M-Pesa Operation Risk Analyst at Vodacom
Location: Dar es salaam, TZ
Company: Vodafone
What you’ll do
Role purpose:
Responsible for identifying, analyzing,
and mitigating risks associated with the M-Pesa Limited operations. This
role plays a critical part in maintaining the stability and integrity
of our operations by implementing risk management strategies and
ensuring compliance with regulatory standards.
Recommended:
Key accountabilities and decision ownership:
1. Risk Identification and Assessment
• Conduct risk assessments to identify potential operational risks.
• Analyze business processes to detect areas of risk and vulnerabilities.
• Develop and implement risk assessment models and frameworks.
2. Monitoring and Reporting
• Maintain an accurate risk register and report on key risk indicators (KRIs).
• Prepare periodic risk reports for senior management and stakeholders.
• Monitor and analyze risk events, incidents, and loss data.
3. Mitigation Strategies
• Develop and recommend risk mitigation strategies and action plans.
• Collaborate with various departments to implement risk control measures.
• Ensure timely resolution of operational risk issues.
4. Compliance and Governance
• Ensure compliance with regulatory requirements and internal policies.
• Assist in the development of risk management policies and procedures
• Facilitate internal and external audits.
5. Data Analysis and Technology
• Utilize risk management software and tools to analyze data and trends.
• Foster continuous improvement by leveraging technology and data analytics.
• Support the integration of new risk management systems.
6. Training and Awareness
• Conduct training sessions to promote risk awareness and a risk-conscious culture.
• Provide guidance and support to staff on operational risk matters.
Core competencies, knowledge and experience:
• Strong analytical and problem-solving skills.
• Proficiency in risk management software and data analysis tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively and build relationships across the organization.
Must have technical / professional qualifications:
• Education: Bachelor’s degree in
Finance, Business Administration, Risk Management, or a related field.
Master’s degree or professional certifications (e.g., FRM, PRM, CFA) are
a plus.
• Experience: Minimum of 3-5 years of
experience in operational risk management, preferably in the financial
services industry.
• Knowledge: Comprehensive
understanding of risk management principles, regulatory requirements,
and industry best practices.
Key performance indicators:
• Risk identification and Mitigation efficiency.
• Accuracy and timeliness of risk reporting
• Compliance and incident management
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
How to Apply:
To submit your application, please follow the link provided below.
Retention Analyst at Vodacom
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
Read Also:
What you’ll do
Role purpose:
Execute the retention management strategy for Vodacom Tanzania
and manage the delivery thereof through various customer value
management activities. Define, manage and execute direct marketing and
other campaigns that will maximise the customer’s lifetime value by
increasing their tenure and growing their revenues/margins. Therefore,
the 3 primary objectives of the role are:
•Actively manage churn targets and work closely with relevant business units to prevent churn
•Work across the business to develop and manage retention plans
for all segments of the customer base with a primary focus on new and
high value customers
•Define and manage the execution of the outbound customer contact
plans (campaigns, commercial activities, loyalty programmes, etc.) for
all retention initiatives
Key accountabilities:
• Execute retention/churn management e.g. prepaid inactivity management, early churn detection
• Prepare insightful reports on churn, retention and inactivity: setup and deliver IBRO reports, campaign ROI reports
• Manage E2E campaigns to boost new customers’ survival focusing on OG activities and ARPU growth
• Consistent monitoring of the overall customer base
inactivity, subscribers, usage and propositions and recommend actions
based on performance
• Work with Regional teams to develop proactive custom
inactivity campaign (location specific) based on competition movements
and on-ground insights
Core competencies, knowledge and experience:
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
Must have technical/professional qualifications:
• 2+ years’ experience in customer value management programs
• Bachelor degree in Computer Science, Statistics, Actuarial Science.
• Strong analytical skills and business acumen.
• Strong SQL skills with experience in relational OLTP database models (OLAP is a plus)
• Telecommunications experience would be advantageous.
• Experience in coding with Python, JavaScript environment is an added bonus
Key performance indicators:
• Annualized Churn Rate (churn as % of total base)
• New Customers survival rate (% of GA with OG activity on M2)
• E2E execution of inactivity management programs
• Quality of support and stakeholder alignment
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
Insurance Specialist at Vodacom
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
Read Also:
What you’ll do
Role purpose:
• Develop and Drive on ground Insurance distribution strategy to ensure Growth target are met.
• Work with IT, and other M-Pesa teams; to support new products
developments, product upgrades, configuration changes, Change requests
and incidents.
• Overall accountability of VodaBima Customers Retention Strategy, churn management
• Develop and maintain good relationship with Insurance partners.
• Ensure VodaBima Platform fee are paid on time by Partners.
• Ensure claims are paid on time and improving customer satisfaction.
Key accountabilities and decision ownership :
• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
• Alignment with Product development team on new development
and sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges.
• Perform frequent consumer Understanding activities and
physical visits to learn the behaviour and/or pain points of different
customer segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.
Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
Must have technical/professional qualifications:
• Bachelor’s degree in risk management and insurance, Actuarial Science or its equivalent.
• She/he must have at least 3 years of working experience in insurance business.
• understanding of insurance laws and regulations of the country.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Project management knowledge and experience would be advantageous.
Key performance indicators :
• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
