Job Function
The Branch Manager for a Freight Forwarding branch office is responsible for managing all
commercial, operational, administrative and financial aspects of the branch. The branch manager will be responsible for the Profitability, compliance and trade development of the branch. This position requires a candidate with strong business acumen and leadership skills, with excellent knowledge of customs clearance & freight forwarding operations. The Branch Manager plays a critical role in driving business growth, ensuring customer success, and maintaining efficient operations through driving continuous improvement within the branch. The branch manager must drive a collaborative environment and must exhibit the ability to effectively manage a team through coaching and mentoring.
Recommended:
Key Performance Areas:
Leadership and Team Management:
- Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring and performance management.
- Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
- Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
Operations Management:
- Support in setting up the branch resources, systems and processes.
- Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
- Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
- Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.
Sales:
- Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
- Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
- Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
Customer Service:
- Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
- Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
Financial Management:
- Must have a good financial acumen.
- Develop and manage the branch’s annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
- Review and analyze financial reports, identifying areas for improvement and implementing cost saving measures where possible.
- Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.
Qualifications Required:
- Bachelor’s degree in business administration, logistics, supply chain management, or a related field.
- Relevant professional certifications are a plus
Experience and Skills Required:
- Proven track record and recent experience (4 -6 years) in freight forwarding leadership position, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
- Must have a comprehensive understanding of incoterms to provide guidance to both business and client.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.
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EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
How to Apply:
To submit your application, please follow the link provided below.
