VAS Software Integration Engineer at Vodacom
VAS Software Integration Engineer
Posting Country: Tanzania, United Republic of
Date Posted: 30 Aug 2024
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.
Recommended:
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Role purpose:
•Responsible for software development, Integration, support, and maintenance of all systems under VAS Applications portfolio.
Key accountabilities and decision ownership
Key accountabilities and decision ownership
•Develop and maintain software in line with Vodacom software development life cycle and standards.
•Oversee systems/applications configurations and ensure their security
in line with VTL standards, policies, procedures, and industry best
practices.
•Manage systems problems, Incidents, and requests as per the SLA and
responsible but not limited to Business Continuity Planning/Disaster
Recovery Planning of all systems under his/her watch but also oversee
systems capacity, Backup & Restore for optimal provision of services
•Collaborate with backend systems’ teams to ensure proper implementation and integration of the solutions.
•Attend Projects related to the VAS Applications’ and IT and Billing and Vodacom at large.
Who you are
Core competencies, knowledge, and experience
•Excellent knowledge around REST APIs.
•Software incident and problem management.
•DevOps culture, processes, and tools.
•Continuous integration and continuous delivery methodologies and tools.
•Unit, integration, smoke and static code analysis testing.
•Backlog item estimation
•Vast knowledge around HTTP, DNS, Web socket, protocols, FTP, SSH, SMPP etc
•Excellent Version controls systems(VCS) knowledge.
•Knowledge and experience in multiple programming and markup languages,
such as HTML, CSS, JavaScript, Java, Ruby, SQL, XML, JSON, YAML, C,
Golang and Python, and paradigms such as object-oriented-,
event-driven-, procedural-, functional-, and declarative programming.
•Vast knowledge of RDBMS and non-RDBS Databases i.e Maria DB, Oracle, MongoDB etc
•Vast knowledge of Operating systems such as LINUX, Windows servers, Unix etc.
•Good knowledge and experience with shell scripting
•Software development skill is an added advantage.
•Strong knowledge aound Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, API.
•Flexibility to deal with changing projects and priorities in a short space of time.
•Strong problem-solving skills and ability to learn new methods and processes.
•Good analytical troubleshooting skills excellent technical, analytical and communication skills.
•Self-Motivated Individual with the ability to work in a team and on own initiative.
•Strong communications skills, with the ability to distil difficult technical concepts into simple and actionable modules.
•Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure.
•Good understanding of the business capability / user journey, wider
organizational goals, and desired product business outcomes.
•Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
Must have technical/professional qualifications:
•Bachelor’s degree in computer science/Engineering, Information Technology or its equivalent.
•2+ years’ experience in programming languages such as visual basic, C#, C/C++, Python, JavaScript, ASP, PHP, Java, Go
•Experience working in cloud-native environments.
•Experience developing and consuming APIs.
•Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD would be an added advantage.
•Telecommunications and Project Management knowledge experience would be an added advantage.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At
Vodafone we are passionate about Inclusion for All and creating a
workplace where everyone can thrive, whatever their personal or
professional background. If you’re excited about this role but your
experience doesn’t align exactly with every part of the job description,
we encourage you to apply as you may be the right candidate for this
role or another role, and our recruitment team can help you see how your
skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising
the other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading
Telecommunications company in Europe and Africa. But what you might not
know is that we are continuously investing in new technologies to
improve the lives of millions of customers, businesses and people around
the world, creating a better future for everyone.
Read Also:
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
System Admin: Contact & Digital Channels at Vodacom
System Admin: Contact & Digital Channels
Posting Country: Tanzania, United Republic of
Date Posted: 30 Aug 2024
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll do
Role purpose:
System Administrator: Contact centre and Digital Channels is responsible
for the administration and management of contact centre systems, IVR,
digital care and social media channels, knowledge base portals for the
agents servicing the customers, customer surveying platform and
administration of the automated testing.
Key accountabilities and decision ownership
The person in this role will be responsible for the following;
•Administration and management of contact centre system by ensuring IVR
flows are developed, tested, deployed and continuously evolved as per
business requirements, architecture underlying the contact Centre
solution is well maintained, always available, operates under optimal
conditions and offers redundancy at all times. Ensuring the customer
surveys are sent on timely manner and evolved overtime to meet the
customer and business needs.
•Administration and management of social media and digital channels by
use of Artificial Intelligence, NLP technologies, and cognitive machine
learning in order to Maintain and enhance social media, voice biometrics
and chatbot platforms to meet changing needs as well integration of
these platforms with other third parties
•Ensuring security patches, vulnerabilities, change managements,
checklists, user reviews and compliance within the customer experience
section are within the SLA
•Timely management and resolution of all problems, incidents request from all stakeholders as per agreed SLA
Who you are
Core competencies, knowledge and experience
•Good Analytical and problem solving Skills
•Good communication skills, team player and can experience and learn fast
•Curious about automations and artificial intelligence
•Detail oriented and able to apply critical thinking whilst operating with precision.
Must have technical/professional qualifications:
•B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration.
•1-3 years’ experience in the telecommunication/ IT environment with good knowledge on contact center and social media solutions
•Working experience in Artificial Intelligence, NLP technologies, Automations and cognitive machine learning
•Working experience on programming languages such as java as Application Programming interfaces such as Json, Soap UI
•Working knowledge on RDBMS Databases – MS SQL Server, MySQL, Oracle, Maria etc.
•Working knowledge on Windows Server 2016 and above, Red hat UNIX/Linux Operating Systems, Load balancers.
•Prior Experience in contact centers and social media channels is an added advantage
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At
Vodafone we are passionate about Inclusion for All and creating a
workplace where everyone can thrive, whatever their personal or
professional background. If you’re excited about this role but your
experience doesn’t align exactly with every part of the job description,
we encourage you to apply as you may be the right candidate for this
role or another role, and our recruitment team can help you see how your
skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising
the other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading
Telecommunications company in Europe and Africa. But what you might not
know is that we are continuously investing in new technologies to
improve the lives of millions of customers, businesses and people around
the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Read Also:
Together we can.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
How to Apply:
To submit your application, please follow the link provided below.
