Head Controller
Business Unit: Security Services
Career Area: Operations and Administration
Location: Dar Es Salam, Tanzania, TZ
Head Controller, Tanzania (This role is open to Tanzanian Nationals only)
Recommended:
Organization/Reporting line:
Reports to: Head of Security Operations, Tanzania
Direct Reports: Regional chief controllers, Senior Controller, Guarding Desk Controller, Rostering Clerk, Timesheet Clerk
Place of work/Travel:
Dar es Salaam, Tanzania
Contact and Cooperation:
Internally: Main cooperation with the Head of Security Operations, Head of Guarding, Area Managers, Senior Controller, Area Supervisors, Investigators, Area Supervisors, Area Coordinator, GW internal departments
Externally: Clients, Government officials and agencies, unions, External legal support entities as enshrined in the company policy
Job Summary:
The Head Controller is responsible for leading and coordinating a dynamic control rooms team to ensure the highest levels of operational efficiency and client satisfaction in alignment with company policy. This role is pivotal in fostering team unity and motivation, with a focus on business retention, new business development, and maintaining excellent client relationships through regular liaison. The Head Controller ensures contract KPIs are met and manages incident investigations effectively. The role demands strong leadership and problem-solving skills to manage a team of security personnel efficiently. The Head Controller plays a crucial part in delivering superior security services, ensuring client satisfaction, and driving overall operational excellence.
Key Responsibilities:
Service Delivery Oversight:
Monitor and ensure the effective delivery of security services at all
assignments within the designated area using post assessment documents.
Maintain a high level of service quality by addressing desk controllers’ welfare needs and resolving any issues promptly.
Assist in implementing changes detailed in assignment/client corrective action plans.
Compliance Management:
Ensure all compliance documents such as site files, post assessments,
risk assessments, post orders, and training records are up to date.
Ensure timely renewals and adherence to regulatory requirements.
Incident Management:
Respond to and manage security-related incidents.
Conduct thorough incident investigations, provide detailed incident
reports, and implement corrective actions to prevent future occurrences.
Coordinate with local authorities if necessary.
Documentation and Reporting:
Ensuring accurate records are kept by control room of site visits, officer performance, incidents, and client interactions.
Generate regular reports on service delivery metrics, compliance status, and other relevant information requested by management.
Operational Management:
Oversee the day-to-day operations within the designated area, ensuring
adherence to company policies, procedures, and industry standards.
Manage deployment, coverage and supervision operations ensuring that
field operations are carried out professionally and in accordance with
the policy.
Team Leadership:
Provide leadership and guidance to the control room team, fostering a
positive work environment and promoting professional development.
Set clear expectations, conduct regular performance evaluations, and provide coaching and mentoring when necessary.
Resource Management:
Optimize resource allocation from the control room environment,
including personnel, equipment, and technology to meet operational
demands.
Collaborate and coordinate with the logistics department to ensure
timely deployment of security personnel and necessary equipment to
client sites.
Quality Assurance:
Develop and implement quality assurance measures to assess the
performance of security personnel and adherence to company standards.
Conduct regular audits of control room procedures, and incident reviews
to identify areas for improvement and ensure compliance with contractual
obligations and regulatory requirements.
Emergency Response and Crisis Management:
Collaborate and coordinate with the emergency response team and local
authorities to develop and implement emergency response plans.
Ensure that security personnel have the resources needed to handle various emergency situations effectively.
Read Also:
Have awareness of all emergency and actions on procedures.
Administrative Support:
Plan, coordinate, and monitor administrative activities for the Control
Room through effective management and supervision of staff and support
functions.
Handle all control room disciplinary cases in consultation with HR and ensure timely resolution.
Continuous Improvement:
Identify opportunities to streamline processes, enhance efficiency, and implement best practices.
Drive continuous improvement in financial performance and service delivery.
Principal Outputs of this Role:
Operational Efficiency:
Overseeing continued entrenchment of smart and intelligent technology in the control room service provision.
Reporting and Documentation:
Timely development and submission of management reports for review and decision making.
Proper custody of Control Room staff and client records.
Accurate and up-to-date records, including employee files, client
contracts, and other important documents held on the Database system.
Staff Management and Development:
Highly motivated Control Room staff with clear roles and responsibilities within Operations.
Effective staff and leave administration.
Ensuring staff welfare by scheduling leave and attending to welfare claims and requirements.
Training and development of staff, fostering professional growth and adherence to annual outlined KPIs.
Deployment and Readiness:
Manpower deployment, branch/project manpower requirement, and manpower efficiency reports.
Ensuring deployment of qualified staff to positions within the operation.
Daily review of the area deployment plan to the control room for implementation.
Compliance and Audits:
Ensure compliance with company policies and procedures.
Facilitate the internal audit process and implement ensuing action plans.
Incident and Risk Management:
Effective coordination and supervision of uniformed staff.
Monitoring and enhancing the provision of quality security services to clients.
Responding to and coordinating security-related incidents and conducting thorough investigations.
Assistance in developing and submitting operations performance reports in a timely manner.
Authority:
Refer to GW Security Authority Matrix
Accountability:
The Head Controller is accountable to the Head of Security Operations, for the responsibilities as stated in the job description. These responsibilities will be monitored and managed through mid-year and annual performance reviews and supported through the monitoring of the KPIs failure to meet these KPIs as per the prescribed level of deliver may result in dismissal.
Competencies:
Leadership and Management:
A visible leader, energetic with the ability to transform, inspire, and
motivate teams to produce quality output within strict timeframes.
Demonstrate the ability to build cohesive teams and provide others with
clear direction and set measurable and achievable targets for
subordinates.
Strong leadership and team management skills.
Ability to grow, support, and develop talent within the team.
Communication and Interpersonal Skills:
Good oral and written communication skills.
Results-oriented with good negotiation, interpersonal, communication, and social skills.
Effective communication and interpersonal abilities.
Enthusiastic, results-oriented with strong communication and presentation skills.
Problem-Solving and Decision-Making:
Ability to focus on the detail and extrapolate implied actions from stated tasks.
Good problem analysis and reporting skills.
Demonstrated problem-solving and decision-making abilities.
Ability to understand and operationalize the strategic plan and follow checklists to achieve said plan.
Planning and Coordination:
Planning, coordination, work monitoring, and problem resolution skills.
Ability to outline and communicate effective objectives and action plans.
Ability to handle multiple priorities and work under pressure.
Good decision-making skills with a sense of diplomacy, attention to detail, and strong analytical ability.
Data Analysis and IT Skills:
Experience in data collection and analysis.
Proficiency in using technology such as security management systems and incident reporting software.
Tech-savvy with basic knowledge of MS Word, Excel, and MS Project.
Operational Competence:
Experience prioritizing and managing tasks to deliver high-quality outcomes on demanding timescales.
Understanding of financial reporting in decision making.
Knowledge of security industry regulations, procedures, and best practices.
Sensitivity and Confidentiality:
Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external customers.
Ability to maintain accurate records and ensure confidentiality,
security, and compliance with company policies and legal requirements.
Qualifications & Experience:
Educational Background:
Degree in Security Management/Business Administration or Higher Diploma
in business administration with the relevant required experience or
equivalent.
Senior school qualification or equivalent; additional relevant certifications or coursework is a plus.
Postgraduate qualification in commercial security and membership of professional bodies is an added advantage.
Professional Experience:
Minimum five (5) years of operational experience as an Area Coordinator,
Senior Controller, Project Manager, or other relevant operations
experience within a security organization.
Proven experience in time and attendance administration or a similar role, preferably in the security or related industry.
Proven experience in security operations management or a similar role.
Technical Skills and Knowledge:
Technical understanding of commercial security.
Familiarity with labour laws, regulations, attendance policies, and payroll and compensation administration.
Familiarity with rostering software and scheduling tools.
Knowledge of security industry regulations, procedures, and best practices.
Computer literate and training in VHF Radio operation and Voice Procedure.
Additional Skills and Attributes:
Excellent attention to detail and accuracy in record-keeping.
Strong organizational and multitasking skills.
Effective communication and interpersonal abilities.
Demonstrated problem-solving and decision-making abilities.
Ability to grow, support, and develop talent within the team.
High moral standing with impeccable integrity.
Specialized Training:
Training in relevant areas such as security management, operational risk, or related fields.
Professional certification in security management and GW management Training Course.
GardaWorld: Make the world a safer place
GardaWorld is a global leader in the security industry, offering a
wealth of opportunity to individuals looking to gain experience and
develop professionally in a growing industry. We offer diverse work
assignments spanning multiple industries, and training and career
advancement opportunities. We embrace diversity and welcome newcomers,
women, students, retirees, reservists, veterans, and more to join our
team, as we are proud to be an equal opportunity employer.
We thank all candidates for their interest; however, we will communicate only with the selected candidates.
Job Segment: Compliance, Payroll, Accounting, QA, Quality Assurance, Legal, Finance, Technology, Quality
How to Apply:
To submit your application, please follow the link provided below.
Response Operations Technical Maintenance Manager – Tanzania
Business Unit: International Security Services
Career Area: Operations and Administration
Location: Dar Es Salam, Tanzania, TZ
Position/Employment type:
Response Operations Technical Maintenance Manager – Tanzania
Organization/Reporting line:
Reports to: Regional Maintenance Tech Supervisors
Direct Reports: Alarm Maintenance/Manual Alarm Installation Technicians, Technical Administrator
Place of work/Travel:
Dar es Salaam, Tanzania
Contact and Cooperation:
Internally: Main cooperation with the regional chief controllers; Head Controller Mobile Security & Response Manager, Business Unit Heads and Heads of Support functions/ Departments; IT Support
Externally: Local and International Technology Partners, Equipment Suppliers, Technology Consultants, Government Agencies such as CAK, Architects, Engineers and System Integrators
Job Summary:
The Response Tech Maintenance Manager will provide leadership and management of the Alarm Response technical maintenance team, ensuring efficient and effective delivery of the Alarm Response Technology. This includes the oversight and accountability of alarm response technicians, managing planned and unplanned maintenance of alarm response equipment, technician productivity, technical stores, and timely billing processes.
The unit is responsible for the full lifecycle of all technology products and services related to alarm response, including communication equipment support for control rooms and response units, in conjunction with IT and vendors to ensure systems are operational.
The role encompasses installations, commissioning, testing, and maintenance of manual alarms, as well as managing the transition of installations from ITS and providing ongoing operations and maintenance as needed. Additionally, this role includes managing outsourced consultants and contractors for response equipment.
Key Responsibilities:
Team Leadership: Lead and develop the Alarm Response Technical
Maintenance team in line with strategic response operations business
plan, collaborating with other service lines Heads to deliver cohesive,
high-impact response service line.
Technical Productivity Assessment: Work with the tech supervisors to
evaluate technical needs and impacts, ensuring alignment with company’s
growth and development strategy for the service unit.
Retention: Tracking Support commercial teams in identifying new leads
and opportunities for business development. consultations with clients,
government agencies, and industry associates on specific projects.
Financial Oversight: Develop forecasts and technical response
maintenance budgets, controlling OPEX and CAPEX spending on alarm
maintenance to maximize revenue generation and contribution to overall
response operating profit.
Documentation Regulatory and Compliance: Enforce compliance with laws,
regulations, and customer requirements relevant to business operations.
Ensure implementation and review of alarm response maintenance SOP,
ensure the production of strategic security and engineering deliverables
in Mobile Security Response Strategy, Security Audits support, design
maintenance documentation process.
Maintenance Operational Reporting: Produce operational reports for the
alarm technology team, keeping internal and external stakeholders
informed of technical developments.
Technology Research: Conduct information gathering and technical
research related to project-specific design solutions, staying current
with security technological trends. Advise on the best practices and
technology changes and manage staff development within the technical
department.
Team Development: Mentor and guide technical team members, managing
capacity and skill levels to meet output and ensuring staff are
motivated to achieve company objectives.
Principal Outputs of this Role:
Remote work opportunities
Achieve planned projects within established budgets and resources.
Enhance technical operations efficiency and achieve cost reductions.
Deliver projects on time with a focus on quality and effectiveness.
Maintain a highly motivated staff with clear roles and responsibilities.
Ensure all operations comply with safety, health, and environmental standards.
Accountability for management of technical stores.
Authority:
Read Also:
Refer to GardaWorld Security Authority Matrix.
Accountability:
The Response Tech Maintenance Manager is accountable to the Mobile Security & Response Manager, with responsibilities monitored through performance reviews and KPI tracking.
High moral standards and impeccable integrity.
Competencies:
Visionary leader, capable of transforming and motivating teams to achieve high-quality outputs within strict deadlines.
Strategic thinker with the ability to see the big picture and develop strategies that align with company objectives.
Demonstrated ability to build cohesive teams, providing clear direction and measurable goals.
Passionate leader able to mentor and guide team development.
Excellent communicator with expertise in client relations and stakeholder interaction.
Results-oriented, customer-focused, and goal-driven, with a commitment to developing talent within the team.
High moral standards and impeccable integrity.
Qualifications & Experience:
Bachelors Degree in engineering, IT, electronics or similar is essential
Professional qualification in design technology, engineering, security and risk management or any related field.
Minimum ten (10) years technical experience in the same industry with at
least five (5) years’ in the infrastructure / facilities security
sector at a management level.
Specialist knowledge in retail / residential, corporate, commercial and
diplomatic alarm systems and alarm response to include integration with
home automation, security / fire control and building management
systems.
Advanced knowledge of MS Word, Excel, MS Project, PowerPoint and Visio.
In-depth knowledge of the latest physical and electronic security
systems including excellent technical / product knowledge of all types
of security, fire and BMS systems and solutions such as but not limited
to CCTV, IT networking, Access Control, Video Management Systems,
Security Command Centres / Remote Monitoring, Tracking and Alarms.
Ability to understand and apply and author project documentation,
including but not limited to Technical Standards, Manufacturers Product
Specifications, Customer Requirement Documents, Design, Quality &
Performance, Specifications, Safety, Reliability & Regulatory
Standards, Operations and Maintenance Manuals and Protocols.
GardaWorld: Make the world a safer place
GardaWorld is a global leader in the security industry, offering a
wealth of opportunity to individuals looking to gain experience and
develop professionally in a growing industry. We offer diverse work
assignments spanning multiple industries, and training and career
advancement opportunities. We embrace diversity and welcome newcomers,
women, students, retirees, reservists, veterans, and more to join our
team, as we are proud to be an equal opportunity employer.
We thank all candidates for their interest; however, we will communicate only with the selected candidates.
Job Segment: Operations Manager, Information Technology, IT Manager, Compliance, Engineer, Operations, Technology, Legal, Engineering
How to Apply:
To submit your application, please follow the link provided below.
