Enterprise Service Account Manager at Airtel
Airtel Tanzania PLC wishes to recruit for an Enterprise Service Account Manager. The role reports to the Customer Experience Director in Customer Experience Department. The Incumbent will be responsible for :
- Build a one-to-one relationship with Strategic & High Value Enterprise customers based on an understanding of their business industry & environment.
- This role involves going beyond brand building for Enterprise products/ services and adding value to Enterprise business by creating a personal, holistic and integrated service experience for the customer.
Recommended:
The Role Holder duties will include but not limited to:
- Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
- Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
- Deliver Root causes analysis following major outage, based on data provided by the NOC and L2 operations.
- Identify and Deploy Measures to Improve Service Levels
- Develop & Nurture Relationships with relevant people at Client Organization.
- Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
- Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager
Academic and Qualifications and Experience:
- Bachelor’s in engineering/technology (Telecommunications/Electronics & Communication).
- 8-10 years of technical operations and Customer Facing experience
- Analytical skills – use of facts & data, problem solving/solution orientation
- Proficiency in MS Office
- Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc)
- Understanding of Telco Network Operation, IPs, routing etc
- Good Communication skills & mandatory fluency in OPCO local language
- Customer Focus and Customer first attitude
- Commercial acumen
- Perseverance and go getter attitude.
- Collaborative relationships building & working
- Self-Management and Personal Development
Competencies and Behavior:
- Able to operate in a performance driven organization
- Good organizational and teamwork skills
- Self-motivated, enthusiastic, energetic
- Attention to detail
- Confident, assertive with good negotiation skills
- Excellent time Management Skills
- Customer-centric
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Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need
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How to Apply:
, To submit your application, please follow the link provided below.
