Channels Support Executive at KCB Bank
JOB DESCRIPTION
Providing quality service to Customers and managing Customer expectations by fully supporting them without boundaries.
Responsible in ensuring no queues of unprocessed customers’ requests that relates to digital financial services.
Ensuring that standard rules, procedures and regulations are observed and adhered to on the day to day activates.
Recommended:
Responding to customers on different issues concerning Channels banking service on behalf of the Bank.
Responsible for processing settlements between bank and Vendors/Aggregator/MNOs etc.
Responsible for handling outstanding items related to customer
transactions, charges/payments due to Vendors/Aggregators/MNOs and
channels income shared between KCB and Vendor.
Responsible for managing registration and activation of customer profiles on digital channels.
Keep records of digital channels customers and transactions.
Handling of digital channels queries from Branches.
Any other duties assigned by superior
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JOB INFO
Job Identification
2874
Posting Date
07/16/2024, 09:33 AM
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Apply Before
07/23/2024, 09:30 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
