Claims Analyst – (22000040)
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for processing and payment of general insurance claims. The role will report to the Claims Supervisor.
Key responsibilities
Review the policy to determine which charges are eligible for reimbursement
Monitor and ensure that the key interfaces adhere to the set claims
handling standards and escalate non adherence to the management
Recommended:
Maintain a register of claims to be recovered
Adjust and maintain correct claims reserves
Generate monthly reports on all the claims processed
Verify and update information on submitted claims
Attend to client queries on claims
Analyze claims supporting documents to establish liability
Perform any other duties as may be assigned from time to time
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Perform any other duties assigned by the supervisor.
Key Performance Measures
Compliance with TIRA & Ombudsman claims handling requirements.
Turnaround time for claims payment.
Turnaround time for acknowledgement & registration of claims.
Adherence to SLA with service providers.
Customer complaints handling.
Working Relationships
Internal Relationships:
Responsible to Claims Supervisor
Required to liaise and work closely with the other departments as may be necessary
External Relationships:
Britam customers
Insurance sector players
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
Bachelors’ degree ( Insurance option preferred)
2-4 years’ experience in claims processing
Professional qualification in Insurance (Certificate CII)
Knowledge and experience in the insurance sector
Essential Competencies
Learning and Researching: Rapidly learns new tasks and commits
information to memory quickly; demonstrates an immediate understanding
of newly presented information; gathers comprehensive information to
support decision making at management level; learns from successes and
failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of
other team members; shows empathy; listens, supports and cares for
others; consults others and shares information and expertise with them;
builds team spirit and reconciles conflict; adapts to the team and fits
in well.
Applying Expertise and Technology: Applies specialist and technical
expertise; uses technology to achieve work objectives; develops job
knowledge and expertise (theoretical and practical) through continual
professional development; demonstrates an understanding of different
organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on
customer needs and satisfaction; exhibits high standards for quality and
quantity; monitors and maintains own quality and productivity; works in
a systematic, methodical and orderly way; consistently achieves
projects goals.
Following Instructions and Procedures: Follows procedures and policies;
keeps to schedules; arrives punctually for work and meetings;
demonstrates commitment to the organisation; complies with legal
obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values;
demonstrates integrity; accepts diversity; display individual
responsibility towards the community and the environment; models the
organisational values during every day interactions.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
To submit your application, please follow the link provided below.
Underwriting Assistant – (2200002F)
Job Purpose and Key responsibilities
Job purpose
The job holder is responsible for reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy. The role will report to the Underwriting Manager.
Key responsibilities
Assess the proposed risk within set standards
Keep detailed and accurate records of policies underwritten and decisions made.
Review proposal forms
Release policy documents, endorsements, valuation report to clients
Communicate with clients on the renewal terms
Maintain high standards of customer service – responding to clients enquiries; (brokers, telephone and emails)
Liaise with brokers on issues relating to their policies
Apply the credit control policy by ensuring that debit/credit notes
raised are mailed and that they reach the brokers within the shortest
time possible.
Issue policy documents of general business
Generate renewal notices for all renewal business
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Attend any other duties as directed by the supervisor.
Key Performance Measures
Renewal retention ratio
Claims ratio
Customer turnaround time
Debtors ratio
Compliance to underwriting standards
Working Relationships
Internal Relationships:
Accountable to the Underwriting Manager
Required to liaise and work closely with the other departments as may be necessary
External Relationships:
Brokers
Insurance sector players
Knowledge, experience and qualifications required
Read Also:
Knowledge, experience and qualifications required
Bachelor’s degree (insurance option preferred)
At least one year experience in the insurance industry
Experience in customer, market and competitor understanding
Knowledge of insurance regulatory requirements
Knowledge of Britam products
Essential Competencies
Learning and Researching: Rapidly learns new tasks and commits
information to memory quickly; demonstrates an immediate understanding
of newly presented information; gathers comprehensive information to
support decision making at management level; learns from successes and
failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of
other team members; shows empathy; listens, supports and cares for
others; consults others and shares information and expertise with them;
builds team spirit and reconciles conflict; adapts to the team and fits
in well.
Applying Expertise and Technology: Applies specialist and technical
expertise; uses technology to achieve work objectives; develops job
knowledge and expertise (theoretical and practical) through continual
professional development; demonstrates an understanding of different
organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on
customer needs and satisfaction; exhibits high standards for quality and
quantity; monitors and maintains own quality and productivity; works in
a systematic, methodical and orderly way; consistently achieves
projects goals.
Following Instructions and Procedures: Follows procedures and policies;
keeps to schedules; arrives punctually for work and meetings;
demonstrates commitment to the organisation; complies with legal
obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values;
demonstrates integrity; accepts diversity; display individual
responsibility towards the community and the environment; models the
organisational values during every day interactions.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
To submit your application, please follow the link provided below.
Assistant Accountant-Credit Control – (2200001W)
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for reconciliation of clients’ accounts and ensure queries from intermediaries are promptly responded.
Key responsibilities
Cash flow management – Daily monitoring of customer accounts and
ensure adherence to cash before cover policy, handle the collection of
premiums and find the resolution of account queries.
Customer retention and loyalty – Timely payment of commission
Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.
Allocating daily receipts to all customer accounts
Providing accounts information to internal departments
Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries,
Liaise with underwriters daily on funds received with no debit for timely postings.
Support all strategic initiatives that are in place which focus on
premium collection and credit control issues for head office as well as
for all the branches
Ensure all customers and direct clients /Agency queries are responded
immediately. Ensure all commission reports are reconciled and paid by
1st week of every month. Ensure all outstanding statement are sent by
10th of every month.
Regional cooperation, expansion & other assignments:- Ensure all
regional queries on credit control issues are responded immediately and
all reports required from receivables are prepared on time
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Performing other duties as assigned by the supervisor
Key Performance Measures
Debtors ratio
TAT for commission payment
TAT for allocation of receipts
TAT for reconciliation of intermediary balances
Working Relationships
Internal Relationships:
Responsible to Accountant – Credit Control
Required to liaise and work closely with claims, underwriting & sales departments
External Relationships:
Brokers, Agents, Banks and direct customers
TIRA
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
Bachelor degree (Accounting and Business related options preferred)
Knowledge of insurance regulatory requirements
Knowledge of Britam products
Essential Competencies
Learning and Researching: Rapidly learns new tasks and commits
information to memory quickly; demonstrates an immediate understanding
of newly presented information; gathers comprehensive information to
support decision making at management level; learns from successes and
failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of
other team members; shows empathy; listens, supports and cares for
others; consults others and shares information and expertise with them;
builds team spirit and reconciles conflict; adapts to the team and fits
in well.
Applying Expertise and Technology: Applies specialist and technical
expertise; uses technology to achieve work objectives; develops job
knowledge and expertise (theoretical and practical) through continual
professional development; demonstrates an understanding of different
organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on
customer needs and satisfaction; exhibits high standards for quality and
quantity; monitors and maintains own quality and productivity; works in
a systematic, methodical and orderly way; consistently achieves
projects goals.
Following Instructions and Procedures: Follows procedures and policies;
keeps to schedules; arrives punctually for work and meetings;
demonstrates commitment to the organisation; complies with legal
obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values;
demonstrates integrity; accepts diversity; display individual
responsibility towards the community and the environment; models the
organisational values during every day interactions.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
To submit your application, please follow the link provided below.
Corporate Sales Executive – (2300002E)
Job Purpose and Key responsibilities
Job Purpose
The job holder will be responsible for growth of revenues and customer numbers for the branch to meet set annual premium targets for the branch. The role will report to the Branch Manager.
Key Responsibilities
Secure new business directly or through intermediaries
Service existing business and follow up to ensure renewal
Maintain excellent customer service to intermediaries and direct clients
Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
Ensure payment of premiums before policy attaches.
Follow up to ensure intermediaries are paid commissions timely and accurately.
Recruit new agents, direct clients, new brokers and grow business from Bancassurance partners as per agreed KPI.
Train, coach and support new intermediaries to achieve sales targets.
Follow and adhere to underwriting guidelines and standards as communicated by Underwriting Manager from time to time
Prepare daily sales reports to branch manager and other reports as may be requested by management
Guide and assist clients on claims processing
Deliver on performance requirements as defined in the strategy map and personal scorecard.
Key Performance Measures
Achievement of production targets
Customer satisfaction
Customer retention
Working Relationships
Internal Relationships:
Accountable to the Branch Manager
Required to liaise and work closely with Underwriting, Finance, Claims and other departments as may be necessary
External Relationships:
Britam customers
Intermediaries (Brokers, Agents & Banks)
TIRA and other regulatory institutions
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
Bachelors’ degree in a business related field
Professional qualification in Insurance (CII certificate or equivalent)
At least two years’ experience in a similar position
Knowledge of Insurance Industry and concepts
Knowledge of Insurance regulatory requirements
Knowledge of sales and marketing
Essential Competencies
Presenting and Communicating Information: Speaks fluently; expresses
opinions, information and key points of an argument clearly; presents
effectively; responds quickly to others ‘reactions and feedback during
conversations; projects credibility.
Working with People: Shows respect for the views and contributions of
other team members; shows empathy; listens, supports and cares for
others; consults others and shares information and expertise with them;
builds team spirit and reconciles conflict; adapts to the team and fits
in well.
Adhering to Principles and Values: Upholds ethics and values;
demonstrates integrity; encourages individual responsibility towards the
community and the environment; models the organisational values during
every day interactions.
Analysing: Analyses numerical data and all other sources of information,
to break them into component parts, patterns and relationships; probes
for further information or greater understanding of a problem; makes
rational judgements from the available information and analysis;
demonstrates an understanding of how one issue may be part of a much
larger system.
Planning and Organising: Adhere to and monitor clearly defined
objectives; plans activities and projects well in advance and takes
account of possible changing circumstances; identifies and organises
resources needed to accomplish tasks; manages time effectively; monitors
performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations: Focuses on
customer needs and satisfaction; sets and models high standards for
quality and quantity. Monitors and maintains quality and productivity.
Works in a systematic methodical and orderly way. Consistently achieves
projects goals.
Primary Location: Tanzania, United Republic of-Dodoma-Dodoma
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
Read Also:
How to Apply:
To submit your application, please follow the link provided below.
Financial Advisor – (2100000Q)
Job Purpose and Key responsibilities
Job Purpose
The job holder will be responsible for maintaining existing relationships with banks and generating new leads for Banc assurance business.
Key Responsibilities
Participate in securing new business through the banks
Undertake customer account and relationship management for Banc assurance business
Carry out marketing activities for Banc assurance products
Ensure customer documentation is complete and in compliance with the requirements.
Follow-up renewals to ensure business retention are optimised and the prescribed retention ratio is achieved
Handle customer complaints, written or verbal
Train bank officers on Britam products to enable them sell effectively.
Perform any other duties as may be assigned from time to time
Key Performance Measures
Achievement of production targets
Customer satisfaction
Customer retention
Premium collection
Working Relationship
Internal Relationships:
Accountable to the Sales Manager-Banc assurance
Required to liaise and work closely with the other departments as may be necessary
External Relationship:
Britam customers
Banks
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
Bachelors’ degree ( Marketing option preferred)
Professional qualification in Insurance (CII certificate or equivalent)
At least four years’ experience in a similar position
Knowledge of Insurance Industry and concepts
Competencies
Technical and functional competencies
Knowledge of insurance regulatory requirements
Knowledge of insurance products
Sales and marketing management skills
Core competencies
Communication skills
Building Relationships
Focus on Customers
Self-development
Problem solving skills
Primary Location: Tanzania, United Republic of-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
To submit your application, please follow the link provided below.
Project Manager (1 Year Contract) – (2300004H)
Job Purpose and Key responsibilities
Job Purpose:
The role holder will support the Chief Operations Officer to drive the implementation of insurance business systems by coordinating strategic initiatives, preparing strategy analysis and updating reports to the various stakeholders across the business. Also oversee the planning and implementation of approved projects by ensuring effective task management and execution, in line with planned project specifications and timelines.
Roles and Responsibilities:
1. Project Planning:
Define project scope, goals, and deliverables in collaboration with stakeholders
Develop a detailed project plan, including timelines, tasks, resources, and budget requirements.
Identify project risks, assess their potential impact, and develop risk mitigation strategies.
Create project schedules and allocate resources accordingly.
Establish clear communication channels and reporting mechanisms.
2. Project Execution:
Lead project teams, assigning tasks, and monitoring progress.
Coordinate and manage project resources, including personnel, equipment, and materials.
Conduct regular project meetings to track progress, discuss issues, and make necessary adjustments.
Ensure adherence to project milestones, deadlines, and quality standards.
Manage project budgets, monitor expenses, and control project costs.
Facilitate effective communication and collaboration among team members and stakeholders.
Address conflicts or issues that arise during project execution.
3. Risk Management:
Continuously identify, assess, and manage project risks.
Develop contingency plans to mitigate potential risks and ensure project success.
Monitor and evaluate project performance against predetermined metrics and KPIs.
Implement appropriate corrective actions to keep the project on track.
4. Stakeholder Management:
Build and maintain relationships with project stakeholders, including clients, team members, and external vendors.
Communicate project progress, status updates, and changes to stakeholders effectively.
Identify and address stakeholder concerns, ensuring their satisfaction with project outcomes.
Manage expectations and negotiate priorities when conflicts arise.
5. Project Closure:
Conduct project evaluations and post-implementation reviews to identify lessons learned.
Document project outcomes, successes, and areas for improvement.
Ensure proper project documentation, including project reports, final deliverables, and sign-offs.
Conduct project closeout activities, such as transitioning deliverables to end-users and archiving project materials.
Celebrate project achievements and recognize team members’ contributions.
Key Performance Measures:
Time – No more than 10% schedule slippage.
Cost – No more than 10% budget overrun.
Quality – 90% of business requirements correctly delivered with project go-live
Knowledge, experience and qualifications required
Knowledge, Experience and Qualifications required:
University degree in computer science, engineering, project management or equivalent is mandatory.
Project Management certification e.g Prince2, PMP or equivalent
3-5 years experience in managing multiple projects.
Strong project management skills with the ability to lead and motivate cross-functional teams.
Excellent organizational, planning, and time management abilities.
Effective communication and interpersonal skills.
Problem-solving and decision-making capabilities.
Analytical mindset with attention to detail.
Budgeting and financial management expertise.
Knowledge of project management methodologies and tools.
Familiarity with relevant industry standards and regulations.
Ability to adapt to changing project requirements and priorities.
Proficiency in Project management software tools
Team Leader Competency Description:
· Leading and Supervising – Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledges high potential talent within the team; sets and articulates the departmental strategy and organisational values through own personal behaviour.
· Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
· Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue in the team or department may be a part of a much larger system / issue in the organisation.
· Planning and Organising – Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks, projects and team objectives; manages time effectively; monitors team performance against deadlines and milestones.
· Delivering Results and Meeting Customer Expectations- Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves project and team goals.
· Deciding and Initiating Action – Ensures team objectives are met; takes responsibility for decisions, actions, projects and people while focussing on the achievement of team results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with all information available; team decisions and actions take into account possible impact on all parts of the department.
· Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff; relates well to people at all levels in the department; builds effective networks within, as well as outside the department; facilitates the resolutions of conflict and manages disagreements within team with tact and diplomacy.
· Persuading and Influencing- Gains clear agreement and commitment from team members; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and / or department; takes care to manage the team’s impression and brand on others.
· Creating and Innovating- Produces new ideas, approaches, and insights; facilitates the creation of innovative products or designs; produces a range of solutions to problems.
· Formulating Strategies and Concepts – Works strategically to realise team goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks, projects and decision-making; takes account of a wide range of issues across, and related to the team.
· Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and proactively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
· Presenting and Communicating Information – Speaks fluently; expresses team objectives, opinions, information and key points of an argument clearly; responds quickly to the needs of the team and to their reactions and feedback when communicating; projects credibility.
Read Also:
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
To submit your application, please follow the link provided below.
