OBK Regional Service Lead - EC at Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
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Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
Maintaining the reliability and functionality of Epiroc’s exploration machinery, supporting both the company’s service standards and the client’s operational success.
Core Responsibilities
- Service Management:
- Lead the team in providing effective maintenance, repairs, and upgrades for exploration
- equipment.
- Develop service schedules, ensuring equipment is regularly inspected, serviced, and
- repaired to reduce downtime.
- Technical Support:
- Offer hands-on technical support to troubleshoot issues, including diagnostics and problem
resolution.
- Collaborate with equipment operators to provide guidance and ensure they understand
proper handling and usage of machinery.
- Customer Relationship Management:
- Act as the main point of contact for clients regarding service needs, maintaining strong
- relationships to ensure satisfaction and foster repeat business.
- Gather customer feedback to improve service quality and address any concerns proactively.
- Training and Development:
- Train service technicians on Epiroc equipment and best practices for maintenance and
repair.
- Keep the team updated on the latest advancements in Epiroc technology and industry
standards.
- Compliance and Safety:
- Ensure all work complies with Epiroc safety standards and regulatory requirements.
- Conduct safety audits and implement measures to improve workplace safety and
environmental responsibility.
- Reporting and Documentation:
- Maintain records of service activities, including work orders, maintenance logs, and
inventory of parts.
- Provide regular reports to management on service metrics, equipment performance, and
customer satisfaction levels.
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Competences, Skills And Experience
- Technical Expertise: Extensive knowledge of Epiroc’s exploration equipment and the mechanics of drilling and mining machinery.
- Leadership Skills: Ability to lead and motivate a team, manage conflict, and drive performance improvements.
- Communication Skills: Strong verbal and written communication skills, necessary for customer interaction and team coordination.
Personality
- Problem-Solving Abilities: A proactive approach to troubleshooting and resolving technical issues with an eye for detail.
- Customer-Focused: Strong customer service orientation, with the ability to manage client relationships effectively.
Why should applicants choose to work in this position and within this department?
This is a very good chance to start building a new team for service exploration machines under SRD. ECA is a very high potential region for OBK and the position is crucial to maintaining our credibility with customers.
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com
How to Apply:
To submit your application, please follow the link provided below.
