Regional Fraud Analyst at Sun King
Location: Central Region
The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitors and
controls the credit risk inherent in the company’s direct-to-consumer
business. The Corporate Risk team works with the company’s PAYG Direct
Sales, Operations, and Finance teams across multiple countries to
maintain the health of the solar energy loan portfolio. The team
continuously examines sales and customer payment-related data,
identifies pilots, and executes new sales, collections, and incentive
processes. The Corporate Risk team also ensures the company’s customer
data privacy and consumer protection efforts.
Recommended:
About the role:
As a key member of the Corporate Risk team, you will engage with
the Easy Buy team in monitoring and mitigating credit risk while
overseeing fraud investigations related to our Pay-As-You-Go (PAYG)
products. This position requires proactive engagement with
cross-functional teams to ensure the integrity of our credit systems and
safeguard the business against fraudulent activities.
Your contributions will play a critical role in maintaining transparency and reliability with our customers while ensuring the sustainability of Greenlight Planet’s credit offerings.
What you would be expected to do:
- Conduct Investigations: Oversee investigations into fraud-related activities, including but not limited to product hacking, tampering, identity theft, impersonation, and online scams. Gather evidence and review information to facilitate case resolution.
- Work with Law Enforcement: Partner with relevant law enforcement agencies to address and resolve cases of fraud, tampering, or other reported incidents.
- Fraud Prevention Initiatives: Design and implement proactive measures and projects to mitigate fraud risks within the company and facilitate the recovery of any associated losses.
- Case Management: Manage and prioritize a diverse caseload effectively and efficiently, ensuring timely resolution and positive outcomes.
- Engagement with Teams: Work closely with field teams and the call center to identify fraudulent cases, track them, and ensure their closure.
- Legal Representation: Represent the company as a witness in legal proceedings related to field-based fraud cases when required.
- Reporting: Prepare and submit regular reports on fraud-related activities from the field, escalating critical issues as necessary for swift action.
- Staff Training and Awareness: Educate employees across all levels about fraud, its impact on the business, and preventive measures to mitigate risks.
You might be a strong candidate if you:
- Have a Bachelor’s degree in Criminology, Finance, or a related field. Certification in fraud examination (e.g., CFE) is an added advantage.
- Have at least 2–3 years of experience in fraud detection, risk analysis, or investigations, preferably in financial services, microfinance, or consumer lending.
- Have strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL) and familiarity with fraud detection tools and risk management frameworks.
- Have In-depth knowledge of fraud schemes, trends, and techniques, particularly within microfinance or consumer credit sectors.
- Have proven ability to conduct investigations, analyze evidence, and prepare actionable reports.
- Have excellent attention to detail, problem-solving skills, and strong communication and interpersonal abilities to engage effectively with cross-functional teams.
- Have high levels of integrity, ethical standards, and confidentiality,
- Can fluently communicate in English.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
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About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
How to Apply:
To submit your application, please follow the link provided below.
Regional Business Manager – Lakezone at Sun King
The team you would join:
What you would be expected to do:
- Hire, retain and motivate the entire regional team for the best performance: Regional Business Manager’s team typically consists of Area Business Managers, Sun King Executives, Regional Mentor, Customer Loyalty Executives and Energy Officers (there may be some variations based on the region). Regional Business Managers are expected to ensure they create a world-class winning team in their regions who are disciplined, process-oriented and devoted to delivering the best customer experience.
- Training: Provide training to the Area Business Managers on several aspects of the business such as sales, collections, product, technical, inventory and logistics. Ensure they are fully aligned and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with Sun King customers.
- Field visits: Have a weekly touchpoint with every Area Business manager and Top 10 Energy Officers in each area – either through in-person meetings, making a joint sale or having a call. Every week, resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager. Ensure that the first ten sales of each Area Business Manager are done along with the Regional Business Manager in the area and some Energy Officers to ensure that each Area Business Manager fully knows the core sales and collection process.
- Conduct Joint Fieldwork with Area Business Managers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive Field Service Executives’ engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
- Exceed your sales & collections targets: Meet or exceed sales and collection targets established and consented upon on the 2nd of every month with your sales supervisors. Provide daily updates on sales, Energy Officer recruitments, Customer issues and resolutions, and New Area Launch preparations as expected and aligned with your Manager.
- Drive robust field sales processes: Review sales and collection progress with your Area Business Managers daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.
- Resolve customer issues: Provide world-class assistance to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other spending: Provide adequate marketing assistance & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Areas: Ensure that Area Business Managers conduct periodic table meetings and reviews with all Energy Officers under their purview. Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. Recognise outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high.
- Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator hired under each Area Business Manager. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation.
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You might be a strong candidate if you:
- Hold a Degree or Diploma in any educational background.
- Have at least four years of field sales experience in the same region. Preferably having worked in Micro-Finance, Banking or Telecom field sales role.
- Are passionate about working with rural, off-grid consumers and resolving their issues.
- Possess Entrepreneurial Spirit, can work with minimal supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
- Are process-oriented and work style, can work without supervision and manage the area.
- Good communication skills, ability to build and manage large Field Sales Executives teams.
- Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
How to Apply:
To submit your application, please follow the link provided below.
