NMB Bank Plc is currently seeking talented individuals for several key positions at its head office and branches. With a commitment to fostering a diverse and inclusive workplace, NMB Bank encourages applications from all qualified candidates. Below are detailed descriptions of the available positions, including job responsibilities, required qualifications, and application instructions.
Contact Center Agent – Fixed Term (1 Year) (16 Position(s))Job Location: Head Office, HQ
Job Purpose: To serve NMB customers by
determining their needs, answering their inquiries, and resolving their
problems; making customers’ banking experiences easier, quicker, and
more efficient.
Recommended:
Main Responsibilities:
- Handle all customer inquiries and provide prompt, accurate, and courteous service.
- Convert complaints from unhappy customers into loyal, satisfied customers through professional and empathetic service recovery.
- Log service statistics, complaints, and inquiries.
- Analyze and resolve customer issues (new and existing) and establish root causes, presenting findings to Contact Centre support officers and/or Team leaders.
- Ensure all complaints are logged in the NMB CURE Tool and sent to Customer Experience Business Support; superb follow-up to fulfill promises made to customers.
- Ensure compliance with banking policies, standards, regulations, controls, and procedures of the bank.
- Stay updated on products, policies, and workflow procedures to ensure compliance with operational risks and control.
- Build and reinforce consistency in maintaining the highest level of customer experience.
- Work as a team to assist NMB branches and departments, as well as customers, in handling queries regarding NMB products and services.
- Obtain and verify information professionally and courteously.
Knowledge and Skills:
- Customer-oriented attitude.
- Problem-solving and resolution skills.
- Strong interpersonal skills – written and oral.
- Good organizational and teamwork skills.
- Ability to work in a fast-paced environment.
- Ability to manage a modern, technology-oriented product and provide customers with the necessary knowledge on applications.
- Familiarity with Microsoft programs and the ability to effectively use client-specific computer systems and databases to review accounts and update data accurately.
Qualifications and Experience:
- Holder of a university degree in Business Administration/Social Sciences or equivalent qualifications from a recognized higher learning institution.
- Background in the telecommunications industry.
- Experience with call center technologies.
- Experience working in the financial/banking industry is an asset.
- Proven sales, cross-selling, and up-selling experience.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 25-Oct-2024
Job Closing Date: 08-Nov-2024
Job Location: Head Office, HQ
Job Purpose: Responsible for safeguarding
compliance in agribusiness lending practices and assisting in limiting
credit risk exposure to acceptable parameters with reference to product
papers, operating manuals, process flows, policies, procedures, Risk
Appetite Statement, Regulatory environment, and other governance
documents from a second line of defense perspective.
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Main Responsibilities:
- Drive and support the identification, assessment, monitoring, and reporting of the bank’s credit risk relating to agribusiness and climate risk.
- Perform scheduled and event-triggered agribusiness credit portfolio reviews and ensure effective processes for identifying early warning signs.
- Collaborate with the Credit Department and other stakeholders to balance business growth with risk management and controls.
- Ensure effective controls and processes governing the end-to-end credit value chain for the agribusiness portfolio.
- Follow up with action owners to ensure timely closure of all agreed actions/remedial strategies for identified gaps.
- Submit accurate and timely review reports to risk management forums, highlighting key performance against defined credit quality parameters.
- Participate in periodic reviews of all credit and credit risk-related governance documents.
- Act as a focal person for credit risk as a second line of defense to contribute to the development and reporting of climate-related Environment Risk Appetite Statements.
Knowledge and Skills:
- Strong understanding of the Enterprise Risk Management Framework.
- Knowledge of agribusiness dynamics and credit portfolio risks.
- Familiarity with agriculture value chains and macroeconomic trends.
- Good understanding of climate risks management and environmental regulations.
- Excellent analytical skills and attention to detail.
- Self-motivated with strong communication and presentation skills.
Qualifications and Experience:
- Degree in Banking, Business Administration, Finance, Accounting, Environmental Science, Agri Business, or related fields.
- A master’s degree is an added advantage.
- Professional certification in Climate Risk, ESG, or Agriculture Value Chain fields is preferred.
- Minimum of five years of relevant working experience in the banking industry, especially in agribusiness, credit, project appraisal, or audit.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 22-Oct-2024
Job Closing Date: 05-Nov-2024
Job Location: Head Office, HQ
Job Purpose: Work closely with the Chief Human
Resource (HR) to plan, execute, and review the HR strategy and provide
day-to-day support to enable the Chief HR to focus on key strategic
issues and decisions.
Main Responsibilities:
- Support the Chief HR with the formulation and implementation of the HR strategy.
- Collaborate with HR Heads of Departments in planning and coordinating all functions of HR management.
- Compile and present reports and papers to the Chief HR for various forums as required.
- Track performance against plans and propose measures to address risks and challenges.
- Work with HR Heads and Finance to complete the yearly HR budget request.
- Identify problems and opportunities within HR and provide solutions to the Chief HR.
Knowledge and Skills:
- Understanding of key performance levers of HR.
- HR expertise across multiple disciplines.
- Business acumen with a financial understanding.
- Excellent stakeholder management skills and communication abilities.
- Strong analytical background and proficiency in Excel.
Qualifications and Experience:
- Bachelor’s degree in Human Resources Management, Administration, or related field.
- Minimum of five years of progressively responsible experience in HR management or administration.
- Experience in budgeting and financial analysis is an advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 30-Oct-2024
Job Closing Date: 13-Nov-2024
Job Location: Southern Zone
Job Purpose: Responsible for marketing Agri
Retail products and services to grow assets and liabilities, generating
leads, and processing SMEs agri-credit applications.
Main Responsibilities:
- Prepare action plans to achieve assets and liabilities budget objectives.
- Review and advise the bank on its pricing policy for Agri-loan products based on field feedback.
- Monitor and supervise all MSMEs Agri-loans issued in the area to ensure quality portfolio.
- Prepare periodical and ad hoc evaluation reports on Agri-MSMEs performance.
Knowledge and Skills:
- Strong knowledge of agribusiness economics and retail banking products.
- Excellent communication and customer relationship management skills.
- Ability to prioritize tasks effectively in a high-pressure environment.
Qualifications and Experience:
- BSc in Agriculture or related fields.
- Minimum of four years’ banking experience, including roles in credit assessment and project appraisal.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 29-Oct-2024
Job Closing Date: 12-Nov-2024
Job Location: Highlands Zone
Job Purpose: Responsible for marketing Agri
Retail products and services, generating leads, and assessing SMEs
agri-credit applications in the Highlands Zone.
Main Responsibilities:
- Prepare action plans for the achievement of budget objectives.
- Review and advise the bank on its pricing policy for Agri-loans based on field feedback.
- Monitor and supervise all MSMEs Agri-loans issued in the area for quality portfolio maintenance.
- Train and coach Relationship Officers on business best practices in assessing Agri-Loan applicants.
Knowledge and Skills:
- Sound knowledge of agribusiness economics and agricultural value chains.
- Excellent communication and analytical skills.
- Ability to work effectively in a team-oriented environment.
Qualifications and Experience:
- BSc in Agriculture or related fields.
- Minimum of four years’ banking experience in credit assessment and related operations.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 29-Oct-2024
Job Closing Date: 12-Nov-2024
Job Location: Head Office, HQ
Job Purpose: Serve as a risk champion for all
risk-related activities within Wholesale Banking by ensuring a robust
risk framework is in place.
Main Responsibilities:
- Ensure the business identifies, controls, and manages risks to maintain a safe operating environment.
- Develop and enforce a business risk framework aligned with the bank’s main risk framework.
- Monitor credit portfolio quality and report on ESG-related portfolio performance.
- Coordinate audits and reviews across the Wholesale Banking function.
Knowledge and Skills:
- Deep understanding of banking risk frameworks, including credit and operational risks.
- Excellent knowledge of ESG financing and monitoring practices.
- Strong analytical and communication skills.
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Qualifications and Experience:
- Bachelor’s degree in Banking, Finance, or related fields.
- MBA & CPA (T) is an added advantage.
- Minimum of ten years’ experience in governance and controls, with at least five in credit, liquidity, and operational risk.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 22-Oct-2024
Job Closing Date: 05-Nov-2024
Job Location: Head Office, HQ
Job Purpose: Manage end-to-end delivery of data management initiatives and improve the bank’s data management maturity level.
Main Responsibilities:
- Lead data governance initiatives to ensure compliance with data regulations.
- Develop and implement data management strategies and policies.
- Create and maintain data documentation, including data dictionaries and flow diagrams.
- Provide technical support to end-users regarding data management tools.
Knowledge and Skills:
- Understanding of data management practices and the DAMA framework.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Qualifications and Experience:
- BSc in Computer Science, Data Science, or a related field.
- 3+ years in data governance or management roles.
- Advanced proficiency in SQL and data modeling.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 24-Oct-2024
Job Closing Date: 07-Nov-2024
Job Location: Head Office, COE
Job Purpose: Develop and implement strategies to improve employee satisfaction, retention, and workplace culture.
Main Responsibilities:
- Increase awareness of NMB’s job opportunities and brand among internal and external talents.
- Develop relationships with academic institutions for talent sourcing.
- Collaborate with Marketing to deliver engaging pitches showcasing NMB’s Employer Brand.
- Conduct surveys and create action plans to address talent engagement concerns.
Knowledge and Skills:
- Understanding of talent needs and creating programs to foster engagement.
- Strong stakeholder management and engagement skills.
- Excellent communication and public speaking skills.
Qualifications and Experience:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 3-5 years of experience in employee engagement or a similar role.
- Banking experience is an advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Job Opening Date: 30-Oct-2024
Job Closing Date: 13-Nov-2024
Job Location: Head Office, HQ
Job Purpose: Contribute to the growth of the bank
by ensuring exceptional service delivery and effective resource
management in the Contact Centre.
Main Responsibilities:
- Ensure Contact Center Agents meet or exceed performance expectations.
- Embed a performance culture and review processes to achieve set KPIs.
- Drive excellent customer experience by improving first contact resolution.
Knowledge and Skills:
- Strong knowledge of managing customer complaints and contact center monitoring tools.
- Excellent coaching and prioritization skills.
- Customer-oriented attitude and problem-solving abilities.
Qualifications and Experience:
- Bachelor’s degree in Business Administration/Computer Science or equivalent.
- Strong background in a contact center within the telecommunications or financial industry.
- Experience with call center operations and managing social media channels.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position. NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.
Read Also:
Job Opening Date: 30-Oct-2024
Job Closing Date: 13-Nov-2024
