Quality Assurance & Training Manager at Tigo
CORE RESPONSIBILITIES
.Develop and implement a comprehensive quality
assurance strategy for the Customer Experience
Department, aligning with organizational goals and
objectives.
Recommended:
.Establish and maintain quality standards, policies,
and procedures to ensure consistency and
excellence in customer interactions and experiences.
.Design and implement quality assurance programs,
including monitoring, evaluating, and reporting on
key performance indicators(KPIs)to measure and
improve customer satisfaction and overall quality.
. Manage trainings for the sales force.
CORE COMPETENCIES
.Problem solving.
.Decision Making
. Leadership Skills.
“We are committed to equal employment opportunities and
unbiased treatment of all individuals in all employment
practices”. Only shortlisted applicants will be contacted”.
Corporate Communications & PR Manager at Tigo
CORE RESPONSIBILITIES
.Create, develop and maintain positive news flow
about tigo in line with the company’s overall key
messages of transforming lives through
investment, innovation, employment, training,
corporate responsibility and healthy competition
and manage its effective delivery through
appropriate channels.
.Develop relations with key political leaders,
advisers, news and media outlets, journalists and
editors.
.Create and oversee a media relations calendar of
news stories and events.
.Create and manage a political relations calendar
of contacts for General Manager
.Advise senior executives on media and political
engagement.
.Support media and presentation training of senior
executives.
.Draft press statements and other published
material including brochures and articles.
.Support crisis communications planning.
.Support the management of PR agencies.
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CORE COMPETENCIES
Management and leadership
Exceptional service and results orientation.
Superior analytical, evaluative, and problem-solving abilities.
Ability to work under pressure and time constraints.
Communication Skills”We are committed to equal employment
opportunities and unbiased treatment of all individuals in all
employment practices”. Only shortlisted applicants will be contacted”.
