IT Helpdesk at KCB Bank
Job Description
JOB PURPOSE
Provide first level technical support to our customers in Banking applications including core Banking system and the auxiliary databases, infrastructure, network, logical access management and reporting. Assist the IT Service Delivery Manager in the implementation of the ITIL service management framework to provide effective user and desktop computer support within the bank.
Recommended:
The role ensures that IT management and support services provided to the business meet agreed SLAs and are aligned to achieving business goals and objectives.
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
Management of all requests/incidents logs in SMARTFIX to ensure resolution is done on time.
Provide 1st level support in all issues related to Core Banking Application (T24) and provide user profile management.
Resolve and allocate all requests/incidents logged in SMARTFIX which are
assigned to KCBT and follow up on the resolution of all calls assigned
to group support team as per SLA between IT and business as well as
between IT and Central team
Prepare and send to IT Service Delivery Manager monthly report for all calls logged in SMARTFIX and their status.
Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users.
Ensure all Banking applications are running smoothly, and users are able
to access them and make follow up in case of any unavailability.
Provide technical support on BOT clearing applications (TACH & TISS)
and communicate with technical support team on any technical issue.
Provide support on all ICT related systems, gadgets, network and other involved devices.
Academic & Professional
Particulars Detail Specific Field or Qualification Need Type
Education Bachelors Degree
B.S.C. In Computer Science or B.S.C. In Computer Engineering or
B.S.C. In Information Technology
Experience
Total Minimum No of Years Experience Required
Read Also:
1
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Job Info
Job Identification
3388
Posting Date
11/25/2024, 02:46 PM
Apply Before
12/09/2024, 02:46 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
How to Apply:
To submit your application, please follow the link provided below.
Transaction Monitoring and Dispute Management at KCB Bank
Job Description
Monitoring of card fraud both on acquiring and issuing, through various
application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any
other system available.
Resolving ECRM/ITSM Card related queries
Resolving of all card related queries emanating from e-mail, direct line
requests, social media, and liaison with customer service/contact
center on resolution.
Daily monitor online transactions and resolve all issues related to 3D authorization.
Work closely with sales team on obtaining supporting documents for
disputed card transactions and ensure they are submitted to the relevant
stakeholders.
Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Oblige to any other job as assigned from time by the line manager
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Job Info
Job Identification
3170
Read Also:
Posting Date
11/25/2024, 09:01 AM
Apply Before
12/01/2024, 09:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
How to Apply:
To submit your application, please follow the link provided below.
