At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
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With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
What you’ll do
Role purpose:
• Develop and execute international payments services portfolio as per the M-Pesa strategy.
• Manage end to end the international payments product cycle.
• Enhancing customer satisfaction through effective payment solutions.
• Good Relationship management and work with different stakeholder internally and externally.
• Drive actionable commercial insights that directly/indirectly contribute to M-Pesa revenue.
• Fully participate in executing the Payment strategy in line with the M-Pesa strategy.
• Facilitate smooth and secure international financial transactions and ensuring compliance.
Key accountabilities:
• Drive the International payments strategy and grow as per the M-Pesa strategy.
• Identify and innovate service that align with the international payments, by developing services that the customer needs.
• Collaborate with other teams to ensure customer awareness of
the benefit of service, partnering with relevant stake holders and
business satisfaction is met in daily business operations of M-Pesa.
• Manage Relationship between M-Pesa and its International Payments stakeholders.
• Continuous tracking as per the Key Performance Indicators and provide reports which guide management outcome.
Core competencies, knowledge, and experience
• Excellent analytical and logical reasoning skills translated from consumer insights.
• Excellent Customer service and experience oriented with good communication skills.
• Ability to anticipate customer, competitor, and market dynamics.
• Good project management and agile.
• Must have business Acumen skills.
Inquisitive mindset, eager to learn and explore new payment technologies and systems.
Must have technical/professional qualifications:
• Bachelor’s degree in business administration, Economics, Marketing or its equivalent.
• Good Knowledge of the payment’s ecosystem.
• Minimum Experience of 2 year from similar industry e.g MNO, Banks, Fintech
• Strong analytical skills and business acumen.
• Excellent stakeholder management and relationship management skills.
Key performance indicators:
• Growth of the International payments as Key Performance indicators.
• Meeting the commercial targets set.
• Enabling M-Pesa customers doing international merchant payments.
• Grow of the M-Pesa base.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
