/horizon.
- Supervise and coordinate technical sales service staff to ensure proper & timely resolution of company/client problems.
- Provide hands-on training to Sales/Technical service staff to ensure a competent and effective workforce.
- Liaise with Area Sales Managers and other departmental heads to develop tactical plans for joint project delivery.
- Monitor, Mentor and motivate Corporate Sales staff to deliver timely and high-quality services to customers.
- Present Monthly reports of work/Operations to company management
- Recommend/advise appropriate products to Project Owners
- Manage Block Makers & Stone Pavers Market Segment
- Organize professional trainings on Concrete Application at Project Sites for Project participants.
- Ensure technical operators comply with set HSE policies and procedures.
- Perform any other duties as may assigned by Head of Sales and Marketing.
Read Also:
Requirements
- BSc in Civil Engineering, Quantity Survey, Building Technology
- 10-15yrs of work experience
- Experience in Building Construction, with some experiences in Key Account Sales, Marketing, or related field
- Strong communication and IT skills
- Ability to manage complex projects and multi-task.
- Excellent organizational skills
- Proficiency in Excel, Microsoft office suits and SAP applications.
- Possesses knowledge of the Cement industry
- Exhibits ability to use Microsoft Word, Excel, Outlook, and PowerPoint
- Speaks confidently and articulately in front of a group.
- Demonstrate the ability to think both analytically and creatively.
- Possesses strong problem-solving skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Self – driven, self-motivated & a Team player.
- Possesses strong writing skills.
- Capable of conducting independent research
- Demonstrates familiarity with budget analysis.
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
Export Sales Officer at Dangote
Description
Job Summary
Export Officer will be responsible for growing Export Market by creating Customers & Maintaining Customers. Essentially, it is about enhancing the sales of our products in other countries by ensuring that our products are made available in the international markets. Job Holder carries out Market Research & Analysis of the trends of the Markets and develop sales plans and strategies to meet & exceed Customers’ expectations consistently.
Key Duties and Responsibilities
- To identify new business opportunities by tapping into the potential customers from different countries.
- To plan, design, develop and implement different sales activities by researching the customer’s needs and requirements.
- To make sure that the existing clients are retained and maintained while developing new customers.
- To ensure that all sales and marketing activities are carried out to support Customers & Volume Growth.
- To take initiative and make efforts to develop creative and effective solutions to any issues that may slow down or hamper export Sales.
- To constantly review distributor’s performances and monitor Sales, so that relevant information can be provided to Management.
- Coordinate closely with the logistics/shipping Company/agents for scheduling and booking shipments to ensure smooth and timely cargo delivery.
- Arrange details of shipments with forwarders, carriers, and agents as necessary for exports.
- Prepare freight invoices and receipt/vouchers for freight received.
- Track the status of all shipments and prepare a report of the same.
- Prepare and submit Monthly statistical reports on Dispatches Cont’d.
- Ensure all paperwork relating to shipments is kept up to date and filed regularly. This includes Exit Export Documents
- Perform any other duties as may assigned by Senior or Head of Sales.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Commerce or Economics.
- Minimum of Three (3) year’s work experience in Exports, Sales & Marketing
- Work experience in the sales/marketing is an added advantage.
- Proficiency in Power Point & SAP applications
- Excellent Communication skills in English, French & Swahili
- Exhibits ability to use PowerPoint.
- Speaks confidently and articulately in front of a Group.
- Demonstrate the ability to think both analytically and creatively.
- Possesses strong problem-solving skills.
- Pays close attention to details.
- Self-driven, self-motivated & a Team player
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
Sales Officer at Dangote
Description
Job Summary:
Facilitate sales initiatives and supervise the implementation of established strategies aimed at fulfilling customer requirements, strengthening brand value, and ultimately boosting revenue generation for DCP within the designated region of the country.
Key Duties and Responsibilities
- Develop and oversee the execution of sales strategies to meet assigned revenue and target metric objectives within the assigned region.
- Participate in goal-setting activities for the region and agree goals with Area Manager and the Head of Sales & Marketing.
- Develop work plans for the region with clear approach for adoption by the Area Manager.
- Proactively identify and make recommendations to the Head of Sales & Marketing on potential revenue streams and customer needs.
- Monitor sales performance in assigned region and ensure development of effective strategies to address shortfalls.
- Develop and manage relationships with key customers in the assigned region and maintain long-term relationships with strategic clients.
- Oversee the management of the region’s customer database to support sales initiatives.
- Provide support to Area Managers in resolution of escalated sales and/ or customer related issues.
- Coordinate with the marketing team and ensure implementation of promotional activities for the region.
- Evaluate market trends and gather competitive intelligence, identify trends that may affect current and future growth of regional sales and profitability.
- Conduct demand planning and forecasting to manage and ensure product availability for customers at all times.
- Develop and implement tactics and strategies for distributor loyalty.
- Oversee the preparation of annual budget for the assigned region and monitor its implementation.
- Manage customer complaints & escalate where necessary.
- Ensure yearly growth for assigned customers & ensure customer retention.
- Recruit new customers.
- Perform any other related duties as may assigned by Deputy of Head of Sales and Marketing.
Read Also:
Requirements
- Bachelor’s degree or its equivalent in Marketing, Business Administration or related disciplines.
- Minimum of three (3) years of work experience in Sales & Marketing
- Proficiency in Microsoft Office Suite/SAP Applications.
- Good working attitude
- Good decision making
- Teamwork experience
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
How to Apply:
To submit your application, please follow the link provided below.
